Raw Powders Anmeldelser 

having an absolute nightmare with them lately and them not understanding the difference between the € value vs £ value for customs. been hit twice now with fees that i shouldnt have had. add on top that i was charged twice for an order, and instead of refunding it, they charged me a third time 😥 i have ordered from them for a long time, and always rated their products, but something is going wrong with their processes and it's not good

Bad customer service and bad shipping. Ive been waiting for my melatonin order for a month now and when i sent them and enail they said they would reship it and snd they did but that order also got lost. And then they asked me if they should reship it agaain and they ignored me and stopped responding to my mails. What an shit company this is

I have recently bought melatonin powder from Raw Powders ( order nr . 219868). The parcel arrived fairly quickly but the problems started when I requested a certificate of purity and origin issued by an independent laboratory, in order to be sure that the product that I bought is legitimate. First, I had to fill in a form to commit not to disclose this information to a third party, which is already weird, but ok I did it. Then, I was asked to provide the batch number and expiry date of the product, which I also did and even sent the picture. And since then total silence. No certificate received. This makes me think that the product that I bought is not genuine. Lack of transparency does not inspire trust. As a client I have the right to know what I'm buying, plus there is also a health risk involved. Therefore, I will never buy again from Raw Powders and don't recommend this company.

Placed an order #213609 on the 23rd January 2026.
Since then, no further feedback. I have written to them numerous times and even tried their preferred contact option which is Facebook Messenger. When I look at my order it shows processing, processed, cancelled, processing, processed and so on. I get the feeling that if a website does not have a contact phone number, then you should stay clear. It seems that writing a negative review is the only way to get feedback, however their feedback always requests you to email them again, which I do not hold out much hope for. Luckily this was only a trial order and thank goodness I did not place my main order with them or close my account with my current supplier.

Order not received – customer support ignores repeated follow-ups

I placed a large order (Order #196047, several hundred euros) with Raw Powders in July 2025.
The parcel was stuck in transit for weeks and was eventually returned to the seller.

On August 5th, customer support (Laura) informed me that the order had been returned and asked whether I preferred a refund or a reshipment. I immediately confirmed that I wanted the order resent with the corrected address.

Since then, I have followed up three more times (including on August 15th and afterwards) asking if any further information was needed or what the status was. Unfortunately, I never received any reply – the order was never resent, and I also did not get a refund.

Bottom line: I paid, but received neither my goods nor my money back, and the customer service simply ignores me.
This is completely unacceptable for a serious online shop.

Customer Service are completely ignoring me and have sent me an email saying my issue has been resolved. It is not resolved! I placed an order two weeks ago and didn't receive an email confirmation. Instead I received an email stating that I still had products in my basket and so I went back in and completed what I thought was the original order. Then I received the confirmation emailed. The next day I checked my bank to see that the same order has been placed twice. I emailed straight away. The following day I received a second order confirmation. I have emailed several times about this with emails bank info attached. I have received no communication since- except to say that the issue has been resolved. I am disgusted at this stage. Up to this point I had been a regular customer with no issues. Very disappointed with the zero customer service received from Laura. Is this a scam?

Ich habe am 14.07.2025 eine Bestellung (Ordernummer: #195876) bei Raw Powders aufgegeben, aber keine Bestellbestätigung erhalten. Da ich von einem technischen Fehler ausging, habe ich einige Tage später erneut bestellt. Direkt nach der zweiten Bestellung habe ich Raw Powders informiert, dass ich die erste Bestellung nicht möchte und um Rückerstattung gebeten.

Trotzdem wurde die erste Bestellung später verschickt. Ich habe die Annahme des Pakets verweigert – laut Sendungsverfolgung ist es längst zurück beim Händler. Bis heute habe ich kein Geld zurückerhalten.

Besonders ärgerlich: Auf meine Antworten in bestehenden Support-Tickets erhalte ich keine Rückmeldung mehr, obwohl mir zwischenzeitlich sogar mitgeteilt wurde, dass der Fall „gelöst“ sei. Für mich ist das keine vertrauenswürdige Geschäftspraxis.

Ich fordere weiterhin die vollständige Rückerstattung und rate aktuell von einer Bestellung bei Raw Powders ab.

I have ordered from raw powders before and paid for the express shipping (rather expensive by the way). It arrived pretty quick and I was satisfied with the product. However, I placed a larger order on the 16th of February (19 days ago) using the free shipping my order qualified for, and my order had been ‘processed’ since then. I have contacted support twice with no reply. (UK delivery) I shouldn’t have to pay £16 to receive my order faster than 3+ weeks (still not shipped) 2 stars rather than 1 as my first order was satisfactory.

Bad customer service.
The parcel has not been delivered for 5 working days and no one can answer what is wrong?
Prices have also increased significantly, probably need to look for another store...

Fantastic user experience I had an issue with DPD delivering my product to the wrong address and forging my signature,I sent Rawpowders an email and they resolved the issue immediately,very impressed with this company both products and service are outstanding.Well done I will order again.Thank you

Deras ashwagandha pulver smakar inte som det borde göra, utan som om det skulle vara farinsocker och det klumpar sig ovanligt mycket i vatten, vilket ashwagandha inte brukar göra vilket får mig att tro att det antingen är utblandat eller innehåller något annat.

I tried to review their CBD tablets, but was unable to. The website states that "review must be between 0 and 0 characters long"!

I contacted Rawpowder's support about the issue, but they discarded my email as spam!

This makes me wonder if their reviews are fake.

Levering ging goed (besteld in Engeland en geleverd via Polen volgens mij) Echter geen of nauwelijks effect bij 1500mg op nuchtere maag. Ik gebruik verder geen drugs of alcohol en dit was de eerste keer dat ik Phenibut FAA gebruik. Ik weet niet of het toevallig een slechte Batch was 08042024 Exp 04/2026 maar voor dit geld mag ik toch wel kwaliteit verwachten order ID 161052 Geweldig afgehandeld door leverancier, betaling wordt geretourneerd.top

Very satisfied with the service and also the products if course! These guys know their business and shipment to my country (SWE) went well smooth 5/5 overall shopping experience:)

Bestelle seit mehr als einem Jahr nun bei Rawpowders und bin sehr zufrieden. Sei es der rasche reagierende Kundenservice, die schnelle Lieferung oder die top Qualität. Bin begeistert von den Produkten (hauptsächlich L-Dopa/ Phenibut) und wie sie Verpackt sind. Zusammenfassung: Werde auch weiterhin dort bestellen solange die oben genannten Punkte so bleiben.

Gjorde ett test genom att blanda ( 3 msk varmt vatten, 1 gram Lions Mane pulver och 10 droppar jod) av:
Rawpowders Lion's Mane pulver och det visade sig att blandningen blev blå, (den ska vara brun om produkten är av god kvalitet.
Den här produkten innehåller mest stärkelse och är därav ej en
högkvalitativ produkt. Kommer ej ge någon märkbar effekt, tyvärr.
Om du vill köpa denna omtalade svamp så välj någon av de dyrare alternativen på marknaden.
Rekommenderas ej!

This shop is great. Deliveries are fast and well-packaged, and the quality of items is excellent. On top of that, it's often possible to get good deals on selected items. Recommend.

Great products at a good price, all delivered very quickly.

Always happy with their products. Speedy UK delivery and overall customer service.
Products are well packaged. Directions are clear on how to use the supplement ordered.
I will always be going back to them

Cheers guys!