Best rate I found for recycling a Oneplus 15. I did have a delay in getting the device evaluated as it had a lock on it (my fault) but once resolved, I was paid instantly
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Sold my Mum's old Realme 7 Pro and my partner's Oppo A72. Both in immaculate condition, but these guys didn't send one single stupid question. Just an email to confirm receipt (and that they're b... Se mere
Virksomheden har svaret
Slow, unprofessional and using con tactics. Firstly, they will give you high quote, best out of others. Then they will take a week to asses the phone and come back with some rubbish findings to reduce... Se mere
Awful service. AVOID, absolute con artists. Phone sent in perfect condition, in protective case and screen protector, bubble wrapped in bag, to be told the phone is damaged took pictures prior to... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
RecyclePro is one of the UK's renowned names for IT Disposal and asset management services. In the ever dynamic and progressive society, the need for a holistic and integrated IT Disposal solution was inevitable. To cater to this need for a comprehensive and fully integrated IT disposal solution in the most environmentally sensitive way, Recycle Pro offers a unified approach to the responsible disposition of redundant IT assets and equipment. Our one of a kind IT management services cover all aspects - from gathering to transfer and reusing, the process is carefully laid out to evacuate and discard IT hardware in the most secure and eco-friendly manner without adversely affecting the environment. Geared with extensive knowledge of second user market and protracted experience in IT refurbishment and restoration, have the required acumen to furnish our clients with fair and deep discounts for the products they seek. Our ethos has consistently been that reusing ought to be anything but difficult to urge the larger part to take part by taking out the issues that prevent numerous individuals from reusing. To this end, we endeavor to give the least complex and most forward-thinking legislative reusing solution, upheld by a friendly and learned client administration group that can support every one of our accomplices and customers with negligible exertion. Thereby, promoting sustainable consumerism without affecting future generations.
Kontaktoplysninger
Storbritannien
- info@recyclepro.co.uk
- recyclepro.co.uk
3,4
Middel
448 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Best and trust I hope do business again
28. november 2022
Uopfordret anmeldelse
Besvarelse fra Recycle pro
Thank you very much for your review and we will be glad to serve you again.
Thank you
Very poor service
Very poor service. Despite stating payments are made the same day, I waited 7days. It was only following me chasing it up, the payment was made. I’ve not experienced this with others companies so won’t use Recycle Pro again and wouldn’t recommend them.
26. november 2022
Uopfordret anmeldelse
Besvarelse fra Recycle pro
Hi Gregg,
I am sorry for your experience with us, we are. trying to improve our service as we go along. I hope you will use our service and in the future and find us better than before.
Thank you
Great service and easy to arrange
Great service and easy to arrange, Sam was very helpful and excellent at keeping me updated on the processing. Many thanks will use again...
24. november 2022
Uopfordret anmeldelse
Besvarelse fra Recycle pro
Sean, thank you for the great review! We’re so happy you loved your experience and we look forward to working with you again in the future! :)
All good 👍 quick and very simple.
11. november 2022
Besvarelse fra Recycle pro
Thank you for the great review! We’re so happy you loved your experience and we look forward to working with you again in the future! :)
Bad slow and kept item!
Sent item in september. They revised offer to £1 in november. Still waiting for handset to be returned as rejected offer. Unacceptable.
25. september 2022
Besvarelse fra Recycle pro
Hello Simon
I sincerely apologize for the inconvenience.
You chose the 2016 iPhone SE, but sent the 2016 iPhone 6 (16 GB), which is valued at £6 in good condition, and we received it in C condition it has dents on the chassis, thus we're giving you £1 instead.
We package your device and deliver it to the Royal Mail post office; the delay is caused by a strike by the Royal Mail.
Good service fast payment
27. oktober 2022
Besvarelse fra Recycle pro
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”
Very easy and convenient service
28. oktober 2022
Besvarelse fra Recycle pro
Thank you for the great review! We’re so happy you loved your experience and we look forward to working with you again in the future! :)
Very slow service from receiving goods.
11. november 2022
Besvarelse fra Recycle pro
Thank you for your review and I extremely apologise for the delay we did have extensive amount of orders to process which caused delays that of course turned some customers leaving us bad reviews. We are definitely going to learn from this experience and will make every effort to meet customers expectations.
Liked price
Liked price
Disliked time taken to complete transaction. Took almost a month to get payment
20. september 2022
Besvarelse fra Recycle pro
Thank you for your review. We really much appreciate what you have written about us and it means a lot. we are trying our best to the best we can, we did have extensive amount of orders to process which caused delays that of course turned some customers leaving us bad reviews. We are definitely going to learn from this experience and will make every effort to meet customers expectations.
I would again like to thank you for your review.
Besvarelse fra Recycle pro
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”
It took the company over 6 weeks to pay…
It took the company over 6 weeks to pay me my cash once they received my phone.
2. november 2022
Besvarelse fra Recycle pro
We sincerly apologise for the delay.
We did have extensive amount of orders to process which caused delays that of course turned some customers leaving us bad reviews. we are definitely going to learn from this experience and will make every effort to meet customers expectations.
We again would like to apologise for the delay.
Absolutely shocking- do not use
Absolutely shocking- do not use. Didn’t not respond to emails and had to chase numerous times on phone to be told my order was processing. Eventually was told the offer was way lower than promised due to a scratch on the screen. I asked for photographic proof and never sent-they then told me 2 weeks later there was supposedly another issue with the phone. I threatened to call trading standards and the police as they were refusing to send my phone back or give me any details about the supposed issues- agreed on a price just below the agreed price to finally get some money and end the saga.
DO NOT USE!
12. oktober 2022
Besvarelse fra Recycle pro
Hi,
I am sorry that you feel this way, and its absolutely because of the threats you made. we are a business to serve people but not to get it conflict, we agreed to a price to save you time and our intentions where only to help you. please read below why we revise prices and also please read other reviews here from customers who sent their device in a good condition ( Grade A ).
when we receive an order with good condition ( Grade A ) but we receive a worn condition device ( Grade C ) if it happens we send pictures and videos of scratches or dents to prove its not a condition customer selected. We are always willing to help and make the process quicker and hassle free for customers by negotiating a price where this transaction will be acceptable for both parties and incase we can not find a middle ground we always return customers device free of charge. It can all be avoided if correct condition is selected while placing the order or simply do not accept our accurate quote according to device's condition and we will return your device free of charge.
Best Regards
Shocking service
Shocking service - would advise against. Received half what I was offered originally despite the Apple device being in great condition.
1. november 2022
Besvarelse fra Recycle pro
Hi,
I am sorry that you feel this way, but please take a look at this from our prospective when we receive an order with good condition ( Grade A ) but we receive a worn condition device ( Grade C ) if it happens we send pictures and videos of scratches or dents to prove its not a condition customer selected. We are always willing to help and make the process quicker and hassle free for customers by negotiating a price where this transaction will be acceptable for both parties and incase we can not find a middle ground we always return customers device free of charge. It could all be avoided if correct condition was selected while placing the order or simply just don't accept the revise quote and we will return your device free of charge.
I hope you will understand why we had to revise your quote and hope you will select the correct condition while selling your device.
Best Regards
Legit, but be really patient
So, first of all to anyone who is reading this: these guys are legit and paid the promised amount in full.
Now to the detailed review:
I had a new phone that I used for only 3 months, in excellent condition (no visible damage and I take care of my phone with tempered glass and MILD certified cases). These people offered me the highest amount and I sent the device to them on 14th October 2022. They received the device on 17th October (confirmed by Royal Mail tracking and by their team). They asked me to be patient and I waited. For 10 days. Mailed them again. No response. Mailed them the next day again - no response. I was getting worried at this point. But by the end of that day, I saw that my account was credited with the promised amount.
So, the entire process took half a month (14th Oct - 28th October). Now, why do I think this delay is a bit high?
My partner traded in her phone for Pixel 7 Pro at the Google Store UK. She sent the phone on 17th October, they received it on 18th and her account was credited by the promised amount on 21st October. So, all it took her was 5 days, in total.
Once again, these guys are legit, but just be really patient. If you are not in a hurry to get your money, these guys are great. If you are in a hurry, I suggest some other company. Also, use tons of bubble wrap both on the phone and on the box you put the phone on. The postal cover I used even had bubble wrap inside. This makes sure that your phone isn't scratched or anything during postage.
28. oktober 2022
Besvarelse fra Recycle pro
Thank you for your review. We really much appreciate what you have written about us and it means a lot. we are trying our best to the best we can, we did have extensive amount of orders to process which caused delays that of course turned some customers leaving us bad reviews. we are definitely going to learn from this experience and will make every effort to meet customers expectations.
I would again like to thank you for your review.
Best Regards
Very poor
Very poor! Sent off the phone and had to chase 3 times to ask what was going on! After almost a month they told me that it had a scratch and they would pay £40 instead of the initial £126! I requested the phone back and a week later I am still waiting for it to be delivered! Do not use!
2. november 2022
Besvarelse fra Recycle pro
We sincerely apologise for the inconvenience.
We regret that you had such a bad experience.
The quantity of orders we got all at once caused the delay. Please have a look at the email we just gave you; we're trying to improve and see it as a learning curve. We are hoping for a positive answer.
Thank you.
Won’t be using them again
Really slow at processing my phone. Took them over 3 weeks. Then it was valued at much less because of scratches that were not there when I sent it in. The ended up paying me about £290 less than promised because I couldn’t be bothered having it sent back during the postal strikes. Initiall Emailed them twice and never heard back. Called them and they were polite but still took too long to resolve. Wouldn’t use them again.
10. oktober 2022
Besvarelse fra Recycle pro
We sincerely apologise for the inconvenience!
We sorry to hear that you've had a Bad experience, we understand that you did not like our revise quote, but its not a binding contract we can always return your device for free. we believe in honesty and the original offer was provided in good faith that we will receive a device as mentioned by customer while placing the order we always provide evidence of the condition or device we receive customers device in case it differ from what customer has stated.
Thank you.
Bad news avoid like the plaque
Bad news ! Just avoid them.
They had my phone for over a month before making an offer way below what was indicated initially. After declining and waiting a further 2 weeks they have still not returned my phone.
A complete scam, these guys. Now won’t even take my calls.
2. november 2022
Uopfordret anmeldelse
Besvarelse fra Recycle pro
We sincerely apologise for the inconvenience!
We understand that you did not like our revise quote, but its not a binding contract we can always return your device for free. we believe in honesty and the original offer was provided in good faith that we will receive a device as mentioned by customer while placing the order we always provide evidence of the condition.
We have already returned your devices through Royal Mail, and we have forwarded the E-receipt to you. Please review your email for the device return confirmation.
Thank you.
Paid what they said they was going to
1. november 2022
Besvarelse fra Recycle pro
Thank you so much for your kind words, Graham. We really appreciate taking the time out to share your experience with us. We count ourselves lucky for you customers like you. We look forward to working with you again in the future! :)
Still waiting for 2nd order
1st order was completed well still waiting about my 2nd order a week later
5. oktober 2022
Besvarelse fra Recycle pro
Hi,
I am sorry to have taken so long to finish processing your order. we were extremely busy during when your orders arrived and we worked very hard and tirelessly to finish all the orders as soon as possible.
we are also making some changes in our processes and increasing our numbers of order handlers so that we will not have to request customer to wait longer again.
Best Regards
Terrible Service
I don’t usually write reviews but I feel I have to warn potential customers. The payment for my Apple Watch took over 4 weeks. The team also paid less than half of what was offered for the watch, even though it had a screen protector and case for its entire life, so was in great condition. Very disappointed.
Update in response to your reply: you sent me images of the “cracked screen” but the screen protector was still on the watch - the small scratch was on the screen protector. I replied to tell you this and asked for photos of the actual watch screen, but you didn’t send any update photos to show the screen protector off. Shocking service.
28. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Recycle pro
Hi Ross,
I apologise for the inconvenience.
We sent you images as a proof that your watch has scratches on the screen , hence we had to revise accordingly We are always on our customers side and always return the device without any charges if customer chooses too even in this case, we would have done the same if revised quote was not agreed upon.
I would again like to apologise for your experience.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.