Regus - Townsville, Northtown Anmeldelser 4

TrustScore 4 ud af 5

3,8

280 Flinders Street, 2nd Floor, 4810 Townsville, QLD, AU


Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Jill and Thomas are fantastic. They are friendly and super helpful. Always with a smile and making things happen. I really appreciate the support.

Bedømt til 1 ud af 5 stjerner

Went for a meeting the receptionist Kirrilee was very rude and unhelpful she didn’t seem like she knew what she was doing. She was very blunt and was on her phone when we arrived and anytime I walked... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Always professional and nothing is too much trouble. Clients are always greeted with warmth, made to feel welcomed. Admin work is excellent.

Bedømt til 1 ud af 5 stjerner

Totally unprofessional corporate rules which ripped off the taxpayers, the United States Army and created more administration for the Australian Army. There is a long story to this and happy to e... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Forretningscentrum
  2. Udlejning af konference- og mødelokaler

Skrevet af virksomheden

Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.


Kontaktoplysninger

  • 280 Flinders Street, 2nd Floor, 4810, Townsville, QLD, Australien

  • 744268400

3,8

God

TrustScore 4 ud af 5

4 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 1 ud af 5 stjerner

Rude receptionist, unprofessional Kirrilee

Went for a meeting the receptionist Kirrilee was very rude and unhelpful she didn’t seem like she knew what she was doing. She was very blunt and was on her phone when we arrived and anytime I walked out side. Made the place very unprofessional and makes me no longer want to bring my clients here. Very disappointed

26. juni 2024
Uopfordret anmeldelse
Regus - Townsville, Northtown-logo

Besvarelse fra Regus - Townsville, Northtown

Hi, thank you for bringing this to our attention. It's through feedback such as yours that we can improve our services to customers.
I sincerely apologise for any inconvenience caused and have asked the line manager of this location to investigate this as a priority. We, are committed to the highest standards of integrity, honesty, openness and professionalism in all our activities. We will ensure the situation is properly investigated and quickly resolved.
Please contact me directly at lorraine.brule@regus.com with your account details so we can discuss this further.
Best regards,
Lorraine Brule
Global Customer Service at Regus

Bedømt til 1 ud af 5 stjerner

How Regus overcharged the US Army $7,000.

Totally unprofessional corporate rules which ripped off the taxpayers, the United States Army and created more administration for the Australian Army.
There is a long story to this and happy to explain, but best talk to manager in Townsville about how Regus US (possibly via the relationship manager) did not want to refund $7,000 on restoration costs even though it only cost $1,400 (to do minor painting/touch ups). The 20 US Army soldiers only occupied the office for a month (costing $50,000) and there was no reason to charge the full restoration fee. Both amounts have been paid in full and the Australian Army is asking for the $7,000 to be refunded back to the Australian Army corporate credit card.

Since this update- Regus refunded $3500 of the $7000 fee, but still kept the $1400 in actual costs which were the painting touch ups.

I still believe Regus should just charge the actual costs rather than a $65m square charge for restitution (which I believe can not be justified).

1. august 2023
Regus - Townsville, Northtown-logo

Besvarelse fra Regus - Townsville, Northtown

Hi Oli,
I’m sorry for your dissatisfaction.
We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of the agreement you have signed. On behalf of your centre team, I’d like to extend a full apology if this wasn’t explained to you. 
I’d be happy to support you should you need further information. Please don't hesitate to log into your online account (myregus.com) to check your service agreement and review our FAQs. 
Kind regards,
Lorraine Brule
Global Customer Service at Regus

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