RC Willey - Draper Anmeldelser 365

No pressure - helpful to answer questions and place the order and delivery

So evidently I had a payment not go through and It was not communicated to me that it had failed to go through. It still let me order the item online and gave me a confirmation saying I could pick up my item. I got there to pick it up and was told I could not because my payment did not process. Horrible communication from the company to me giving me false hope and so many hoops to jump through just for an $80 item

The process from the ordering to delivery was as simple and easy as anything that I had ever bought. RC Willey knows how to make things happen easily. The delivery was on time and the driver was very helpful and polite . Thank you for making this first time shopping experience with RC willey The BEST experience possible.

I did an online order for delivery and it was so simple!

I am in So Utah and am a BLVD customer. Now I can say that RC Willey Rocks!

Terrible customer service at the Draper location. LUKE from electronics had a sour attitude and refused to help me with my order. When I was able to find someone else to help me, he got the order completely wrong.

We recently purchased a split king mattress from the Draper store. Our sales person, Christopher Maurer provided exceptional service during the purchase. After the sale and delivery, he provided amazing service again when we needed to exchange half of the split king for another mattress. He even got it done super fast. The delivery men were wonderful as well. They were very careful and respectful of our space, and took the packing materials (trash) with them. Thankyou!

Still waiting for my order to be ready for pick up. Starting to doubt I was actually sold an in-stock item.

Right on time, courteous and quick.

great price's---great sales person that helped

Most of all it was about Mike in flooring (Draper location). He made alll the difference. He went out of his way to help, no matter how many questions I asked. He responded and followed up every time, even helping when it was on his own personal time. I don't think he could have done more, or made this any better. Thank you Mike, I couldn't have done it without your help. The 5 STARS are for you. I appreciate you so much. I must also include my grateful thanks to Pablo, Mariano and -?-. I appreciate their excellent skills very much. I couldn't have asked for more meticulous, efficient and thoughtful men to handle our carpet install, thank you, thank you. DS

Professional and friendly.

I asked an employee to help with choosing an item. He didn't know anything about them, even basic questions. He had to go look this up on his computer. He said that the store puts things on the floor and never tells the employees anything about them. Yet I saw dozens of employees scrolling on their phones that night. That time at work could have been used educating himself about the products in his department.
He told me things that were inaccurate about the item. Then I looked things up online and taught him about the product.

I purchased a couple folding chairs. I struggled to carry them out to my car. Not a single of the dozens of employees just sitting there goofing off on their phones, offered to open the door for me as I left the building. Yet they all pounce on you when you walk in, hoping to get their commission. Take care care of your customers as they leave the store as well, not only when they walk in.

The checkout process is so cumbersome. It takes forever just to make a simple purchase. Needs to be streamlined and updated. I think the company is stuck with how it ran 30 years ago and meds to be evaluated to create a more efficient experience for the customers.

Finally, everything is way overpriced.

The wide selection of furniture and the availability of knowledgeable sales assistance make shopping a pleasant experience. The only difficulty lies in making a choice from the extensive variety.

Always spot on with products and timely delivery

I purchased a machine from RC Willey. The machine had a problem and we got in touch with the salesman and he had a new replacement machine brought out as soon as possible. Very appreciative their response to our issue with our new washer that we only had for a month.

We were treated so well when we made a purchase at RC Willey for a reverse osmosis device. Firstly, I asked if I had rewards that could be applied. Those had expired but our sales person got that reversed so we could use them. Thank you so much! Also, RC Willey was offering a 3 piece slow cooker set for $20 with a purchase. That was a bargain & we took advantage of the offer. Five stars to RC Willey. They have our business into the future.

One call, issue solved...

They were more interested in getting in and getting out then they were to take all the tape off of the inside the tape off the outside and clean the fridge up a little bit so that it was nice for us. We had to go in and spend time cleaning all that stuff off because they didn’t do their job. We were very disappointed that they were in such a big rush. We had even taken the fridge out and put it close to the door so that it was easier for them, and there was no word of thank you for doing that. No politeness was shown very disappointed in the whole thing .

I ordered a dryer online. It was easy to shop on rcwilley.com select the product I wanted. Checkout took a couple of tries because the method of payment would not load on the checkout page, but once the payment choices appeared finalizing my purchase was easy. I set the delivery date and was very happy when my new appliance arrived. RC Willey sent an email with a tracking app that let me know the time of the delivery. The driver was great, he delivered the appliance and took away the old broken dryer. The whole experience was easy and I will buy online again.

Everything from the initial sale to delivery was handled expertly!