Raceways Motorcycles Anmeldelser 21

Excellent service and a very professional team. Any concerns I had were dealt with promptly, efficiently, and with genuine care for customer satisfaction.

Communication was clear throughout, and the matter was resolved quickly and fairly. It is refreshing to deal with a business that values its customers and takes pride in providing a high standard of service.

A trustworthy dealership with a professional approach. Highly recommended.

Great place to buy your bike , bought my first bike with Shab, he took care of everything to do with the bike assured me of every aspect and bike arrived in perfect condition as described highly recommend to anyone looking to buy a bike

I am from the local area and grew up here. I first started going to this shop when my father had a moped (when I was young) and I would meet/speak to the staff and have a look at all the bikes for sale which I thought was very cool. They would let me in their workshop to have a look around which as a young lad I couldn’t have been happier. Over the years I have got to know them decently well having now been making my own purchases there. I would like to thank the staff for being kind to me over the years and for being very knowledgeable in their industry. Thank you!

Did a CBT here several years ago and never reviewed it at the time. I still have nightmares about the whole experience. Trainer Frazer was rude and abrupt and actively shouted at swore at me. I told him I wanted to learn as a mode of transport only and he spent most of the time with the other student on the geared bike who was clearly more into bikes as a passion rather than transport. Because so much time was spent on the other student, the course took two days which meant I had to pay extra. He reluctantly signed the paper work so I got my CBT but I have never been on a bike since due to the absolute trauma it caused.

Professional service and well kept bikes. Booked multiple times with them. Thanks Shab and the team.

Document everything because they will steal your money. Non roadworthy rental bikes.
Currently stuck in a dispute with them because I trusted them. Dont fall for Shab's nice guy act

Edit:
I raised a dispute with my credit company and raised this with citizens advice and they returned my money as per their section 73 of credit agreement and in line with consumer rights act of 2015. If i had the time, money and energy I would take you to court which is why I waited until now before going public with this. You are a criminal and a liar and should be reprimanded. I will not let you get away with this.

The story:
This was the third time i rented a bike from them. In the past the gears got stuck and left me stranded for an hour but i thought maybe its because im learning.
This time, i picked the bike at Monday 4:30 with half a tank, rode all the way to camden, turned the bike off to go into tesco, when i came back the bike wouldnt turn on. This was around 5:45.
Not sure how you have a mechanic shop and claim that i killed the battery while i was riding it.
So i called them that night but no answer because the shop was closed (fai enough). I managed to park the bike at one of my friends' over night so it doesnt get stolen.

Next day i called them trying to resolve this and they told me to call RAC and that of course if anything is wrong with the bike theyll refund me. I asked them to email me this, they ignored my emails.
RAC scheduled for Wednesday 10AM and they jump started the bike. I called and told them that Id like to bring the bike back after work and they said no problem but we will close the shop so you're gonna have to leave it outside and hand the rented helmet to the shop next door. I asked if they could email me that just so we can have this agreed. They ignored my calls and emails all day. At 4pm Shab answered and says no we won't email you and everything is at your own risk not sure what you want from us. When they saw that Im asking for documents and Im trying to do this the right way their nice guy act dropped.
So instead, i rode the bike back to my place to park it safely and refueled the tank.
On thursday (day when my rental was due to end) i took a half day off to ride it back and rid myself of this hassle but the bike wouldnt turn on. I called them and i called RAC. They told me that they wont tow the bike unless it cannot be fixed on the spot. They came, examined and towed the bike back.
After a week of radio silence i ask for a refund and they say that the bike is working perfectly and that i had flattened the battery.

I rented a bike with the expectation that its road worthy and that I dont have to spend a week trying to turn it on and return it to you. You wasted an entire week and youre just a bad person with the way you treated me and i genuinely wish that you get what you deserve.

Firstly this company have been brilliant helping me with advice.purchased a used honda even arranged a lift to there premises for veiwing,very clean professional company 100% genuine.this review is for raceways at poulton le fylde near blackpool .

I rented a Honda NC750x motorbike in the first days of July 2023. The motorbike was in good condition and with little km done. Maximum seriousness and availability of the owner whom I also thank him for his help with a problem on the motorbike owned by a friend.

My feedback about this business is that you don’t always get value for money. Last visit on the 25 January 2023 not only was my cousin overcharged but they damaged a part on his agusta f4 motorbike. They charged him $300 to change a fork seal and labour! So over priced. When he spoke to the female employee at the front desk today about it she was dismissive and abrupt. Instead of trying to investigate and resolve the issue she was very defensive. He will never go back to this business.

Bought some RST evo4 leather trousers ,really pleased with them ,the lady who served me was really helpfull,great place.

Brilliant service at Raceways Motorcycles in Stevenage fitting a new set of Michelin Pilot Road 6’s which didn’t give a single moments worry on the way back despite being brand new and taking cold, wet, muddy country roads all the way home.

Cracking tyres and great service!

Thanks Steve and Caz! 👍👍

Next time I'lI shop elsewhere. I bought an AJS 71 Desert scrambler from Raceways Motorcycles. Within six months much of the paint had fallen off of the chain guard and other bolts and clips had gone rusty.
Steve the mechanic is charming and a good mechanic. His Wife the sales person was charming and helpful until she had got my money.

Substandard training. Bad facilities. Appalling customer service. Worst of all shocking organisation ability.

Picked up my XJ6N today so pleased with it, not my original choice initially but was meant to be. Fully MOTd and serviced only ordered it a week ago so superb service from the Team at Raceways. Brilliant service and great value :) brew machine was good to.

Bike is brand new less than a month old.

Over several days told rubbish in petrol tank. Then told he had no time to look at it. Then told it was a valve issue.

Edited* Shab emailed me complaining about poor reviews. I changed it in the hope he'd actually do the work. He hasn't and now is trying to charge me storage on a bike he's not actually done any work on and which is under warranty. Avoid like the plague.

Had a XV1700 delivered to my house in Surrey,
From first phone call to delivery EXCELLENT bike was better than Keith described it to me.
Would honestly not hesitate to recommend them. Raceways Fleetwood.

Please bare in mind I sent this email to ksr-group explaining my experience with this company and really didn't want to write all this out again.

First off.. thanks for such a good looking bike.

Just wanted to say I'm in love with my ksr tw however I just wanted to bring to your attention the after care of your suppliers.

Just wanted to say 'raceway motorcycles, London, SE16 2LW' was absolutely fantastic at getting me to buy this bike promising this and that and if things go wrong they'll sort it or what ever.

Baring in mind I'm a car mechanic of 8 years. I asked them on advise on what to do during 'engine run in' and basically told me it's a waste of money to do oil changes during the run in process. I recommended using thinner oil aswel because it was the middle of winter and I won't be able to hit optimum operating temperature whilst riding as I'll be doing many short runs but they threw that out the window.

Panels wasn't fitted on properly and when I came back they put the blame on me. Please note I came back the day after and only done 7 miles without dropping! They charged me so I done it myself.

3 days after my first service I came back because my chain was still way to loose(had roughly 6cm of play).. Yeup you guessed it, they blamed me and said the chain stretched. Yes I understand it stretches but not by that much especially after a first service so I beg to differ whether or not they actually done it. Anyway a 1min job turnt into 3 hours as they 'had to take my bike in' and they charged me £10! Every garage I go to now they do it for free on the spot!

A little of topic here but it would have been nice to get a little more the £10 off after buying this bike for £2500 and spending about £400 on accessories.
Btw he sold be an old jacket which was missing the back guard.. no wonder why he was so adamant this looks good on me even though it's a size to big..

Ok enough rambling, now to the main issue.
Before I get started, please bare in mind I used to change my oil, oil filer, spark plug and clean air filter every 500miles. I made sure I done everything I could to look after my baby.

After 3000miles on the bike I noticed excessive smoke was coming out of my bike and I had to top up my oil often so I took it back to the dealership. They straight away said they are 100% there is nothing wrong with the bike, probably just dirty oil. I told him about my oil changes but was very adamant the bike was fine. After about 30min of back and fourth me trying to convince him there's something wrong he sent me on my way without even looking at the bike. 1000miles later I come back telling him I'm topping up oil every 100miles, there's a lot of smoke coming out of my bike and there's a tapping noise coming from the bike.. I know my baby didn't sound the same she was calling for help!

Took it there to solve this issue and yeah they was willing to take the bike in BUT I will have to pay as it seems like it's user fault because engines don't break. I took great pride doing the initial run in process properly.
But anyway what happened to warranty? What about all these promises of looking after the customer who brought the bike of you?

In the end I took it to my local garage.
Because they didn't bother looking at the bike the problems got worse.
The top head was gone so had to pay £180 for a new one, top and base gaskets gone and cost me £20 for replacements, valves where gone so had to pay £40 for replacements and the timing chain was damaged too(seems like it was overtightened) and that cost me £30 for a new one too, excluding all this I don't even want to talk about labour charge.. While I was there I brought better pistons and bottom block too so I'm basically giving this engine a new life.

Sorry for all the rambling but I just wanted to vent my frustration at something and I guess this helped.

But overall I'm ok with the bike but just wished the retailers you supply take better pride with their after care and not just act like they don't know you.
Also listen to the customer when they tell you something is wrong especially when they buy the bike of you brand new.. we know every song little change our baby makes..

But yeah after spending almost £600 on repairs my baby is back on the roads and feels great to ride.

I rented a motorcycle over the bank holiday weekend. It all went smooth and the staff is friendly and took time to explain me everything necessary. I will come again :)

5 stars.

Honest and highly competent motorcycle mechanics based in Lower Road, south east london. Been going there for years and they have never ripped me off and always serviced my bikes to the standard i expect and trust. The bikes have become more reliable since shab has been servicing them over the years. Keep it up!
Gavin, customer of 4 years and counting!

Brought a bike brand new great bike had a few problems with it which was my own fault and raceway fixed it quickly and properly