Regus - Paris Opéra Anmeldelser 3

Dépôt de garantie toujours pas remboursé alors que le contrat est terminé depuis le 30/09/24. Le mail de confirmation indique 30 jours de délai max. Nous en sommes a pres de 50 jours malgré plusieurs relances.
Sur la fin les espaces co-working étaient devenus très sales cf photo du profil (désolé je ne peux en mettre qu'une).
Des erreurs de courrier et de courriers recommandés. Aucun suivi commercial.
Suite à la réponse de Regus j'enverrai les photos montrant les taches / aureoles prises depuis fin decembre 2023 et les échanges de mail démontrant les problemes rencontrés avec le courrier (courrier recommandé avec AR soi-disant envoyé mais dont le justificatif n'a jamais pu être fourni). Je mentionnerai aussi des services facturés jamais demandés pour lesquels il a fallu plusieurs mois pour obtenir le remboursement.

I Reserved a meeting room in Paris a few weeks ago because the co-working space was not useable (basement, no windows, vibrations of the Tube every 2 min). The Office was a little better. Once reserved, a tech issue from Regus platform did not allow me to enter my new Credit Card on the app and the website. Finally, after creating a few tickets, waiting a couple of weeks for a resolution, I received a number of alerts regarding the late payment despite the know tech issue including with risk of penalties. Please Regus, treat your customers (since 2019…) with more respect and humanity.

I signed up for 1-month fixed co-working seat and asked the staff to confirm that my card will not be put on the account and my personal details will be removed immediately after payment. The staff who signed me up confirmed this. Following my sign up, I was charged for 3 months with random payments hitting my credit card at random times in the first week. I left the office immediately asking for removal from the system and removal of my card and details according to GDPR and my customer rights. The company refused to remove my details and my account and refused to refund my money. I ended up there for only 1 week, spending every day arguing with staff to get my refund and my details removed. They sent me emails saying they will not refund me or remove my details from the system. And the staff (which the company and Trustpilot doesn’t allow showing their name here) is not responding to any emails. The company is a fraud. They did the same thing to us previously at Regus Spaceworks UK. I recommend to anyone reading this never to deal with this company. No matter how many positive fake reviews you read online, this company is a fraud. It deals in luring customers in and keeping their credit cards on file and making it impossible to give someone their rights. My credit cards have been charged random bills that don't match the fee, at random intervals in the middle of the night, and no one is responding. Their customer service is absolutely horrendous. It's the worst company I have ever dealt with in over 20 years of business and professional office space leasing globally. My firm has taken all types of commercial space around the world, and without doubt this is the worst company we ever dealt it. Highly recommend never dealing with Regus, IWG, Spaceworks globally. Their CEO and management team could care less about customer service and the happiness of clients.