Great team, excellent location across Melbourne. I love going to office every day there. My office is in Dandenong Regus
Virksomheden har svaret
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Se, hvad kunderne siger
Staff at Dandenong (Felicity and Amanda) are super helpful and friendly. Will be able to achieve a 5 star when renovations of spare office space is complete so there are better rooms to conduct clien... Se mere
Regus should not charge the customer even after the notice to vacate the office given in one month advance. Further they are not returning the money even after one month after vacating the office. T... Se mere
Virksomheden har svaret
The staff are friendly and the facility is clean and centerally located.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Kontaktoplysninger
14 Mason Street, Level 10, Dandenong, 3175, Melbourne, VIC, Australien
- 383761700
4,1
God
9 anmeldelser
Bed kunder om at skrive en anmeldelse
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Great Office Spaces
Great team, excellent location across Melbourne. I love going to office every day there. My office is in Dandenong Regus
17. april 2026
Besvarelse fra Regus - Melbourne, Dandenong
Hi Feroz, thank you so much for your thoughtful review. We’re thrilled to hear you enjoy the team and location, and that you love coming into the office each day. We look forward to welcoming you again soon!
The staff are friendly and the facility…
The staff are friendly and the facility is clean and centerally located.
1. april 2026
Besvarelse fra Regus - Melbourne, Dandenong
Hi Shawna Lavis, thank you so much for your kind review! We’re delighted to hear you found the team friendly and the facility clean and centrally located. We really appreciate your feedback and look forward to welcoming you again soon!
Retainer not returned on time.
My office lease ended on the 30th of September and still have not received my retainer back. Their "policies" state that the retainer is to be returned within 30 days of the lease ending.
After countless emails with the reception staff, who put in many enquiries, I finally received an email yesterday stating that my retainer will be paid "during the payment run during the first week of January".
I asked them should I say I'll pay my rent during the next payment run if I am late in the future?
Still waiting for a response.
In January it will be well over 3 months since my lease ended.
At the time of writing it has been over 2 months.
UPDATE
So, I received an email from Regus after posting this review that it will be processed on the 3rd of January "payment run" and it will reflect in my bank account after "5-7 banking days". Well, guess what? I still haven't received it. This is getting infuriating.
4. december 2024
Uopfordret anmeldelse
Besvarelse fra Regus - Melbourne, Dandenong
Hi Paras, we understand how important your return of retainer is and our standard timeline has not been met on this occasion. For this, we deeply apologise.
Due to an unforeseen issue with your payment, it will have to be rerun which has caused this delay. Again, we sincerely apologise for the inconvenience this may have caused. We are pleased to confirm that your refund has been reprocessed as per the details we have shared with you. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
Friendly & helpful staff
Staff at Dandenong (Felicity and Amanda) are super helpful and friendly.
Will be able to achieve a 5 star when renovations of spare office space is complete so there are better rooms to conduct client meetings.
3. oktober 2024
They never listen to the tenant
Regus should not charge the customer even after the notice to vacate the office given in one month advance.
Further they are not returning the money even after one month after vacating the office. They promise that office space will be cleaned, but it never gets cleaned. Even after vacating the office their staff suggests to consult the local staff for cleaning issue.
Local staff don't have any authority. They will always tell to write the email or go online. And when we lodge the complaint online or send the email, they will not listen to the tenant or they will give impractical solutions. Further, it is very difficult to get the money back from them.
3. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Regus - Melbourne, Dandenong
Hi Jatin,
I’m so sorry for your dissatisfaction.
You have been charged according to the agreement you have signed.
At Regus, the maintenance and cleaning of our facilities are very important, and we can assure you of our highest standards. Your comments have been shared with the senior management team responsible for your centre in Melbourne. They have confirmed they have conducted a thorough assessment of the cleaning standards in partnership with our contracted cleaning provider. Improvements have been implemented.
We understand how important your return of retainer is and our standard timeline has not been met on this occasion. For this, we deeply apologise.
Due to an unforeseen issue with your payment, it will have to be rerun which has caused this delay.
Again, we sincerely apologise for the inconvenience this may have caused. Once we reprocess your refund you will receive a correspondence letting you know that the payment was processed successfully.
Best regards,
Lorraine Brule
Global Customer Service at Regus
Downgrade is not an option!!!
Just joined on the 7th of August 2023 and due to some circumstances and unseen extra expenses like parking, we need to downgrade. NOT cancel, but downgrade. I enquired and was asked by the Area Manager to terminate the contract before applying the downgrade. He said I can, so I did. Only to find out it will be terminated until the end of the signed contract which is 6 months. I gave them a request saying we haven't even finished one month so please be kind enough. All the area manager kept saying is contracts cannot be downgraded and it is a fixed term contract. He even didn't acknowledge my circumstances. I was not even asked to do a trial on the day I came in. All I got told were discounts and savings, so that I can join the fixed contract. I am just on the co working subscription, NOT A REAL OFFICE SPACE!
To top this, all branches I went to are all outdated!
I will really need to reach
out to the higher ranks. Not to a sales person who just wants to get more people and try to reel them in. Please help.
25. august 2023
Uopfordret anmeldelse
Besvarelse fra Regus - Melbourne, Dandenong
Hi Marc,
I understand and appreciate that you’re disappointed, and would like to help.
I understand you are willing to downsize. You are however committed to your current agreement. At your renewal point, you have complete flexibility to resize your product requirements and are welcome to start the conversation with your Community team now.
Please remember that you can check your agreement, amend services, make meeting room bookings, review and pay all your invoices at any time through your online account, available at myregus.com.
Should there be anything further I can assist you with, please do not hesitate to contact me directly at lorraine.brule@regus.com with your company details so we can identify you.
All the best,
Lorraine Brule
Global Customer Service at Regus
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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