Everything from start to finish with the manager and helpful assistant was smooth and pain free So glad to join the Regus group Love the virtual office facilities Thanks Team Mr K Seth
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The deposit should be refunded on or before 31.7.2024 as in the contract. Despite our repeated request only notify us the deposit run will be included on 16.8.2024. However,we are not guaranteed... Se mere
Virksomheden har svaret
Terrible Service after we left the Birmingham Fort Dunlop office. Charges for services after we had left and when we challenged this they charged again. 2.5 months later they have still not returned... Se mere
Virksomheden har svaret
I wish I could say this situation has been resolved, but unfortunately, it has only gotten worse. Despite countless efforts to reach an amicable solution, Regus has shown no interest in offeri... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Kontaktoplysninger
Fort Parkway, Fort Dunlop, B24 9FE, Birmingham, West Midlands, Storbritannien
- 8000608702
3,3
Middel
5 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Everything from start to finish.....perfect
Everything from start to finish with the manager and helpful assistant was smooth and pain free
So glad to join the Regus group
Love the virtual office facilities
Thanks Team
Mr K Seth
20. juli 2025
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Terrible Service after we left.
Terrible Service after we left the Birmingham Fort Dunlop office.
Charges for services after we had left and when we challenged this they charged again. 2.5 months later they have still not returned this money. Deposit not returned 1.5 months after deadline. Only option is to raise the concern with the centre staff who raise a ticket, which goes nowhere or raise a ticket through the online portal which is ignored. If you phone, the automated voicemail tells you to try online and then hangs up. Very bad experience.
30. september 2024
Uopfordret anmeldelse
Besvarelse fra Regus - Birmingham Fort Dunlop
Hi Fraser,
I’m very sorry to hear of your disappointment.
We understand how important your return of retainer is, and our standard timeline has not been met on this occasion. For this, we deeply apologise.
Our records indicate that your refund was previously processed but for some reason, it was unsuccessful. We have processed it again now and will confirm the details to you directly.
Thank you for your feedback which will help us to improve.
Best regards,
Michelle Spire
Assistant Global Customer Service at Regus
Avoid at all costs and save your pockets.
I wish I could say this situation has been resolved, but unfortunately, it has only gotten worse. Despite countless efforts to reach an amicable solution, Regus has shown no interest in offering real assistance. All they’ve done is repeat the same excuse over and over: that we must pay an outrageous clean-up fee of nearly £500 for an office that was left in immaculate condition!
We went out of our way and spent extra money to ensure the office was spotless, yet they still insist on charging a fee that’s completely unreasonable. How do they justify spending nearly £500 cleaning a clean office, it is outrageous.
To make matters worse, they’ve been emailing my personal account to try and resolve the issue, even though all previous communication had been through my work email. Naturally, this has caused delays in my responses, as I prioritise work-related emails. It’s clearly a tactic to try and make it seem like they’ve attempted to resolve the situation when in reality, they haven’t.
The lack of meaningful communication and the constant delays are beyond frustrating. Every time we contact them, we’re fobbed off with generic responses and no real effort to settle the issue. It’s obvious they’re more interested in squeezing money out of customers than providing any kind of decent service. There service is clearly reflected in the reviews, showing how they take their clients monies.
If you’re thinking about using Regus, avoid them at all costs! They trap you with hidden fees and offer no support when problems arise. Don’t make the same mistake we did – there are far better, more reliable companies out there.
16. juli 2024
Uopfordret anmeldelse
Besvarelse fra Regus - Birmingham Fort Dunlop
Hi Abdul, I’m sorry you felt the need to leave another review when we have already explained this to you.
We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Please understand that the service is not just for cleaning. Telecoms and IT connections are thoroughly tested upon departure and several other essential tasks are necessary when we restore an office space. When you moved into your office, we ensured it was all in working order & ready for use and we need to return the space to its original state after you leave. As you are already aware this service is part of your agreement.
We have replied to each of your queries to the email address that you provided when you set up your account; we did not choose this email address.
If you would like to update your personal details you are able to do so by updating your profile in your online account (myregus.com).
Kind regards,
Lorraine Brule
Global Customer Service at Regus
Very late payment of deposit and not honour the agreement
The deposit should be refunded on or before 31.7.2024 as in the contract.
Despite our repeated request only notify us the deposit
run will be included on 16.8.2024. However,we are not guaranteed for the payment date. No apology for the delay of refund.
No direct tel no or email contact with customers service.
1. august 2024
Uopfordret anmeldelse
Besvarelse fra Regus - Birmingham Fort Dunlop
Hello,
We understand how important your return of retainer is, and our standard timeline has not been met on this occasion. For this, we deeply apologise.
Due to an unforeseen issue with your payment, it was not processed on time. Again, we sincerely apologise for the inconvenience this may have caused.
It’s now already been sent to you. You can expect to receive it to your bank account very soon.
All the best,
Lorraine Brule
Global Customer Service at Regus
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.