Called at around 7pm needing my car recovered approximately 4.2 miles, with no motorway travel involved. I was quoted £250 and told I wouldn’t find anyone cheaper at that time of night. I decline... Se mere
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Se, hvad kunderne siger
Absolute life savers. 0 complaints and amazing help. I got Steve for my driver and he's an absolute star. Will definitely use these again and recommend them. Thank u for help
Virksomheden har svaret
I was left stranded by the RAC at the Grand Prix at Silverstone. After their lack of response for 6 hours, saying on their portal, they were finding a patrol and now midnight I gave up on the RAC. I... Se mere
Virksomheden har svaret
After waiting over 4 hours for the AA to do nothing and my phone about to die (literally on 6%) I called and explained what was going on. I was dealt with very quickly and was reassured that someone w... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Rapid Road Help, we are a trusted provider of Roadside Assistance services across the UK. Although we’ve just recently established our online presence, our team brings years of experience in the car recovery industry, ensuring that every customer receives quick, reliable, and professional assistance when they need it most. We understand how stressful it can be to experience a breakdown or vehicle issue, which is why we are committed to providing fast, effective solutions with a response time of under 30 minutes. Whether you’ve run out of fuel, need a jumpstart, or require a tow to a nearby garage, we’re here to help—24/7, no matter the situation. Our services include: Car Recovery & Towing: Fast and reliable recovery for your vehicle, whether it’s broken down or involved in an accident. Fuel Drop-Off: If you’ve run out of fuel, we’ll bring the fuel to you, so you can get back on the road without delay. Jumpstart Services: We’ll get your car started again if the battery’s dead, so you’re never left stranded. Although we are a newly online-focused company, Rapid Road Help has been delivering exceptional service in the car recovery industry for years. We have built a reputation for our trustworthy, dependable, and professional approach to every job we take on. We aim to build a solid, long-lasting relationship with our customers, ensuring they always know who to call in an emergency. With Rapid Road Help, you can be confident that you're in good hands.
Kontaktoplysninger
Storbritannien
- rapidroadhelp.uk
4,1
God
52 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 42 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Scammers trying to pretend they are a…
Scammers trying to pretend they are a legitimate company. avoid avoid avoid!
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Rapid Road Help
Hi, we take feedback like this very seriously, however we have no record of your name or any job matching this experience.
We are a legitimate business providing roadside assistance across the UK, and our many genuine customer reviews reflect the level of service we deliver every day.
If you believe this review has been left in error, please contact us directly so we can investigate and resolve any concerns.
Excellent service
Answered phone immediately, and guided me through the details. Was able to arrange recovery with wait of around 30 minutes - a nearby company quoted a 4 hour wait. Recovery driver was polite and took good care of the vehicle.
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Rapid Road Help
Thank you so much for your kind words and for taking the time to leave us this review. We’re really pleased to hear that you were happy with our fast response and the service provided by our driver. Your support truly means a lot to us, and we’re always here whenever you need us. 🙏🚗
Great service!
So friendly! Arrived very quickly and great pricing. Touch wood I don’t break down again… but if I do will defo use them again! Thank you!
17. januar 2026
Uopfordret anmeldelse
Besvarelse fra Rapid Road Help
Thank you so much for your lovely review! We’re really happy to hear you were pleased with our quick response, friendly service, and fair pricing. Hopefully you won’t need us again anytime soon 🤞—but if you do, we’ll always be here for you. Thank you for choosing us! 🙏🚗
How have they got positive reviews
How have they got positive reviews. I paid a £440.00 deposit waited 4hr and was told that the first van had broken down and then the 2nd van they set to a located that was 2hrs away from where i was.By this time it was 10pm and i had my daughter with me. Which meant i have to call for a lift and leave the car abandond over night to sort out in the morning. And now the phone number does not work. It just rings busy the whole time. Total scam. Please please avoid at all costs.
13. januar 2026
Uopfordret anmeldelse
Fantastic service 5*
Immediately answered the phone, booked me in with someone who was only 15 minutes away. The chap who turned up solved my issue in a very professional manner.
I was highly impressed with the service.
Breakdowns can be stressful but the service and professionalism made me feel at ease.
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Rapid Road Help
Thank you so much for your amazing 5⭐ review! We really appreciate you taking the time to share your experience. We’re glad we could respond quickly and get someone to you within 15 minutes. It’s great to hear that our driver handled everything professionally and helped put you at ease during a stressful situation. Your support means a lot to us, and we’re always here whenever you need us. 🙏🚗
Following an accident that left myself…
Following an accident that left myself and my mother very shaken we were in need of emergency recovery. The recovery company were fabulous they responded quickly and kept us updated. Recovery was within estimated time. We were recovered home with a great driver. If you need recovery I would highly recommend.
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Rapid Road Help
Thank you so much for taking the time to leave this review. We’re really sorry to hear about the accident and understand how shaken you and your mother must have felt at the time.
We’re glad we could respond quickly, keep you informed, and get you home safely. Our drivers always aim to be calm, supportive, and professional in stressful situations, so it’s great to hear this came across.
Thank you again for recommending us — it truly means a lot to the whole Rapid Road Help team. Stay safe and we’re always here if you ever need us again.
Really quick and friendly recovery…
Really quick and friendly recovery team, reassured us the whole time. Only waited 15 minutes for recovery. On the expensive side but wasn’t completely unreasonable.
7. december 2025
Uopfordret anmeldelse
Besvarelse fra Rapid Road Help
Thanks a lot for the review, really appreciate it. Glad we could get to you quickly and that the team kept you reassured throughout — that’s exactly what we aim for, especially in stressful situations.
We understand emergency recovery isn’t cheap, but we always try to keep prices fair for the speed and service provided. Thanks again for choosing us and for the honest feedback — it means a lot.
Fantastic experience
Fantastic experience. Answered the phone quickly, efficient and helpful on the phone and got someone out to me within 20 minutes. Would highly recommend to anyone
2. december 2025
Uopfordret anmeldelse
Besvarelse fra Rapid Road Help
Thank you so much for the kind words, really appreciate it. Glad we could answer quickly, get everything sorted on the phone, and have someone with you within 20 minutes. Thanks for recommending us — it means a lot to the whole team
Extremely quick and friendly team
Extremely quick and friendly team. Came through despite it being late and cold on a Sunday night
23. november 2025
Uopfordret anmeldelse
Besvarelse fra Rapid Road Help
Thank you for the review, really appreciate it. We’re glad the team could get to you quickly and help out, especially on a late and cold Sunday night. Thanks for trusting us — it means a lot
Absolutely brilliant service
Absolutely brilliant service, was out to me in 25mins, very fast service after being stuck on the motorway for 4 hours with my motorbike after breaking down, helped me when none of these big companies like as, rac and green flag wouldn't, would highly recommend these to anyone with a car or motorbike that needs recovered brilliant all round and very nice guy that helped and a nice conversation on the way back.
19. november 2025
Uopfordret anmeldelse
Besvarelse fra Rapid Road Help
Thank you so much for the kind words, really appreciate you taking the time to leave this. Being stuck on the motorway for that long is never easy, so we’re glad we could get to you quickly and get you and your bike home safely when others couldn’t.
It means a lot to hear you were happy with the service and the driver — we’ll be sure to pass that on. Thanks again for the recommendation and for choosing us.
After waiting over 4 hours for the AA…
After waiting over 4 hours for the AA to do nothing and my phone about to die (literally on 6%) I called and explained what was going on. I was dealt with very quickly and was reassured that someone would be with me within the hour. It literally took 10 minutes for my tyre to be changed and the mechanic was super friendly and definitely made me feel a lot less panicked than I had felt all evening. Thank you, for saving the day!
19. november 2025
Uopfordret anmeldelse
Besvarelse fra Rapid Road Help
Thank you so much for sharing this, we really appreciate it. Being left waiting that long, especially with your phone about to die, is incredibly stressful, so we’re glad we could step in quickly and put your mind at ease.
Great to hear the tyre was changed so fast and that the mechanic helped you feel calmer — that’s exactly what we aim for in situations like that. Thanks again for trusting us and for the kind words.
I’m very disappointed with the…
I’m very disappointed with the tyre-changing service I received. The staff were unprofessional, the work was poorly done. My tyre wasn’t fitted correctly, and I had to return to a different garage because it was still losing air—something that should have been checked before handing the car back. The garage said this was because it hadn’t been cleaned or sealed properly when changing, something simple that could have saved me a lot of money. On top of that, the communication was terrible, and I was charged more than originally quoted. I paid more than £300 for them to come out & change my tyre, for then to fit the wrong size to start with. Then I had to follow them with the wrong tyre on for them to fit the correct one.
3 weeks later I’m back at a garage to get yet ANOTHER tyre because they hadn’t fit it correctly.
Overall, this was a frustrating and unreliable experience, and I would not recommend this service to anyone.
22. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Rapid Road Help
We’re sorry to hear you feel this way and appreciate you taking the time to share your experience. We take feedback like this seriously.
To clarify, the tyre was changed and fitted on the day of the call-out, and the vehicle left us in a safe and drivable condition. A tyre losing air three weeks later is unfortunately something that can happen due to a number of factors outside of our control, such as road damage, valve issues, or debris picked up after the job was completed.
Regarding the size, once the correct tyre was identified, this was rectified immediately to ensure the vehicle was safe to drive. We understand how frustrating breakdown situations can be and always aim to communicate clearly and resolve issues as quickly as possible.
If you’d like to discuss this further, we’re more than happy to review the job details directly and look into the matter properly. Please feel free to contact us so we can assist.
My car stopped working
My car stopped working, by traffic lights, late on a Friday night. Rapid road help arrived in 30mins.
The guy on the phone was very reassuring and checked that my son and I (women) would be ok waiting during that time and that I felt safe.
The guy who arrived was lovely. He worked quickly, let us know what he was doing and how best to load the car. He delivered the car to the place we requested and gave his opinion on what the fault might be. He was kind, patient and reassuring.
I was really impressed with the service they offered. Amy
7. november 2025
Uopfordret anmeldelse
Besvarelse fra Rapid Road Help
Hi Amy,
Thank you so much for your lovely review. We’re really glad we could get to you quickly and make sure you and your son felt safe while waiting. Our team always aims to be reassuring and clear in every situation, especially late at night.
Really appreciate your kind words about our driver too — we’ll make sure he hears this! If you ever need us again, we’re always here to help.
Take care and thanks again for choosing Rapid Road Help. 🚗💙
Would use again
Left work a bit later than normal, noticed a completely flat tyre, wouldn’t keep any air in and all the garages had closed, was worried how I was gonna get home and if it was going to bankrupt me but they got over to me in about an hour and despite me having low profile pain in the backside tyres, had me driving away in another hour.
First guy on the phone was very nice and reassuring and explained everything clearly, he told me the total (because it was a straightforward tyre replacement), I paid a deposit to him by card over the phone and then got a message from the mechanic with an ETA, mechanic was also very friendly and reassuring and once the job was done I paid the remainder to the mechanic via bank transfer. Replaced with a new tyre not part worn and was given advice on carrying a spare etc.
Ideally you’re never caught short but if I am again I would use these guys in a heartbeat, didn’t cost the earth, felt safe being a woman by myself, and they did a good job 👍🏽
7. august 2025
Uopfordret anmeldelse
Besvarelse fra Rapid Road Help
We’re glad we could get you back on the road quickly and safely. It means a lot to know you felt reassured throughout, and we’ll make sure to pass your kind words on to the team. If you ever need us again, we’ll be here to help! 🚗👍
Fantastic service and very prompt
Fantastic service and very prompt, helpful and friendly.
30. juli 2025
Uopfordret anmeldelse
Besvarelse fra Rapid Road Help
Thank you for your kind words! We’re glad we could provide a prompt and helpful service, and it’s great to hear you found our team friendly. We’ll be here anytime you need us! 🚗👍
Saved our bacon!!
We had an urgent breakdown on a busy road and rapid road help answered very quickly, when no local company picked up or had the availability to help. We were seriously let down by LV recovery and desperately needed help asap.
In under two hours the driver was with us and had us safe and home.
This company saved our bacon and helped ensure the car was collected ASAP and avoided being impounded.
It was super easy to get in touch, kept up to date and had help over WhatsApp and honestly were absolutely fantastic.
Incredibly well priced, just over half of what the main local company quoted us and there within 90 minutes from confirming the job.
As much as I hope we don’t have to use a recovery service again, we will absolutely be back should the need arise!
19. juli 2025
Uopfordret anmeldelse
Besvarelse fra Rapid Road Help
Thank you so much for your amazing feedback! We’re really pleased we could be there for you quickly and take the stress out of a difficult situation. It’s always our priority to make sure our customers feel safe, supported, and kept up to date every step of the way. We truly appreciate your kind words and recommendation – hopefully you won’t need us again anytime soon, but if you ever do, we’ll be ready to help. 🚗🙌
"Deposit" just goes to their advertising costs, not the mechanic
What the title says pretty much, they'll claim a deposit that's two or three times the cost of the service (which you then have to pay the mechanic for anyway) and they just keep that and when challenged say it goes to their advertising costs. Really they are just sending jobs to WhatsApp groups with mechanics in and those pick up the job. Also trading under several different names according to one of the mechanics I talked to.
Not using real details because I don't want further harassment from them.
19. juli 2025
Uopfordret anmeldelse
Besvarelse fra Rapid Road Help
Thank you for your feedback. To clarify, the deposit we take is usually around half of the quoted price. This confirms the job and allows a driver to be dispatched safely, as unfortunately we sometimes receive prank calls or cancellations after drivers have already set off. The deposit helps cover the driver’s time and fuel, so they are not left out of pocket, and also contributes towards admin and advertising costs to keep our service running smoothly.
We work with a professional network of recovery drivers and mechanics, and we provide real-time updates via WhatsApp and other systems so customers always know their driver’s ETA and details. The remaining balance is paid directly to the mechanic once the job is completed.
We aim to be completely transparent with pricing and communication, and we’re sorry if this wasn’t fully clear at the time.
We would like to also clarify that we only trade under a single business name. We are not operating under multiple names, and we’re unsure where this information has come from. Our focus is always on providing a transparent and professional service to our customers.
Please dont talk rubbish to me at all
Pleas dont talk rubbish to me at all. You thieves
I have taken this to small claims court
That same number I phoned on the 23rd, I have all the proofs etc
23. juni 2025
Uopfordret anmeldelse
Great service
Great service. Answered the phone promptly (unlike other companies) were friendly and efficient. Breakdown were on site within 45 minutes and provided an excellent and considered service. Thank you!
3. juli 2025
Uopfordret anmeldelse
Besvarelse fra Rapid Road Help
Thank you for your kind words! We’re glad we could get to you quickly and provide the service you needed. It means a lot to hear you found our team friendly, efficient, and reliable. We’ll be here anytime you need us again. 🚗👍
Besvarelse fra Rapid Road Help
Thanks so much for your feedback! We’re glad we could help quickly and make the experience a positive one. 🚗🙌
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