Rachelscupcustoms Myshopify Anmeldelser 169

Rach did an amazing job with my cups and are truly beautiful.

No one deserves the hate and bad comments that she is getting. The poor girl is trying to make a living and people are just trying to destroy her.

There is room for everyone in the snowglobe community, no need for the hate.

99% of her decals are copy right and needs to be taken to trading standards

I would score 0 but unfortunately can only do 1 star! I ordered from holy cow customs (Rachel) my cup arrived not as described nor as it should look. The glitter doesn’t move and is stuck at the bottom and top of the cup with a huge gap in the middle.. can’t contact her due to being blocked and her mod was just as bad with her hostile attitude. So I’ve been spoken to like crap and left with an item fit for the bin

She constantly being rude on her live cats are all over the work surfaces where she makes cups the cups are poor quality glitter is clumpy avoid holly cow customs

Beware of this scammer…
All the money she gets goes on: takeaways.. gambling and buying crap..

I find it very concerning that there is no disclosure anywhere on the website or during the ordering process that these cups are made and packaged in a household that contains cats. This is important information for customers with allergies or sensitivities, and without transparency, people cannot make an informed decision before purchasing.

In addition to this, the way customer concerns are handled is troubling. I have personally witnessed customers being spoken to in a belittling and dismissive manner when raising genuine questions or issues. Concerns are often minimised, deflected, or reframed in a way that makes the customer feel at fault for raising them in the first place.

Rather than addressing feedback professionally, responses can feel rude and invalidating, which discourages customers from speaking up. This combination of poor transparency and unprofessional customer interaction has significantly reduced my trust in this business.

Ordered a cup she claimed i was a scammer and refused my order. Took my £17! Shes a scammer i have reported through bank for fraud get her taken down!.

Rachel doesn’t like to argue with “kids” but will bully that “kid” on a live infront of a few hundred people watching, laughing and mocking the girl for making a review video on how cheap and badly crafted Rachel’s cups are. Not to mention Rachel also neglects her animals— unfixed cats roaming around and jumping on her workbench (where the cups go btw)… & refuses to take a d*ing hamster with a tumour to the vet until her viewers start to get extremely upset. Do not buy from her.

bought a cup, for my daughter thinking she would have a great time being able to watch it be made and she can pick which colours, well how wrong was I! she is rude we was muted and the cats was all over the work space and the cup!! Disgusting. tried to tell her to cancel the cup but was muted by a mod. Not only was the cats alll over the cup but she was wiping her nose with her hand and then touching the cup!
luckily I took screenshots as she has a no returns policy! I email her numerous times no reply, I went in her live to ask and she blocked me. I ended up having to do a charge back through my bank, she then emailed me to say she was going to despute it because I hadn't made contact! I sent over the screen shots of the cup being made and I won the dispute.

she treats people like rubbish and the way she speaks about/to people is unbelievable!

please for the love of god DO NOT ORDER from her! she has changed her name so many times due to bad reviews.

Beautiful cup so pleased with it, fast delivery and packaged very securely. Will definitely be back for more!

Where is my money? I ordered 2 cups four weeks ago and was told I would get a refund the same day but after nine days still no refund. I emailed with a reminder about my refund and told my order cannot be found and now ignores all further emails. The cups are made live on TikTok so I tried there but I've been blocked for asking about my refund. I have now started a complaint with Shopify as this is unsatisfactory as a business.

Wish you had a no star option. This woman sent my cup out and did not resin the bottom so it leaked. When I emailed her she was so rude . Please avoid at all costs.

Ordered 3 cups only 1 was any good. Other 2 were snow globes and was leaking in the packaging couldnt take out of box. Ask by email 3 times for a refund. Asked again on tiktok live to be told to stop scamming her. Ended up getting money back from bank after sending them all details. 3 months later she emails me saying she was going to dispute the refund as I hadn't messaged her first. Will not be supporting her ever again!!!

Where do I even begin? Ordering from this creator was like signing up for a mystery adventure — except the mystery is “Will I ever get my order?” and the adventure is “Why am I being publicly mocked by the seller for asking a normal question?”

My glitter cup was apparently on a gap year because it certainly wasn't in any rush to arrive. And heaven forbid you ask for an update — your message will be ignored faster than the concept of customer service on her TikTok live.

And speaking of those lives… honestly iconic in the worst way. Imagine a creator who:

openly laughs at customers,

calls them liars for not receiving items,

and treats genuine order enquiries like personal attacks.

It’s like watching a customer-service horror film, except she’s both the villain and the comic relief.

When my cup finally arrived (after what felt like several geological eras), it was genuinely impressive how bad it was. The glitter doesn’t move. At all. It just sits at the bottom like, “Nah, I’m good.”
This is a “glitter cup” in the same way a brick is a “feather.”

And then we have the activities on her page — raffles, giveaways, whatever else is happening — all of it giving the same energy as someone whispering “trust me” while holding a paper bag with unknown contents. Zero transparency. Maximum eyebrow-raise.

Emails? Ignored.
Concerns? Dismissed.
Customers? Mocked.
Accountability? Not even visiting on weekends.

This isn’t just bad service — it’s practically performance art at this point. A chaotic, ego-fuelled, customer-repelling masterpiece.

Honestly, save your money. Save your patience. Save your sanity.
There are hobby crafters with glue guns and zero experience who could deliver better quality and ten times the respect.

Avoid like your life depends on it — because your blood pressure might

Ordered 2 cups only recieved 1 in the box , sent many emails to be ignored , asked on her live to be called a liar and told im ruining her business how disgusting , she wonders why she gets hate all through her own ignorance I supported this women many many times never ever ever again do not buy anything off her !

Not good, I ordered a snow globe and all the glitter is stuck inside and separated, the box smelt like cat wee and the cup was not what I expected won’t be ordering again it wasn’t nice smelling cat wee made me sick it all went in the bin.

If you ate looking to buy custom cups o would advise you to go elsewhere.
This person claiming to have a business it's a joke..
The way she speaks to people is disgusting but it will happily take the money and the block you.
Her personal hygiene is very questionable wiping sweat from her face then touching the cups that are being made.
Her cats wander all over the desk these items are made on.
The cats have worms hanging from the backsides and she knows it..
She also eats food in the same place if environmental health went in to her house they would have a field day.
She doesn't respond to "Customers" because she is too busy flirting /stalking other females.
She had no clue about GDPR and often leaks people details on live streams.
Absolutely vile on one of her lives you can actually hear her scratching whatever it was then the waistband of the shorts pinging back did she go wash her hands .... NO she didn't.
She really needs reported and removed from social media..
Save your money and go elsewhere

Received my Halloween boo box - was full of Halloween goodies and surprises - perfect for Halloween for any child - thank you very much Rachel - a lot of thought gone into these.

ordering a tote bag,to then see her cat sat on ironing board next to a bag Rachel was in process of making for another customer and one was also sat on the desk opposite,her cats are always roaming round her work space she feeds them her dinner off her plate at the work space,sorry it’s just disgusting knowing she also makes cups and has 4 cats all over the working area and also playing with packing peanuts that she uses for customers items,put me right off.

She is so lovely and funny, She did my cup on live but didn’t say my name, she was very respectful of that and I will be ordering more cups. Amazing mods and an awesome woman!🤗