Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Me Tri street, The Sun City Building, 100000, Ha Noi, Vietnam
3,8
3 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Clean, modern, and comfortable office space with fast internet and helpful staff. The location is convenient and easy to access from where I stay. Highly recommended for anyone looking for a flexible and professional workspace.
Return my office deposit. Or can I call you SCAMMERS!??
Besvarelse fra Regus - Hanoi, The Sun Building
Hi,
I’m so sorry for your disappointment.
We fully understand the importance of receiving your refund promptly and have taken measures to make the refund process as smooth as possible for our customers.
Requesting a refund is easy. You should log into your online account (myregus.com), and select Account > Billing and payments > Deposit / Retainer balances, where a specific section for refund requests is available.
Once your request is received, the refund will be processed within 30 days after your agreement end date or request date (whichever is later). It’s an automated process. However, we ask you to go through some security steps as part of our fraud-prevention policy.
I couldn’t see your email address or Regus account reference in your message. Please could you send those details to me at michelle.spire@regus.com so I can support you further in this matter?
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
Dear REGUS TEAM!
I used to rent the office A09, The Sun Me Tri, Hanoi, Vietnam, for the period from August 23, 2023, to February 29, 2024. I am writing this email to request that you refund the deposit to me IMMEDIATELY! Your reason may be a system error or something, but this is not something I need to worry about!
After the contract ended and I paid the office restoration costs, your staff in charge DID NOT send me any instructions to request a deposit refund. Only when I proactively texted her, she responded.
After that, I sent the deposit refund request forms according to your regulations. However, until now, more than 2 months after we moved out of the office, I have not received a refund of the deposit.
AND YOUR EMPLOYEES DIDN'T SEND ME ANY NOTICE. When I texted to ask, she replied very calmly, "She is no longer in charge of the Regus The Sun site and asked me to contact the management center. And you guys work according to the system." I really don't understand what type of system style this is, and is this really a customer support staff?!
I quickly transferred the deposit to you when I started renting the office, and now I have to beg to get my money back??? I believe you are a large worldwide organization, and you will have a reasonable solution for this case!
Thanks for your support!
Besvarelse fra Regus - Hanoi, The Sun Building
Hi Huong Phung,
We are sorry for your dissatisfaction.
We fully understand the importance of receiving your refund promptly and have taken measures to make the refund process as smooth as possible for our customers.
Requesting a refund is easy. You should log into your online account (myregus.com), and select Account > Billing and payments > Deposit / Retainer balances, where a specific section for refund requests is available. We will then confirm your payment date and amount. Your refund will be processed within 30 days after your agreement end date or request date (whichever is later). It’s an automated process and it is clearly explained in your agreement.
Your retainer was refunded on 23 April 2024, but the payment was returned to us since your bank name was too long which caused a transaction error. My team member has clarified the details to you, and you have provided a correct bank detail. Your retainer was re-processed and refunded to you on 14 May 2024.
If you need further information on this matter, please respond to my team member who is in touch with you.
Thank you,
Michelle Spire
Assistant Global Customer Service at Regus
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
