We love our new sauna (Barrel with full window) Assembly was easy. Kit came very well packaged. Customer service answered all questions when they arose. Looks so nice we are getting questions from... Se mere
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Customer service and quality are a 5! I only have a 4 because I think they could improve their shipping timing communication. For instance, the accessories shipped first, which is fine but it kept me... Se mere
Virksomheden har svaret
I had another amazing experience at Redwood Sauna! This was my return visit, I was buying accessories for our sauna. Unfortunately, I had to exchange one of the items.. The process was seamles... Se mere
Virksomheden har svaret
Your Cabin Sauna Kit and Alaskan Cold Plunge are of high quality and look great on our brick patio. The sauna assembly was straight-forward due to labeling and relatively clear instructions in the man... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city. We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door. But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond. Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us. So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.
Kontaktoplysninger
20730 72nd Ave S, 98032, Kent, USA
- (800)567-8036
- support@redwoodoutdoors.com
- redwoodoutdoors.com
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I loved my experience with Redwood because of great customer service and a great product! great customer service!
I absolutely loved my experience with Redwood Outdoors. The sauna is almost done, just having to hook up the electric, which we hope to have it finished by this coming weekend. It is a beautiful and well-built sauna. It definitely adds to our backyard, and I can't wait to use it many, many times. But my best experience was due to your Customer Service Rep. Brad, out of Kent, WA. He was amazing all the way around. I had a lot of questions and concerns, and Brad was nothing but helpful, courteous and prompt with his answers. He also tried calling me one time to go over everything via phone, but I was at work and not able to answer. But he still got his answers to me by email. I aways felt taken care of and comfortable with all the answers he gave me. I really believe a great point of contact, which Brad is, is the key to customer satisfaction and a great purchasing experience. Of course, the product has to be great too, but as everyone knows there are always questions and if those aren't taken care of properly the experience is everything but good. Brad, however, is exemplary. If all of your Customer Service Rep's are like him, you are in luck and should keep all of them happy, so they stay where they are and continue their great work for Redwood Outdoors. I even feel like that if I have any more questions or concerns after the purchase that I still will get the best customer service, which makes me feel very confident in my purchase, that I am not left alone, if anything were to happen. Great Job Redwood Outdoors and a shoutout to Brad, the best Customer Service Rep. I have ever dealt with!!! Happy Holidays to all of you and continue building wonderful saunas and the great customer service you have!
15. oktober 2025
Besvarelse fra Redwood Outdoors
Thank you so much for sharing such a wonderful and detailed review. We’re thrilled to hear that your sauna is nearly ready to enjoy and that it’s already adding something special to your backyard. We can’t wait for you to be able to relax in it for the first of many sessions.
Your kind words about Brad truly mean a lot. We’re so glad to hear he made your experience feel supported from start to finish. He puts a lot of care into helping our customers, and it’s great to know his dedication came through in every step of your journey. We’ll be sure to pass this along to him—and to our team—because feedback like yours is exactly why we do what we do.
If you ever have questions down the road, you can absolutely count on us to be here to help. We hope you and your family enjoy the sauna for many years to come. Wishing you a wonderful Holiday season!
Kit works well, some issues.
Kit works well, good that extra lengths were included, needed them, crate damage required their use and also needed gluing tongue and groove ribs back in place that were split on 12 components, all done, glass door is shy of contacting weatherstrip around the whole perimeter of the door by about 1/8”. Would suggest using a thicker weatherstrip. Quality control should have caught this as it was a completely assembled component.
15. oktober 2025
Besvarelse fra Redwood Outdoors
Thank you for sharing your feedback and for taking the time to detail your experience with the kit. We’re glad to hear everything is up and running and that the extra lengths included were helpful—especially given the crate damage you encountered.
We’re sorry again that some of the tongue-and-groove ribs required repair and that the pre-assembled door wasn’t sealing as expected. As we discussed during your support case, we appreciate you working through the adjustments with our team and getting the components back in place. Your suggestion regarding a thicker weatherstrip is valuable, and we’ve passed it along to our product team for review as we continue improving quality control on pre-assembled parts.
We truly appreciate your patience and your constructive feedback. If you need any further support or have additional questions as you continue using your sauna, we’re always here to help.
Nice sauna but sloppy door pre-assembly.
We purchased a Cove sauna. The staff at the Seattle showroom were very knowledgeable and helped us choose the best sauna for our space. Assembly was easy. All the parts were included and the instructions were clear. Some of the wood parts were not labeled but that wasn't a problem since the size and shape made it obvious. The assembly videos were also very helpful. My wife and I put it together in a day.
Why three stars? The pre-assembled door was put together sloppily. The bottom magnetic door closer did not align with the metal piece on the glass so it does nothing. Worst though, there is over 1/4" gap at the lower half of the door between the glass and the rubber seal. (The top half of the door seals normally.) This gap lets in a strong draft of cold air at the bottom of the space. After spending thousands of dollars to purchase a sauna, you shouldn't have to wear socks to keep your feet warm while taking a sauna. I'm sure I can fix this but it will require removing the door hinges, filling in the screw holes, drilling new holes in the correct position and re-hanging the door. Disappointing.
22. september 2025
Besvarelse fra Redwood Outdoors
Thank you for taking the time to share your experience. We’re glad to hear that you had a positive visit at our Seattle showroom and that assembly was smooth overall. We truly appreciate the thoughtful detail you put into your review.
We’re also sorry again for the door alignment issue you encountered. As you know, once you reached out to us, our team worked with you with the information you were looking for. While we’re still working toward offering in-home service and full replacement options in situations like this, we appreciate your patience with the solutions we currently have available.
Your feedback is important to us, and we’ll continue using it to improve both our products and our processes. If there’s anything more you need or any further adjustments we can support you with, we’re here to help.
Very responsive customer service
Very responsive customer service. They addressed all questions promptly and thoroughly. I have greatly enjoyed the Summit Sauna so far.
13. oktober 2025
Besvarelse fra Redwood Outdoors
Thank you so much for taking the time to share your experience! We’re thrilled to hear that our team was able to support you promptly and that you’re enjoying your Summit Sauna. Your feedback truly means a lot to us. If you ever need anything or have questions down the road, we’re always here and happy to help.
Sauna package arrived well packed
Sauna package arrived well packed. Nothing was damaged. Assembly was straight forward, however, it took me a little longer to assemble. Only real challenge was the metal roof but it son and its dry after snow and rain.
Electrician just finished wiring. Turned it on and it warmed up fine. The WiFi controls have a lot of options that I need to figure out. Wil load stones today and hopefully get to use it tomorrow.
17. oktober 2025
Besvarelse fra Redwood Outdoors
Thank you for sharing your detailed feedback! We’re glad to hear your sauna package arrived in perfect condition and that assembly went smoothly overall. The metal roof can be a bit tricky, so kudos for getting it done—and it’s great to know it’s holding up well through snow and rain! We’re excited that your electrician finished wiring and that the sauna warmed up perfectly. The WiFi controls do offer lots of customization, and we’re here if you need any tips. Enjoy loading those stones and your first sauna session tomorrow—you’ve earned it!
Redwood answered all my questions as I…
Redwood answered all my questions as I was making my decision to buy a sauna. They listened to my goals to help me narrow down options. Shipping was straight forward. We were able to call to get support when we had questions during the build process. Incredibly solid company and I love my Cove 3 person outdoor sauna!
17. oktober 2025
Besvarelse fra Redwood Outdoors
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to guide you through the decision-making process and provide the support you needed during the build. It’s great to know shipping went smoothly and that your Cove 3-person outdoor sauna is bringing you joy! We truly appreciate your kind words and look forward to being here for you if you need anything in the future. Enjoy your sauna time!
Fantastic Customer Service
Jared and Reggie(?) enthusiastically took multiple calls and fielded many questions during my diy installation and in prep for the electrical installation. They were knowledgeable and quickly gave me the clarification/guidance that I needed for a dynamite build. While I hope to not have to talk to them again, I take comfort in knowing that they are there. Thanks again for all of your help.
9. oktober 2025
Besvarelse fra Redwood Outdoors
We’re thrilled to hear that Jared and Reggie were able to provide the guidance and support you needed during your DIY and electrical installation prep. Their enthusiasm and expertise are exactly what we strive for, and it’s great to know they helped make your build a success.
We’ll be sure to pass along your kind words to them—they’ll appreciate it! And while we hope everything continues to go smoothly, please know we’re always here if you need us again.
Thanks for choosing us and for taking the time to share your experience!
This time when I called I got a Quick…
This time when I called I got a Quick response for a replacement of a hinges that didnt last -
originally my request for a replacement via email went unanswered
14. oktober 2025
Besvarelse fra Redwood Outdoors
We’re glad to hear that your recent call was handled quickly and that you received the hinge replacement without delay. We truly appreciate your patience regarding the earlier email request that went unanswered—that’s not the level of service we aim to provide.
Your feedback helps us improve, and we’ll make sure to review our email response process so future requests are addressed promptly. Thank you for giving us the opportunity to make things right!
well made and designed
well packaged, well made, great design with the large window. I think the basket with the hot stones should have unobtrusive narrow " belt" - maybe 2 wooden braces - but I guess you can't have wood so close to the hot rocks
7. oktober 2025
Besvarelse fra Redwood Outdoors
We’re thrilled to hear you enjoyed the packaging, craftsmanship, and design—especially the large window feature. Your suggestion about adding a narrow belt or wooden braces around the basket is very creative. You’re absolutely right that wood near hot stones can pose safety concerns, and we’ll definitely take your idea into consideration as we explore alternative materials and design improvements.
Your input helps us make our products even better, and we truly appreciate you sharing it!
everything but....the 2 lounges that I…
everything but....the 2 lounges that I bought to use inside the barrel sauna are too wide. Am going to have to return them.
8. oktober 2025
Besvarelse fra Redwood Outdoors
Thank you for your feedback! We’re glad to hear that overall you’re happy with your purchase, though we’re sorry the lounges didn’t fit as expected. Our team will be happy to assist with your return and help find an alternative that works better for your setup. We appreciate your understanding and hope you’re enjoying your sauna experience!
2025 garden sauna
We don’t have our garden sauna running yet but it’s almost there, just the electrical left. We are so excited and it’s beautiful, we will send pictures when it’s done. We had a couple of parts damaged and a missing part so that I had to call and order twice. The second time I just left a message and they had the part sent out the same day. The staff from start to finish has been stellar. Zero complaints, they were so helpful and quick on getting helping with any issues or questions we had. I love this company! We chose it because of the reviews and because they are close to us in Washington, just in case we had problems. Looking forward to using our sauna.
Erin
6. oktober 2025
Besvarelse fra Redwood Outdoors
Thank you so much for sharing your experience! We’re thrilled to hear your Garden Sauna is almost ready — it sounds like it’s going to be beautiful. We appreciate your patience while our team helped with the replacement parts, and we’re glad to know the process was smooth and supportive from start to finish. We can’t wait to see your photos once it’s all set up! Wishing you countless relaxing sessions ahead.
Super happy with the sauna and the…
Super happy with the sauna and the Customer Service.
6. oktober 2025
Besvarelse fra Redwood Outdoors
Thank you so much for your kind words! We’re thrilled to hear you’re loving your sauna and had a great experience with our customer service team. Enjoy every relaxing session!
Great overall experience and very happy…
Great overall experience and very happy with our product.
26. september 2025
Besvarelse fra Redwood Outdoors
Thank you for your feedback! We’re so glad to hear you had a great experience and are happy with your sauna. Wishing you many years of relaxation and enjoyment ahead!
We have had a great experience buying…
A good friend referred us to Redwood Outdoors. They have a great variety of saunas to choose from. We love our Cabin sauna! The Redwood Outdoors team is very helpful and a pleasure to work with. We had a great experience building our sauna together!
15. september 2025
Besvarelse fra Redwood Outdoors
Thank you so much for sharing your experience — and please thank your friend for the referral! We’re thrilled to hear you love your Cabin Sauna and enjoyed building it together. It’s wonderful to know our team could help make the process smooth and enjoyable. Wishing you many years of relaxation and great sauna sessions ahead!
Sauna is beautiful
Sauna is beautiful. Went together fairly easy. Only complaint was there were a few discrepancies between the instructions I pulled off the website, and the instructions it came with. Use the instructions it comes with. Installation wasn’t difficult. I did purchase different roofing materials. I Only used the shingles that were included . I didn’t use the included rolled material for the flat area. With that said the final product is worth the 5 stars
22. september 2025
Besvarelse fra Redwood Outdoors
Thank you for sharing your experience! We’re so glad to hear your sauna came together smoothly and that you’re enjoying the final result. We appreciate you pointing out the instruction discrepancies — that’s helpful feedback and we’ll make sure it’s reviewed with our team so we can improve clarity for future builds. It sounds like your roofing solution worked out well, and we’re thrilled to hear the finished sauna earned 5 stars from you. Wishing you many relaxing sessions ahead!
Very responsive and helpful
Very responsive and helpful! Fabulous customer service!
16. september 2025
Besvarelse fra Redwood Outdoors
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our team responsive and helpful — that’s exactly the kind of experience we strive to provide every customer.
Your kind words mean a lot to us and will be shared with the entire team. We truly appreciate you choosing Redwood Outdoors and hope you’re loving your new setup!
Great job on support during install!
Great support during install, quick at getting back to customers.
15. september 2025
Besvarelse fra Redwood Outdoors
Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you received great support during your installation and that our team was quick to respond. Providing a smooth experience from start to finish is something we take great pride in, and it’s always rewarding to know when we’ve met that goal.
We truly appreciate you choosing Redwood Outdoors and hope you’re already enjoying your new setup. If there’s ever anything more we can do to support you, please don’t hesitate to reach out.
Super frustrating experience - stay away
Super frustrating experience. I have been trying to get my sauna and cold plunge to work for weeks, and I'm at a loss. Customer support tried to help (sort of - they're not easy to get hold of), but they're just guessing. The operating manual for the Harvia heater are really poor, and the cold plunge doesn't come with any manual at all. I would return everything if I could, but how do you return a fully assembled sauna and cold plunge?
15. september 2025
Besvarelse fra Redwood Outdoors
It’s great to hear that your sauna heater and cold plunge are both up and running — that’s wonderful news! Thank you for sharing your feedback regarding the Wi-Fi connection with your heater. I’ll make sure this information is passed along to our internal team for further review and improvement.
I sincerely apologize for any inconvenience this issue may have caused. Hopefully, your first sauna and plunge sessions will make this a distant memory and allow you to fully enjoy your new setup.
Our Manager of Customer Support will also be reaching out in case you’d like to share any additional thoughts or feedback. Congratulations on your purchase — we hope this marks the beginning of your very own backyard oasis.
Excellent customer service
Excellent customer service. I bought a two-person cube sauna, and the rocks for the heater were lost by FedEx. Without hesitation, they sent a new box so that I could get my sauna up and running ASAP!
12. september 2025
Besvarelse fra Redwood Outdoors
Thank you so much for sharing your experience! We’re thrilled to hear our team was able to get those heater rocks replaced quickly so you could start enjoying your new cube sauna right away. We truly appreciate your kind words and wish you many relaxing sessions ahead!
Pick up was convenient
Pick up was convenient. Also we had several pieces that were damaged and were replaced fairly quickly. Great customer service.
10. september 2025
Besvarelse fra Redwood Outdoors
Thank you for your feedback! We’re glad to hear pickup was smooth and that our team was able to get your replacement pieces to you quickly. We appreciate your kind words about our customer service and hope you’re now enjoying your sauna to the fullest!
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