Reefperfumes Anmeldelser 24

Diabolical service and the worst customer experience I’ve ever dealt with. These crooks will steal your money and then send you automated messages messing you about and not dealing with your request accurately. I placed an order online and the delivery timeframe was selected as 12 hours. It took over a week for the order to still not anrrive and I had by then left the country after this. I spent over two weeks sending them countless messages asking for them to cancel the order which hadn’t been delivered and to process my refund. They kept sending me the same messages back and closing the case on WhatsApp not listing to my situation or willing to help. They weren’t allowing me to express my thoughts on the situation to correct it and organise the refund. Be aware, they will steal your money and not even care. I contacted them on several platforms, including WhatsApp email Instagram and X. Completely useless and only care about taking your money and nothing about customer service/ Client relations. Absolute Crooks

​I placed an order with Reef Perfumes on February 17th (#238681140). It is now mid-March and my order still hasn't been shipped to the Netherlands. I bought these as gifts for Eid al-Fitr, but at this rate, I’m afraid they won't arrive in time.
​Customer service keeps telling me it’s "processed," but I still haven't received a tracking number. Very disappointing experience for a luxury brand. I hope they resolve this immediately and ship my order.

I would have given it a minus if I could.

They scammed me with their buy 1 get 2 free marketing. After I purchased their offer for an expensive amount, they only delivered 1 perfume and refuse to return back or exchange, even though their website claims they can do so.

I have never experienced such a low level service in my life in the UAE.
1. No Customer Service at all.
2. No response on WhatsApp
3. When you directly call their mentioned contact number, it is an automatic reply.
4. In their website there is a return policy page and it says you can submit a return request by clicking on the this. There is no any link that can be clicked
5. If you buy from this store, there is a 100% chance that you will get scammed in different type of forms.

By not buying from this store, you can save your money, time, go for better brands reef is outdated.

I ordered reef perfume, and their whatsapp auto chat says delivered but I haven't received the package. I have been trying to reach Reef Perfumes over phone, emails and whatsapp chat but no favorable response. Their customer service is really poor for online orders.

I ordered reef perfumes online and 1 of the princess came damages and leaked all over. Trying to call but they dont answer.
Emailed and whatsapped on same number as order placed but still no luck.
Their customer service is very bad for online orders.
Don't be fooled by the cheap perfumes they sell full of fake chemicals that ruin our endocrine system. Wouldn't expect this from a Saudi brand. Horrible service.

Dear Reef Management,
I would like to raise a formal complaint regarding a perfume shop located in the Kuwait Pavilion at Global Village Dubai.

During my recent visit in 30Jan,2026, I purchased more than 10 perfumes and paid AED 1,720. Unfortunately, I was not given a proper receipt at the time of purchase. When I returned to request the receipt, the staff were unable to provide it. I also noticed in their billing system that many receipts showed the same total amount for different customers, which raised serious concerns about the accuracy and transparency of their sales records.

Additionally, I requested to exchange one perfume for the Coral fragrance. Initially, the staff informed me that it was available in another branch (Saudi Pavilion). However, once I clearly stated that I wanted an exchange and not a new purchase, they suddenly claimed it was unavailable.

Later, at the Qatar Pavilion, I was shown the Coral perfume again when I pretended I wanted to purchase under a “buy one get two ” offer. But when I stated that I wanted to exchange, the salesperson claimed the item belonged to another customer who had paid but not yet collected it. It is unacceptable to attempt selling an item that supposedly belongs to someone else. This behavior appeared dishonest and misleading, and it felt like the staff were more focused on pushing sales rather than handling exchanges fairly.

I have been an active customer, but unfortunately, this will be the last time I purchase from this shop. I understand that one customer may not make a big difference, but slowly you may lose many others due to the greediness of staff trying to push sales in such an unprofessional manner.

I kindly request that Reef Management investigate this matter and ensure that proper billing procedures and fair exchange policies are implemented to protect customers.

Thank you for your attention to this issue. I look forward to your response.

Regards
Laila Daher

مشاء الله في الاعلانات واو و بعد الطلب تمر ٢٤ ساعة بدون ولا حدا يكلمك شو هالخدمة التعبانة يتني الواحد ماطلب الا و عطرو خلص، بدو واحد جديد ،……… طبعا لما تدهل الفلوس للمحفضة اخذتو يالي بدكن ياه

I recently ordered two boxes of Princess Reef perfume, and my experience has been extremely disappointing.

In one of the boxes, one perfume bottle was broken and the fragrance had completely spilled inside the packaging. On top of that, the lip gloss that was supposed to be included was missing from both boxes. This clearly shows a serious lack of quality control and proper packaging.

I immediately raised a complaint through the website and also sent an email, but there has been no response so far. The lack of customer support is unacceptable. When I tried to initiate a return request, the system displayed a message saying that returns are only possible in Saudi Arabia, even though the return policy clearly states that it is applicable in both Saudi Arabia and GCC countries. This contradiction is misleading and highly unprofessional.

The brand presents itself as a professional and quality-focused seller, but my experience has been the complete opposite. Selling damaged products, missing items, and then not responding to customer complaints reflects very poorly on the business. If proper service and support cannot be provided in other GCC countries, then the company should reconsider operating there.

I expect a prompt resolution, replacement for the damaged and missing items, and clear clarification of the return policy.

Due to my pleasant experience at the kiosk of their new Princess Reef, I decided to order online on 3 Feb 2026 for their promotional sets (2 sets) and also 3 perfumes. I made payment and status on 4 Feb 2026 showed completed. This is not true as I made the order outside of SA. As many complaints shown, the customer service doesnt respond to any emails or any whatsapp. They say its "in review" but the website shows delivered. I agree with other reviewers that this website IS A SCAM.

absolutely atrocious service and most likely a complete fraud or no customer care at all. I placed an order, and delivery is 1-4 working days. however, there is no sign of these at all. I track my order and like many other reviewers, it says delivered but this is false. I tried contacting them via phone, WhatsApp and no response. Email just bounces back for me. so there is no way to get any communication from this company. absolutely avoid if you want to save your money and time and purchase directly on the stalls in malls if this is the brand for you.

I tried Reef 33 because the saffron and oud combination sounded amazing on paper, but sadly it didn’t work for me.

The opening with saffron felt very strong and a bit harsh rather than smooth or luxurious. When the rosemary came in, it gave a sharp herbal note that didn’t blend well with the saffron on my skin. Instead of feeling elegant, it felt a little overwhelming and confusing.

In the dry down, the oud was present but not as rich or deep as I expected. It felt flat and slightly synthetic to me, and the whole scent didn’t settle into something pleasant.

It’s definitely a bold fragrance, but personally it wasn’t something I enjoyed wearing.

Wrost ever , They haven't delivered my perfume for over a week, and some are saying it's been a month, and it's without the lip glosses for the Princess collection! And they're still running ads. And no customer care!

They are fraud, they said we delivered perfume but I never got it and no response from costumer care.

Reef33 is a good fragrance, but poor transparency and an unhelpful response

The fragrance itself is good and performs well – I am not suggesting it is fake.

My concern is with transparency and packaging. There is no hologram, QR code, or production/batch date on the bottle or box. All date information appears only on the disposable outer wrapper, which is removed and discarded immediately. This information is important for customers, especially to know the shelf life and production date.

I contacted Reef to raise this concern, but the response merely stated the product is “within shelf life” and that they would “be more attentive in the future,” without addressing the core issue.

For a parfum at this price point, collectors and customers deserve better transparency. All the other bottles in my collection have full and correct labelling.

Do not buy from Website.
You cannot track the order,Such a bad customer service no response at all full scam. I placed an order status shows delivered i didn’t got anything, also iam trying to reach them on every platform but not getting single response.

Although the smell is good initially, they lied about the price in the clock tower mall in Makkah. They said a deal: buy 3 get 3 free, however i was charged for all 6 perfumes separately and no mention of added tax on top? DO NOT buy from this place

DO NOT ORDER FROM THIS WEBSITE!

On 21st September 2025, I placed an order for 12 perfumes on the REEF website. A couple of days later, I received an email confirming that my order had been shipped. According to their website, shipping to Dubai takes 2–4 business days.

After four days with no delivery, I reached out to REEF via WhatsApp, email, and Instagram. I received no response. They are ignoring all my messages while continuing to post on social media. This is extremely unprofessional and shows a complete lack of customer service.

Avoid this company at all costs! As of today, I still haven’t received my perfumes.

DELAY in DELIVERY and no response from Customer Care..
I placed 2 orders for 16 nos. of REEF Perfumes. First order was placed on 20-Sep and second order was placed on 24-Sep.
Both the orders are not delivered till date and there is no contact from REEF side. Many times, I tried to contact the Customer Service through calls and email, but no response.

As many others have stated, reef lied to me in yas mall Abu Dhabi. They first overcharged me then they told me it’s a tax which was never stated before. They said I can claim back at the airport. They didn’t need my passport however all others took my passport details. Their employees have clearly been trained to lie and steal off customers.

I tried to place an order on the 25th of June but seemed there was an issue at checkout. £200 roughly it cost me after the conversion rate. No order confirmation as the order never went through yet payment was still taken and no refund has been made. Tried emailing, WhatsApp and instagram DM but have been ignored in all forms of messaging.