Customer service and quality are a 5! I only have a 4 because I think they could improve their shipping timing communication. For instance, the accessories shipped first, which is fine but it kept me... Se mere
Virksomheden har svaret
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I had another amazing experience at Redwood Sauna! This was my return visit, I was buying accessories for our sauna. Unfortunately, I had to exchange one of the items.. The process was seamles... Se mere
Virksomheden har svaret
Your Cabin Sauna Kit and Alaskan Cold Plunge are of high quality and look great on our brick patio. The sauna assembly was straight-forward due to labeling and relatively clear instructions in the man... Se mere
Virksomheden har svaret
Sauna is amazing, very happy with my Harvia Virta heater. Any questions along the way and the team was very helpful with assisting. Had a perfect experience with Redwood Outdoors and will recommend to... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city. We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door. But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond. Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us. So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.
Kontaktoplysninger
20730 72nd Ave S, 98032, Kent, USA
- (800)567-8036
- support@redwoodoutdoors.com
- redwoodoutdoors.com
4,3
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I’ve had my Outdoor cove sauna for a…
I’ve had my Outdoor cove sauna for a month now. Probably one of the best purchases of my life. There were several hiccups trying to order, but Jessica in customer service was super helpful and responded quickly and promptly.
The build was super easy. Hardest part was putting in a level platform/pad. The only downside was the light it comes with, so I bought a cheap outdoor light and it’s been fine.
I use it almost everyday. It takes about an hour to heat up and I’ve gotten close to 210 degrees.
Anyone looking to get a real wooden sauna, this one is ideal.
4. maj 2026
Besvarelse fra Redwood Outdoors
Thank you so much for the thoughtful review! We're thrilled to hear your Cove Sauna has become one of the best purchases you've made and that you're getting so much enjoyment out of it.
We're especially glad Jessica was able to help navigate the ordering process and provide the support you needed along the way. We'll be sure to share your kind words with her.
We truly appreciate your support and recommendation, and we hope you continue enjoying your sauna for many years to come!
Pickup availability took a long time
Pickup availability took a long time. Frustrated with the instructions and confusing problems that developed during trouble ticket 1232512, review that and see how much time I spent trying to work through the problems.
The heater is missing screws and that is an ongoing process to try and get the manufacturer to send them out to me.
A fair amount of work locating an outdoor electrical box for the electrician. Feel free to call if you’d like additional information.
Hopefully next week I’ll finally have it up and running. So, yes, I’m frustrated.
5. maj 2026
Besvarelse fra Redwood Outdoors
Thank you for your feedback. We’re sorry to hear the installation process has been frustrating and has taken longer than expected.
Our goal is to help get your sauna up and running as quickly as possible, and we appreciate your patience as we work through the remaining items. Additionally, our Manager of Customer Resolutions will be reaching out directly to discuss your experience and see how we can help.
Thank you again for your patience and the opportunity to make things right.
Jared and the team provide great…
Jared and the team provide great customer service. I am totally satisfied with my purchase and would recommend to anyone. Thank You!
5. maj 2026
Besvarelse fra Redwood Outdoors
Thank you so much for the kind words and recommendation! We’re thrilled to hear you’re completely satisfied with your purchase and that Jared and the team were able to provide a great experience along the way.
We truly appreciate your support and are grateful you chose Redwood Outdoors. Enjoy your sauna, and thank you again for taking the time to share your experience!
It met my expectations
It met my expectations! I have been looking at sauna's for many years. Including this company for approximately 2 years just on its own. Every facet from communication, sales, and delivery was amazing. Being a plumber,light electrical contractor made the install a breeze. I knew from the start,in order for this to work in my area,I needed to reverse the door wall. It worked out perfectly.
10. april 2026
Besvarelse fra Redwood Outdoors
We’re thrilled to hear that the communication, sales, and delivery experience all went smoothly and that your installation came together exactly as planned. It’s especially great to hear that reversing the door wall worked out perfectly for your space.
Thank you again for your support, and we hope you enjoy your sauna for many years to come!
Happy customer
I received my order in the timeframe Redwood told I would. I had one issue with the handle, but Chase at Redwood promptly dealt with the situation. I am very pleased with my purchase.
14. april 2026
Besvarelse fra Redwood Outdoors
Thank you so much for the kind words! We’re thrilled to hear your order arrived within the expected timeframe and that Chase was able to quickly help resolve the handle issue for you.
We truly appreciate your support and are so glad to hear you’re pleased with your purchase. Wishing you many relaxing sessions ahead!
Great Customer Service
Appreciate the help in navigating the delivery to my customer. Thanks!
15. april 2026
Besvarelse fra Redwood Outdoors
Thank you for the kind words! We’re glad our team was able to help navigate the delivery process and support you along the way.
We truly appreciate your support and look forward to assisting however we can in the future.
high quality sauna
high quality materials. came in a wonderful crate to protect everything. very minor imperfections to wood. only complaint is the screws are terrible made in China quality and many of the heads broke off. had to redrill holes and use deck screws that I had on hand. also the instructions could mention one thing better.....you end up with two pieces of spare siding that they ship in case there is damage. it would be good to mention that prior to putting the sauna together as I was saving those particular pieces for the top as they were beautiful and perfect and ended up not being able to use them. other than that great experience.
14. april 2026
Besvarelse fra Redwood Outdoors
Thank you for such thoughtful and detailed feedback! We’re glad to hear the quality of the materials, protective packaging, and overall experience met your expectations.
We also truly appreciate the constructive feedback regarding the hardware and assembly instructions. Notes like yours are incredibly valuable as we continue refining both our installation experience and product documentation for future customers. The point regarding the spare siding pieces is especially helpful and something our team can certainly take into consideration.
Thank you again for your support, and we hope you enjoy your sauna for many years to come!
Redwood has been great
Redwood has been great! Timely responses and great customer service.
14. april 2026
Besvarelse fra Redwood Outdoors
Thank you so much for the kind words! We’re thrilled to hear you’ve had a great experience with our team and that the communication and support have been helpful throughout the process.
We truly appreciate your support and hope you continue enjoying your Redwood Outdoors experience!
Order took 3 months longer than…
Order took 3 months longer than original commitment. Several missed dates and poor communication, confusion about the status of the order.
14. april 2026
Besvarelse fra Redwood Outdoors
Thank you for taking the time to share your feedback. We understand the delays and shifting timelines surrounding your order created frustration throughout the process, and we appreciate your patience while working through those challenges with our team.
We’re continually working to improve communication and order visibility to create a smoother experience for our customers from purchase through delivery. While we regret that portions of the process left you disappointed, we’re glad to hear you ultimately decided to move forward with and enjoy your sauna.
Thank you again for your support and feedback.
I hope sauna is better than the service
We ordered the sauna and starter kit and knew it was on backorder, but no one reached out to us to keep in contact on how long this would be. We got minimal help from the staff and the tracking numbers were wrong. We had to do a lot of the tracking ourselves. Additionally, when our starter kit did not get delivered, the staff said they would send another one. They never did and I had to contact them again before anyone sent a replacement. I hope the sauna is better than the service.
10. april 2026
Besvarelse fra Redwood Outdoors
Thank you for your patience and for taking the time to share your experience. We’re sorry the communication and overall process did not meet the level of service we are known for.
Feedback like yours is incredibly valuable as we continue working to improve communication, order visibility, and the overall customer experience. We truly appreciate the opportunity to learn and grow from experiences like this.
Most importantly, we hope you absolutely love your sauna once everything is fully set up and running!
We’ve had a great experience with…
We’ve had a great experience with Redwood Outdoors. The sauna and cold plunge are both high quality, well built, and look amazing. Everything works great and has been a huge hit at our property. Their customer service ( Jared) was also excellent — very responsive, helpful, and easy to work with throughout the process. We would definitely recommend them to anyone looking for a sauna or cold plunge!
9. april 2026
Besvarelse fra Redwood Outdoors
Thank you so much for the thoughtful review! We’re thrilled to hear you’ve had such a great experience with both your sauna and cold plunge and that they’ve become such a great addition to your property.
We also truly appreciate the kind words about Jared, we’ll be sure to share your feedback with him and the team. Providing a smooth and supportive experience from start to finish is something we care deeply about.
Thank you again for your support and recommendation. We hope you continue enjoying your setup for many years to come!
Besvarelse fra Redwood Outdoors
Thank you for the great feedback! We’re so glad to hear you’re happy with the quality of your sauna and that the assembly process was smooth and straightforward.
We truly appreciate your support and hope you enjoy your sauna for years to come!
All around good stuff from this company!
8. april 2026
Besvarelse fra Redwood Outdoors
Thank you so much for the support! We truly appreciate the kind words and are thrilled to hear you’ve had a great experience with Redwood Outdoors.
We hope you continue enjoying your setup for many years to come!
Staff were excellent
Staff were excellent. However, shipping issues eventually became rather problematic. Staff did try to assist as best as possible
8. april 2026
Besvarelse fra Redwood Outdoors
Thank you so much for the kind words about our team! While we’re sorry the shipping experience came with some frustrations along the way, we truly appreciate your patience and are glad our staff was able to support you throughout the process.
Feedback like this helps us continue improving, and we’re grateful you took the time to share your experience. Most importantly, we hope you’re now able to relax and fully enjoy your sauna!
Love the product
Love the product. Took a while for this popular unit, but worth the wait.
14. april 2026
Besvarelse fra Redwood Outdoors
Thank you for your patience and support! We know the wait can be difficult, especially for some of our more popular units, but we’re so glad to hear it was worth it.
We truly appreciate your support and hope you enjoy your sauna for many years to come!
Outdoor Garden Sauna
I am thoroughly enjoying my Outdoor Gargen sauna! It’s just for me but I love how I can recline on the bench with plenty of room! Currently, temp gets to 182 degrees at head level with the touch pad set at 170 degrees! ( I moved the sensor closer to head level). If set to max temp of 294, it will get to 205 degrees (too hot for me at this time). I use the sauna 5 times a week for 2 15 minute sessions. Lots of hydration and electrolytes! Don’t forget the wool sauna hat and wool briefs! Very glad I went with a traditional sauna!
6. april 2026
Besvarelse fra Redwood Outdoors
Thank you so much for sharing your experience! We’re thrilled to hear how much you’re enjoying your Garden Sauna and that the space, reclining bench, and traditional sauna experience have been such a great fit for you.
It sounds like you’ve really dialed in your ideal setup and routine, and we love hearing how often you’re able to enjoy it throughout the week. And yes, hydration, electrolytes, and a good wool sauna hat definitely make the experience even better!
Thank you again for your support and for choosing Redwood Outdoors. Wishing you many more relaxing sessions ahead!
Easy build
Easy build, nice looking. Got the middle priced heater between the 3 offered and only issue is having trouble getting the sauna above 150 degrees.
14. april 2026
Besvarelse fra Redwood Outdoors
Thank you for your feedback! We’re glad to hear the build process went smoothly and that you’re happy with the overall look of the sauna.
Regarding the heating performance, our team would be happy to help troubleshoot with you. In many cases, factors such as heater configuration, rock placement, electrical setup, or sensor placement can impact the sauna’s ability to reach higher temperatures. Please feel free to reach out to our support team so we can help make sure everything is operating as intended.
We appreciate your support and look forward to helping you get the most out of your sauna experience!
We made a family event of assembling…
We made a family event of assembling our sauna. Taken in stages, we had fun laying out the parts, figuring out how things fit together properly and making sure we understood the intended outcome each step of the way. We took our time over the weekend and were in no rush. If we had to disassemble something we had already done, like putting the benches in before we installed the floor, we took a break and went back to it, understanding how we could make the parts fit better together. When you are this close to finishing, you have to remember to breathe and read the directions again. A word of advice: don't over-torque the screws, just in case you have to take them out again.
1. maj 2026
Besvarelse fra Redwood Outdoors
Thank you for sharing this! We absolutely love hearing how your sauna assembly became a family experience rather than just a project.
Your approach with taking your time, working through each stage together, and enjoying the process along the way—is exactly the mindset that makes for the best build experience. We also appreciate you sharing your tips and advice for future sauna owners.
Thank you again for your support, and we hope your sauna brings your family many relaxing and memorable moments for years to come!
Overpriced and unhappy with product
Overpriced and unhappy with the quality of the product
13. april 2026
Besvarelse fra Redwood Outdoors
We’re sorry to hear that your experience did not meet your expectations. We understand purchasing a sauna is a significant investment, and we never want a customer to feel disappointed in the quality of the product they received.
Our team would welcome the opportunity to better understand your concerns and see how we may be able to help. Please don’t hesitate to reach out to us directly so we can continue the conversation and work toward a resolution.
love the sauna and heater but the…magnet on door
love the sauna and heater but the magnetic door is a problem staying open and you have mailed me a new one and it still has trouble staying closed.
13. april 2026
Besvarelse fra Redwood Outdoors
Thank you for your feedback—we’re so glad to hear you’re loving the sauna and heater overall, though we’re sorry the magnetic door closure has continued to give you trouble.
We’re glad we were able to get a replacement sent out, and if you’re still experiencing issues after installation, our team is absolutely here to help with any additional troubleshooting or support needed.
We truly appreciate your patience and support!
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