Visited Redpost today with my 16 year old daughter. We wanted to purchase a body protector. Georgina was extremely helpful and knowledgeable and explained exactly how the body protector should fit in... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Fantastic store, great selection of items, I went in to buy footwear and wasn't disappointed. Abbi helped me pick the right fitting long riding boots, paddock boots and trainers. Super patient, very h... Se mere
Virksomheden har svaret
We took my little girl and her cousins in to get a few things, and my daughter was so excited. Jo and Alex were absolutely amazing. They spent so much time helping her get her body protector fitted... Se mere
This company really do carry a great range of sizes in rugs, girths etc & despatch very promptly. Their next day delivery option actually works! If I’ve had to phone for advice I’ve always had a knowl... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Family-run & Independent Redpost Equestrian has been family-run since 1992. Offering horse riding clothes and apparel including Riding Boots, Jackets & Coats, Competition Jackets, Horse Rugs and many more products online & in-store. At Redpost Equestrian, they believe that equestrianism is not just a sport or activity, it is a lifestyle! As one of the leading stockists of horse riding clothes and equipment online they provide products that not only help you enjoy the lifestyle but can also help find success in competitions. They do this by offering you the highest quality products and most fashionable country clothing, horse riding clothes, and horse wear at affordable prices. These products are chosen by horse people for horse people. Their flagship store near Totnes in South Devon was established in 1992 where it began selling horse feed. The business has grown year on year to become a leading equestrian retailer and a favourite tack shop destination in the South West. If you have any questions or need some advice always feel free to get in contact with them and their helpful customer service team and product specialists will help out with everything from an order, to advice on tack and equipment.
Kontaktoplysninger
Lillisford Stud, Littlehempston, TQ9 6NG, Totnes, Storbritannien
- 01803812040
- info@redpostequestrian.co.uk
- redpostequestrian.co.uk
4,8
Fremragende
492 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The amount of times…
The amount of times you arrive instore and staff ignore you as a customer and their is a member of staff that will avoid to do any customer facing work as possible. No member of the team have a warm genuine smile on their faces. Despite spending upwards of £100 every 1-2weeks on feed and other items. Have Raised my Concerns with Sophie and even asked to speak to Louise Tuff to air these concerns with the MD, but was denied this opportunity. would like to try and find another supplier that can fit my needs. Thank your reply to my review but no contact name was left to be able to discuss my concerns with you ?
12. juli 2024
Uopfordret anmeldelse
Besvarelse fra Redpost Equestrian
Really disappointed to hear this. It is at odds with everything we pride ourselves on. I am very surprised to hear that you have been denied the opportunity to discuss these concerns, this will be investigated, it would only be omission rather than intentional. We are a family run business and there should nearly always be someone available to discuss these kinds of complaints with. Please can you call the shop at your earliest opportunity to discuss this. Unfortunately from your Trustpilot username I am unable to get your contact details to reach out to you.
Couldn't reccomend more
Couldn't reccomend more. Ordered a pair of leather work gloves, and they were delivered within 4 days.
Great communication too.
Top marks!!!👌👌👌
19. juli 2024
Uopfordret anmeldelse
I had difficulty with payment as I live…
I had difficulty with payment as I live in the Cayman Islands and it was not an option / upon emailing, this was fixed within 24 hrs. The process/service and products were all excellent.
Thank you so much
Kathy
27. juni 2024
Uopfordret anmeldelse
Paid for next day
Paid for next day, but it wasn't dispatched for 5 days, so pointless.
One bucket handle ripped just taking one bucket out of the other.
Overall terrible experience.
18. juni 2024
Uopfordret anmeldelse
Besvarelse fra Redpost Equestrian
Hi Rosie. Did the basket, checkout and order confirmation state that you had an item in your basket that was "In Warehouse"? This should clearly display how many days delay there would be and also when you are choosing your shipping options there will be an estimated date shown for when it is delivered. Next Day delivery at this point is referring to being sent on a Next Day service when the item is ready to despatch (and will have the estimated date of delivery).
Please could you check your order confirmation to see if it states the delay? If it does then this would have also been noted throughout the ordering process. If it doesn't then please accept our heartfelt apologies, our next day shipping is very important to us as we know as equestrians ourselves just how vital this service is. I look forward to hearing from you either way.
I hope you also raised this issue directly with us so we could assist you with it.
Fabulous as always
Fabulous as always , so nice to have actual staff to talk to, highly recommended.
8. juli 2024
Uopfordret anmeldelse
Besvarelse fra Redpost Equestrian
Thank you for your feedback, customer services is at the heart of what we do at Redpost so we are very pleased to hear this. Thank you for shopping with us.
Redpost stocks everything needed
The shopping experience was, as always, very easy because of the friendliness and efficiency of the staff.
20. juni 2024
Uopfordret anmeldelse
Besvarelse fra Redpost Equestrian
Hi Mary, Thank you for your review, we are pleased to har this and will pass the feedback on to our team.
Best Regards,
Redpost
Bought a Anatomical girth and after all…
Bought a Anatomical girth and after all my years riding it’s the best I’ve ever had
Easy to do up, super soft and horse moving amazing with it
Thanks Red Post
22. juni 2024
Uopfordret anmeldelse
Besvarelse fra Redpost Equestrian
Hi Samantha, thank you for taking your time to leave us a review, we are pleased the product has been a success. Of course if we can help with anything else at all do let us know.
Been using Redpost for years
Been using Redpost for years , in all that time this is the first I’ve had to return an item. Reading the instructions and states don’t send anything back unless you’ve notified them, I did and they’ve referred me back to the initial page . Also you have to print your own returns and own label, which only covers a certain size of parcel and then they deduct you £4 from your refund to cover cost of label . Will be me off ordering again as sometimes items are just not what you thought they’d be like . I don’t have a printer
11. juni 2024
Uopfordret anmeldelse
Besvarelse fra Redpost Equestrian
Hi Rhona,
Thank you so much for shopping with us over the years. We really value customers that have supported us during our journey.
It sounds like you have been caught with some conflicting information here so firstly, sorry about that. You don't need to contact us before returning an item. You can use the information on the returns page of our website to arrange your return fully. I am not sure where it might have said you need to contact us, but please if you do have time could you let me know as I would like to investigate.
I have checked with our customer service team and it looks like they let you know that the paperwork does not need printing if you do not have a printer and the label can be done with a QR code when you get to the post office.
By coincidence we have been looking at our returns process and will be making further changes to it over the coming weeks to make it more convenient and simpler to process. We hope you like the changes should you choose to order again from us.
Have a great rest of your day!
Great range of products
Great range of products. Quick and easy ordering. Fast delivery. Full marks Redpost Equestrian!
9. maj 2024
Uopfordret anmeldelse
Besvarelse fra Redpost Equestrian
Hi there thank you for taking your time to review our site, this is really appreicated.
Redpost customer service
Redpost customer service, in particular Emily, was really helpful. Based in Ireland, shipping can be tricky but she did everything she could to try and solve an issue.
10. maj 2024
Uopfordret anmeldelse
Great selection and prices
Shopped around to find the right bridle for my horse, Redpost were by far best for price! Smooth delivery and recipient very happy! Would definitely buy from again.
6. maj 2024
Uopfordret anmeldelse
Great Customer service.
From start to finish ordering from Redpost was so easy and when I needed help with an order their customer service advisor was on hand to assist. Shout out to Sarah customer service advisor such a gem, thank you so much for your help.
2. maj 2024
Uopfordret anmeldelse
Excellent service
Excellent price, excellent communication, speedy delivery and love the product.
7. maj 2024
Uopfordret anmeldelse
Quick and efficient service
Quick and efficient service. Arrived safely on time thank you
15. maj 2024
Uopfordret anmeldelse
More expensive than some of the online…
More expensive than some of the online retailers but they seem to be the only company to be able to source certain items.
14. marts 2024
Uopfordret anmeldelse
Great service
Great service. Arrived very quickly. Will definitely use this company again
15. april 2024
Uopfordret anmeldelse
I love the Shires Tempest Original Mesh…
I love the Shires Tempest Original Mesh Cooler Rug I got but I ordered my horses size 72 and it's a little small on my mare
I love Stubbs S500 Saddle Mate my saddle fits really well on it and it's nice I can store stuff under it. Shires Tempest Original Lite Turnout Rug with neck. I love it but it says teal. When I got it. The color is navy
5. maj 2024
Uopfordret anmeldelse
Besvarelse fra Redpost Equestrian
Hi Meg,
We ae very sorry to hear the item arrived with you incorrectly, we appeciate the time that has passed since this order but we have been working through our older trustpilot reviews and we have reached out view email to try and get this resolved for you.
Best wishes,
Team Redpost
Great service guys doing 👏 a great job
Great service guys doing 👏 a great job
2. maj 2024
Uopfordret anmeldelse
Perfect customer experience!
I can't believe how fast they're able to fill my order and have it delivered to the United States the product was great so is the customer service and the timely delivery!
10. april 2024
Uopfordret anmeldelse
Bad bad bad shopping online experience
I bought some products on the website and filled in the delivery address and information truthfully.I paid the bill according to the calculated price on the website. The shipping cost of my parcel was included in the bill I paid. Then about four days later, I received an email from the website, which told me that they could not ship the product I ordered because it was overweight, and even if I refund part of the product and the weight dropped to the standard of shipping, I still had to pay a lot of extra shipping cost. I really do not understand why I need to pay extra shipping cost since I already paid the bill the website give me.And there is no instruction or notice gave me during the process of paying which indicated there might be some shipping cost mistake.And after 3 days waiting for my parcel the website just send me an email told me I need to do some refund and pay a lot of shipping cost to get my parcel.
26. april 2024
Uopfordret anmeldelse
Besvarelse fra Redpost Equestrian
Hi there, thank you for your feedbck. We are incredibly sorry to hear of the issues experienced with your previous order. We strive to keep shipping costs as low as possible however due to the size and weight of some orders additional charges cannot be avoided. Each parcel we dispatch internationally is calculated on weight and size and this following sentence that is located on our delivery page on our website explains -
INTERNATIONAL DELIVERY
As the size and weight of our items varies significantly we may on occasions request additional shipping fees on international orders. This will be done with your consent and we will not take any further payments after the item has been sent. If, when you are contacted, you do not wish to pay the additional shipping cost then a full refund will be offered. This will only happen on rare occasions when orders are significantly heavy or large.
We appreciate that international delivery costs can be quite high and we do pay a percentage of these shipping costs, however, as we are a small family run business we are not in a position to absorb it all, perhaps in the future we will be able to cover this. If you wish to find out if in the future your order will need additional shipping, please feel free to contact us via email to arrange a shipping quote before purchasing and our team will assist you.
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