I paid £220 for a pair of Quoc shoes which fell apart within about ~200 miles of riding. Great brand and styling but I am afraid the quality was the opposite. And their customer service is non existe... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I own two pairs of Quoc shoes: the original leather Tourers and Gran Tourers. The outer sole on the Gran Tourers came off of the cleat plates. Quoc support person admitted the flaw on the early itera... Se mere
Virksomheden har svaret
My gravel shoes lost a spike, and as I couldn't find a compatible spike to replace (sold out everywhere) contacted quod.cc support. The day after I had a set of new spikes delivered in the other side... Se mere
Virksomheden har svaret
I honestly bought the Weekend Cycling Sneaker to test their walkability. I completed LEJOG last summer and did quite a bit of walking on some of the steeper climbs. The Bontragers I had at the time co... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om QUOC
Skrevet af virksomheden
QUOC is an independent, British brand with over a decade of experience designing high-performing, comfort-driven cycling shoes.
Shop Gravel Shoes
Shop Road Shoes
At QUOC, our mission is simple. To get more people riding bikes through enhanced ride experiences, starting from the feet. With decades of research and innovation weaved into our DNA, we believe performance should be at the core of any cycling shoe - but with zero compromises on elegance, functionality and comfort. We’re dedicated to making shoes that remove all barriers to an enjoyable ride - and above all - that celebrate the diverse community that embodies cycling, a community without whom we wouldn’t exist.
QUOC.CC
Shop Gravel Shoes
Shop Road Shoes
At QUOC, our mission is simple. To get more people riding bikes through enhanced ride experiences, starting from the feet. With decades of research and innovation weaved into our DNA, we believe performance should be at the core of any cycling shoe - but with zero compromises on elegance, functionality and comfort. We’re dedicated to making shoes that remove all barriers to an enjoyable ride - and above all - that celebrate the diverse community that embodies cycling, a community without whom we wouldn’t exist.
QUOC.CC
Kontaktoplysninger
London, Storbritannien
- info@quoc.cc
- quoc.cc
4,5
Fremragende
211 anmeldelser
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Quoc need to interact with customers
Ordering was simple. The shoe size was a little small and the toe box cramped my toes. I guess these issues could have been overcome.
I did send a question by email however I got no response. The returns process worked and I was refunded promptly.
For me, I can't recommend Quoc because there isn't any way to interact with the company.
Update, 4 Feb. Quoc have since contacted me and have made up for the inconvenience. The person was polite and professional. Hopefully, Quoc will eventually manufacturer wider fitting shoes. Thanks Quoc.
14. januar 2025
Besvarelse fra QUOC
Hey David,
Thank you for taking the time to share your feedback. We sincerely apologise that your email went unanswered—this is absolutely not the level of service we intend to provide, and we regret that we missed your message.
We truly appreciate your understanding, and we want to reassure you that we take this seriously. We have already reached out to you personally within the last 12 hours via our email addresses and are awaiting your response. If you haven’t seen our message yet, please do check your spam or junk folder in case it was misdirected.
Additionally, we have fully refunded your order. More than anything, we regret not having the opportunity to assist you in finding the right fit before your return. We would have loved to provide guidance on adjustments or alternative sizes to help you get the perfect fit, as we know how important comfort is when it comes to cycling shoes.
If there’s anything else we can do or if you have further comments, please feel free to reach out to us at info@quoc.cc—we’ll make sure to respond promptly this time.
Your patience and continued support of QUOC mean a lot to us, and we truly appreciate the opportunity to make things right.
Want to chime in on anyone who is…
Want to chime in on anyone who is wanting to purchase this shoe! Looks great and the quality to customer service stand to match as well. I had a recent spill which damaged my left dial causing the internals to not preform as normal, went to purchase the replacements they have on site and days later I have Alice from QUOC contacting me with news that my shoes were still under a warranty and not only would a refund be sent but a replacement dial kit for free. Great stuff!
17. januar 2025
Uopfordret anmeldelse
Besvarelse fra QUOC
Hey Sam,
Thank you so much for taking the time to leave such a thoughtful and kind review! It truly means a lot to us to hear about your positive experience. We strive to address each situation personally and ensure every customer feels supported, and we’re so glad to know we were able to provide you with a great experience.
Your kind words about both the quality of our shoes and our customer service inspire us to keep going above and beyond for our customers. If there’s ever anything else we can do to assist you, please don’t hesitate to reach out—we’d be more than happy to help!
Wishing you many more great rides ahead!
Excellent customer service!!
3. januar 2025
Besvarelse fra QUOC
Hey Aino,
Thank you so much for your lovely feedback on our service—it truly means the world to us! Knowing that we’ve been able to assist you with your order and ensure your experience with QUOC has been a positive one is incredibly rewarding for our team.
We’re always striving to provide the best possible service, and hearing from happy customers like you reminds us why we do what we do. If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch—we’re always here to help!
Thank you once again for your kind words and continued support.
Really Prompt Delivery & lovely socks
2. januar 2025
Besvarelse fra QUOC
Hey Sally,
Thank you for your review! We’re so glad that your socks arrived quickly. We hope you enjoy them, and if there’s anything else we can assist with, please don’t hesitate to reach out!
Besvarelse fra QUOC
Hey Richard,
Thank you for your feedback! We’re delighted to hear that your socks arrived quickly and without any delays. We hope you enjoy them, and if there’s anything else we can assist with, please don’t hesitate to reach out!
Besvarelse fra QUOC
Hey Steve,
Thank you so much for your kind words and positive feedback! It’s feedback like yours that truly brightens our day and motivates us to keep delivering the best products and service possible.
We’re thrilled to hear that you’re happy with our products and the service you received. At Quoc, we strive to ensure every customer has a seamless and satisfying experience, and it’s wonderful to know we’ve met your expectations.
If there’s anything else we can do for you or if you have any questions in the future, please don’t hesitate to reach out. We’d be more than happy to help!
Thank you again for choosing Quoc—we look forward to serving you again soon.
Réactive customer service
My delivery didn't occur on 31st of December. My item had probably been lost by FedEx.
They sent me another item by DHL and it worked out fine., one day in advance.
Quoc is very reactive and reliable.
My item ( a pair of socks) is of high quality. I'll probably order other pairs.
Very good value!
Customer service on top
13. januar 2025
Uopfordret anmeldelse
Besvarelse fra QUOC
Hey,
Thank you so much for taking the time to share your experience with us! While we truly apologise that your initial delivery didn’t go as planned, we’re delighted to hear that the replacement shipment arrived promptly and exceeded your expectations. Ensuring our customers receive their orders efficiently and hassle-free is incredibly important to us, and we’re thrilled we could resolve the issue for you.
We’re so glad to hear you’re enjoying your socks and find them to be of high quality. Your kind words about our customer service mean the world to us—it’s our goal to provide not just exceptional products but also a smooth and supportive shopping experience for every customer.
We’d love to welcome you back in the future for more pairs or anything else you might need. Please don’t hesitate to reach out if there’s ever anything we can assist you with—we’re always here to help!
Thank you again for your feedback and for choosing Quoc.
Excellent product and arrived the next…
Excellent product and arrived the next day.
16. december 2024
Besvarelse fra QUOC
Thank you so much for your review! We're thrilled to hear that the product met your expectations. Ensuring you receive your order as efficiently as possible is something we strive for, and we're glad we could deliver on that. Happy riding!
Besvarelse fra QUOC
Hey Sharon,
Thank you so much for your lovely review about our service. We’re always striving to provide the best experience for our customers, and your kind words mean a lot to us.
We’re also thrilled to hear that you find the shoes beautiful—we couldn’t agree more!
If there’s anything else we can do for you, please don’t hesitate to reach out.
Really nice gravel shoes with high…
Really nice gravel shoes with high quality and easy international shipment process!
19. december 2024
Besvarelse fra QUOC
Hey Leon,
Thank you so much for your review!
We’re thrilled to hear that the shoes arrived smoothly and are treating you well. Quality is one of our top priorities, and it’s wonderful to know you feel the same.
If you have any further feedback or questions, don’t hesitate to get in touch—we’d love to hear from you
Besvarelse fra QUOC
Hey Jim,
Great to hear you love the shoes—we’re big fans of them too! We’re so happy to know they arrived quickly without much delay.
Thanks again for your kind words, and if you ever need anything, don’t hesitate to reach out!
Bliss
To who it may concern,
I would like to start by saying how happy I am with my recent purchase of your cycling shoe. The Gran Tourer is a masterpiece, and I have looked forward to putting them on every time I log some miles. They have withstood a wet Northern California winter so far, and I can’t wait to see how they hold up to summer adventures. In a world where companies skip the R&D but charge a premium price for their product, I’m glad to say I made the right choice.
Thank you again and keep up the good work!
1. december 2024
Uopfordret anmeldelse
Besvarelse fra QUOC
Hey,
Thank you so much for your kind words!
We are truly honored to hear how well the Gran Tourer has worked for you. Your feedback means the world to us, and we’re deeply touched by your thoughtful review. It’s always rewarding to know our shoes are making a difference, even through a wet Northern California winter!
Thank you again, and we hope you continue to enjoy many more miles in your Gran Tourers. If you ever have any questions or need assistance, don’t hesitate to reach out—we’re always here to help.
Shoes were a successful Christmas gift
Shoes were a successful Christmas gift. They arrived swiftly and have already been enjoyed.
17. december 2024
Besvarelse fra QUOC
Hey Janet,
Thank you so much for your review!
We’re thrilled to hear that the shoes were a successful Christmas gift and arrived in time to make the occasion special. Knowing we’ve helped make someone’s Christmas memorable is incredibly important to us.
If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re always here to help!
love the shoes. love the service
love the shoes. they run small check the size guide. other than that service is two thumbs up. shoes are two thumbs up
16. december 2024
Besvarelse fra QUOC
Hey Joshua,
Thank you so much for the fantastic review! We're thrilled to hear that you love the shoes and the service—it means the world to us to know we've earned two thumbs up from you.
We also really appreciate your feedback about sizing and for pointing others to the size guide. It's super helpful for ensuring everyone gets the perfect fit.
If you have any questions or need assistance in the future, don’t hesitate to reach out. Thanks again for your support, and happy riding!
Besvarelse fra QUOC
Hey Pat,
Thank you so much for taking the time to leave us a review—we truly appreciate your feedback! We’re delighted to hear the product met your expectations and arrived just in time for Christmas. Ensuring a great experience for our customers is always our top priority.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re always here to help!
My first order was my fault I measured…
My first order was my fault I measured wrong and ordered a size too small but the exchange process was easy and simple. Once I got the right size, felt great on foot and comfy on long rides. They also look great, love them!
11. december 2024
Besvarelse fra QUOC
Hey Francisco,
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear that you found the exchange process quick and straightforward—we always aim to make the experience as seamless and enjoyable as possible for our customers.
It’s fantastic to know the right size feels great on your foot and keeps you comfortable on those long rides. And we couldn’t agree more—they really do look great!
We truly appreciate your support and hope you continue to enjoy your shoes. If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
Broken Lace
There was no response to an email about repairing a broken lace that I had sent before buying the repair kit. The ratchet was fine. Then I had to buy the $30 kit and then pay $20 shipping, all for a broken lace. I live in Ohio, USA for context on the shipping fee. Why not hold stock where the shoes are sold?
—
Post review response was appreciated and was a good effort to correct the issue
4. december 2024
Besvarelse fra QUOC
Hey Ashton,
Thank you for your feedback on this order and our sincere apologies for any inconvenience caused.
We have since fully refunded your order inclusive of all shipping costs for these replacement dials in reflection of this approved warranty claim and extension of our service. Please allow 2-5 business days for this refund to show against the method of payment.
We can confirm we replied to your initial email via info@quoc.cc on 18/10/2024, requesting confirmation of your shipping address and further details to complete your warranty claim. Upon your initial email, your warranty claim was approved and we were awaiting confirmation of these details, we did not receive a reply from you hence our inaction. We can only apologise further for lack follow up by other means.
We are now looking to amend the shipping cost of items such as this which are stored within the US alongside the shoes. Unfortunately, the cost of insuring and shipping goods across multiple states within the US is incredibly varied and led to the implementation of a flat shipping fee for all goods, as we grow in the US we will see a more adaptable pricing structure for shipping to ensure fairness across the country.
Thank you again for your understanding.
We have reached out to you within the last 12 hours since your review via our personal email addresses and will await your response, please check all spam or junk folders should this have been misdirected.
If you have any further comments please send these to info@quoc.cc and we will be sure to reply once more.
Your patience is greatly appreciated as well as you continued support of QUOC.
Gran Tourer XC Black
I initially ordered a size too small. I followed the returns process and within a few days received the replacement pair. Brilliant customer service. The shoes themselves are fabulous, they come with a variety of arch supports so you are pretty much guaranteed to be able to get the right amount of support you need. Also included are replacement TPU spikes and the tool to fit them, as well as a bag to keep the shoes in when you aren’t wearing them. The shoes fit true to size and are so comfortable. I absolutely love them.
1. november 2024
Uopfordret anmeldelse
Besvarelse fra QUOC
Hey Dreana,
Thank you for sharing your fantastic 5-star review! We're so pleased to hear that our swift returns process made getting the right size hassle-free for you. Your satisfaction is our priority, and we’re glad we could ensure everything went smoothly.
It’s wonderful to hear that the shoes are not only a perfect fit but also provide the comfort and support you need. We take pride in offering thoughtful details like the arch supports, replacement spikes, and shoe bag to enhance your overall experience.
We truly appreciate you taking the time to leave this feedback. If there’s ever anything else we can do to assist, don’t hesitate to get in touch—we’re always here to help.
The shoes were great but there was no…
The shoes were great but there was no shoes bag on it. Just thought it was bad just because it was on sale… should have noted in the sale comments…
25. november 2024
Besvarelse fra QUOC
Hey Marielle,
Thank you for your feedback on your order, we share in your disappointment.
We have since arranged for a new shoe bag to be dispatched to you as soon as possible, this is currently being held in customs pending your verification. If you have any issues in regards to its clearance through customs please contact us.
The reason for its lack of inclusion in your initial order was that a shoe bag was not standard in older models of the shoe including this pair of black Mono IIs.
We will see the inclusion of shoe bags standardised for 2025 in those shoes which carry a higher price point. Including the current M3 Air and GTXC models.
Thank you again for your order which is greatly appreciated by by the QUOC team as well as you understanding and patience while the new shoe bag is being dispatched to you.
Should you require any further assistance or have further comments, please do not hesitate to get in touch via info@quoc.cc. We would be happy to help!
Excellent customer service!
I recently had an experience with customer support after encountering an issue with a pair of M3 Air. The service was super fast, flawless, and incredibly kind. I’ve never dealt with such an impeccable customer service team before. Problems with products can happen, even with top-quality items like the ones Quoc offers, but I think what really sets a company apart is the support they provide to their customers. I’d buy the product a thousand times over because, in any case, it’s truly top-notch, and most importantly, I know I can always count on their help. 6 stars, not 5!
16. december 2024
Uopfordret anmeldelse
Besvarelse fra QUOC
Hey Gianluca,
Thank you so much for taking the time to leave such a heartfelt review! We’re truly delighted to hear about your positive experience with our customer support team. It means the world to us to know that we were able to assist you quickly and effectively.
At QUOC, we believe that exceptional service is just as important as the quality of our products, and your kind words reaffirm the dedication and care our team strives to provide every day. Knowing that we were able to resolve the issue with your M3 Air shoes and leave such a lasting impression fills us with pride and gratitude.
We completely agree that problems can occasionally arise, even with top-quality products, but we always aim to address them swiftly and with kindness. Your recognition of this effort and your generous six-star rating truly inspire us to continue delivering the best for our valued customers.
If you ever need assistance again or have any questions, please don’t hesitate to get in touch. We’re always here to help and ensure you have the best possible experience with QUOC.
Thank you once again for your wonderful feedback and for trusting us with your cycling needs—it’s an honour to serve you!
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