Regus - London, High Street Kensington Anmeldelser 

Like many people in London, I looked for a temporary office during this summer's heatwaves, and I thought Regus could be a good option, considering that they have a flexible month-to-month subscription and multiple locations. I signed up for Regus via their app; honestly, their locations are not well maintained. The two I visited on High Kensington and West Kensington were under construction, with limited seating and zero amenities; even some toilets were broken. After two times I gave up and I canceled same month, basically paid $250 for 2 visits, fine happens. The problem is that they charged me the 2nd month, because it appears I can not cancel after the first month. So I paid over $500 for noticing. This is unacceptable!

The reception is extremely helpful and warm, and always smiling. I am always booking that Regus as I feel so welcomed by the staff there! Also, they have good office space, and the location is spot on and close to the high street kensington station.

As per the terms of my agreement with Regus, my deposit was due to be returned within 30 days after the termination of my contract, by 30 January 2025, this repayment has not happened.
I emailed both the Accounts department and the building manager with a polite reminder that my deposit was overdue on January 31st but to my surprise my emails bounced, (although during my tenancy they worked without issue) -it seems my email has now been blocked.
So, I logged into the Regus online portal and to my dismay, although I could access my account, all my account information, including contract records and invoices had been removed and delated.
After much searching, I submitted a complaint via a chat bot, to which I received an automated email with a case number and a note saying that I will be hearing from Regus soon. A deliberately difficult process to raise a case.
I urge anyone who is considering renting from Regus to really consider any other option but them. They are difficult to work with and aggressive, their contracts are not traditional rental agreements and skirt the renting laws to put you in a very difficult position as a tenant. They will also overcharge you at any opportunity, and they have an appealingly bad customer service, if ever you have an issue that needs to be addressed, they are deliberately unresponsive, slow and difficult.
Regus billed me a hefty exit fee a month before my contract ended and after paying it, I was reassured by the building manager (Kensington High Street Offices) by email that no further charges would be applicable. there is no justification for holding on to my deposit; it is illegal and in full breach of our agreement. If the option was available I would select 0 stars!

Great Staff. Very welcoming and understanding.
I rented an office for 2 hours through the app which is very user friendly.
The person who helped me was very professional and responsive. The office was clean and given on time.
Everything worked perfectly.
I have been to other regus office internationally and this one stands out in service .

Appalling costumer service, very difficult to work with Regus! I am currently renting an office from Regus in Kensington London. I purchase a Regus coffee card for £29 plus VAT a month for unlimited coffee, however, suddenly the monthly bill had changed to £55.97 without prior warning or notice. The invoice showed that I had been charged per coffee unit “purchased” rather than the flat rate of unlimited coffees I was supposed to be billed for and to which I had agreed. To add more insult to this: the coffee machine is often malfunctioning, it takes payment but does not deliver the coffee, so you need to swipe the coffee card multiple times in order to get one coffee and therefore charged multiple times for one coffee. To understand why I was suddenly charged double, I opened a service request with Regus 3 weeks ago and I am still waiting for an answer. They have been unable to deal with this very straight forward enquiry and the case remains open. This in one of many incidents where Regus has been unhelpful and difficult. I am so sick and tired of the way Regus operates, I am not renewing my contract and have found an alternative office.

Efficient, friendly, all as expected