I have been a customer of Quit Clinics for some time. They always process my orders efficiently and professionally. Recently, I had some problems with some of my Vape devices. Quit Clinics responded p... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Such a great service. Dr Tom Bracewell is fantastic and personally calls to make sure you understand everything. Purchasing online from their Quit Chemist is easy too. I'm using the solo Max rec... Se mere
Rip off, 100% scammers. Charge for script, 300.00 on vape gear, that is non working, cheap and “nasty”. Many emails to get refunded. My expense to return all goods, then you get ghosted. Currently fil... Se mere
Virksomheden har svaret
I am getting fantastic products at a very reasonable price considering the way Australia is spinning at the moment. I love the feeling knowing i will never smoke a cigarette ever again - I take a lo... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Quit Clinics is your trusted, fast, and affordable partner to quit smoking for good. All Quit Clinics, our Australian doctors are all Authorised Prescribers of nicotine, and are passionate about helping smokers quit. Access judgement-free, tailored medical support within 24 hours from anywhere in Australia. Your lungs will thank you, your wallet will too!
Kontaktoplysninger
Suite 1A Level 2, 2072, Gordon, Australien
- support@quitclinics.com
- quitclinics.com
4,4
Fremragende
147 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good service
Good service, good product. Any questions are dealt with promptly and efficiently
Definitely recommend this operation
12. september 2024
Uopfordret anmeldelse
Great team and service
Great team and service. Very helpful when I had some issues with a device and was resolved promptly.
10. september 2024
Uopfordret anmeldelse
No refunds, or replacements and no customer service
In short, terrible customer service....no number to call and you can only email and if you lucky might get a response 2-3 business days later....usually an unhelpful response when do finally get one, so a simple conversation to sort out any issue can take weeks if not longer in my experience 2 months..... Oh and they will keep your money if there is any issue with getting your package. Avoid if you can.
***in reply to below. I'm glad you bought up the 'speaking over the phone' subject up. I have gone through your entire website numerous times trying to find a customer service number to call. There isn't one. Just an email which takes a couple of days each time for any response. I just checked again now and there is still only the email you have stated below on your website, even the 'quit clinics support chat box' says they will reply to your email in 24hours... Please add a number on here for all to see and to prove what you say is correct.
5. juli 2024
Uopfordret anmeldelse
Besvarelse fra Quit Clinics
Hi Giselle,
Thanks for getting in touch.
Our team are always happy to speak over the phone if needed, and in all cases we provide a full refund/replacement if there are any delivery issues.
A lot of what you've said doesn't sound right, and isn't the typical patient experience at all.
Please get in touch at support@quitclinics.com and we'll happily look in to this for you, or give you a call if needed.
Only fixed their issue after I wrote a review on trust pilot
Edit 2: Since writing this review, I have been issued a refund by quitclinics, hence changing my stars from 1 to 3. They stated that my emails had gone to spam, which doesn't make a lot of sense because I had also utilised their help request on their website and received no response. Evidently, their website design isn't reliable or they are not. And without trustpilot I doubt I would have had this response, hence staying at 3 stars.
Edit: They only reply on trust pilot, I have emailed at least 6 times and written to their help request 6 times. There are better suppliers.
Ordered a script, they sent me through a written script which did not work when buying any products from anywhere. I emailed them, sent help requests, tried to call but couldn't find any number trying to get an escript and got no response. They essentially take your money and if there is one problem with your order they go radio silent.
17. juni 2024
Uopfordret anmeldelse
Besvarelse fra Quit Clinics
Hi James! Sorry to hear you haven't had a great experience.
We don't appear to have received any help requests from you, please email through to support@quitclinics.com - we always get back to help requests within 24 hours.
If you have a prescription, you have access to chemist.quitclinics.com, or if you'd prefer to use another pharmacy, our team will gladly assist with facilitating this (there's just some extra information we'll need from you).
Many thanks!
Awesome wuick easy response
10. juni 2024
Uopfordret anmeldelse
OUTSTANDING CUSTOMER SERVICE
I joined Quit Clinic today. The response was super fast. I spoke to a very understanding and polite Doctor, Doctor Bracewell. He answered all my questions and provided exactly what I needed.
Outstanding!
20. marts 2024
Uopfordret anmeldelse
Quit clinic were great!
Quit clinic were great. Quick response with prescription and weaning schedule within a week. I have been a pack a day smoker for 50yrs and managed to quit cigarettes completely straight away and have stayed off them for 10 months now. I’ve been ordering the 50mg nicotine salts disposable vape pods through Vapo NZ and have been very happy with their service too. The prescribing Dr recommended dropping to 40mg after a month, but that strength was unavailable at the time so i tried 30mg unsuccessfully and am back to the 50s. I see Vapo now offer a 40mg disposable so I will get those next time and try to wean down if I can. Prescription lasts for 12mths only so hopefully no issues getting renewal to keep working towards giving up the vapes too.
17. januar 2023
Uopfordret anmeldelse
Great support
I have been a heavy smoker for years and am now cigarette free for almost a year. After trying gum and patches this has worked for me and I appreciate all the advice and information I have gotten with the weaning schedule etc.
all enquiries have been prompt and helpful. . Thank you!
8. november 2023
Uopfordret anmeldelse
There happy to take your money and then…
There happy to take your money and then don't get back to you, stressed me out so much I had to go buy cigarettes, absolutely disgusting service
13. september 2022
Uopfordret anmeldelse
Besvarelse fra Quit Clinics
Hi Craig,
We're sorry to hear that you haven't had the best experience.
Unfortunately because we use secure medical software, sometimes our communications get caught in spam filters. We always get back to our patients within 24 hours, including weekends, and normally much quicker than this, so please don't ever feel like you need to wait if you haven't heard from us.
You can reach us anytime at support@quitclinics.com, and we'd encourage you to check your spam or promotions folder in your email.
Many thanks.
Good service and care your health.
27. juli 2022
Uopfordret anmeldelse
Good for nothing
Paid the $85 for the prescription and never received any emails back. Waste of time and money.
24. juli 2022
Uopfordret anmeldelse
Besvarelse fra Quit Clinics
Hi there, sorry to hear you haven't had the best experience.
We always get back to our clients within 24 hours (and we're also weekends and public holidays), but unfortunately sometimes due to our secure medical software, emails can go to spam/promotions folders.
As always, if we're unable to help, we always provide a full refund.
Given that your review is anonymous, it's difficult for us to help without more information, but please contact support@quitclinics.com and we'll be happy to get this resolved for you.
Many thanks!
Quick and professional response.
13. juli 2022
Uopfordret anmeldelse
Awsome help
Awsome help, very much appreciate the prescription
Via email so easy & fast, thank you!
16. juni 2022
Uopfordret anmeldelse
Great service
15. juni 2022
Uopfordret anmeldelse
Very professional Dr Sam Murray
Very professional Dr Sam Murray. Super happy with how quick the response was,great information. THANKYOU 😀🙂
29. maj 2022
Uopfordret anmeldelse
These guys are great
These guys are great. As a migrant from NZ i was really concerned that i would end up buying cigarettes again but Quit Clinics were easy and fast to deal with. There was no hassle and no judgment.
A+++++ process and service.
24. marts 2022
Uopfordret anmeldelse
Great Service
Applied early morning and had my script and plan sent the same afternoon. Amazing service, highly recommend.
24. marts 2022
Uopfordret anmeldelse
Very professional
Very professional, legit and quick. Besides the prescription, Dr. also sent a letter for my GP and a plan how to gradually quit smoking.
10. marts 2022
Uopfordret anmeldelse
Excellent service
What is described is exactly how it happens. Super fast service - exactly what I needed for tha peace of mind. Thank you very much!
7. marts 2022
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.