Lucian and the entire Ferrum team are, quite simply, the best in the business. No matter how big or small the issue, they handle everything with remarkable speed, flawless efficiency, and the warmest... Se mere
Virksomheden har svaret
Lokation
Skift lokation40 South Way, HA9 0HZ Wembley, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Quintain in general is quite good, but at Ferrum I have to highlight the quality service of the maintenance team led by Lucian. Lucian manages the best team in the business, he is always very fast and... Se mere
Lucian and his maintenance have been so incredibly helpful. Every request or query is responded to promptly and we are never left waiting. Lucian and his team go out of their way to help you and settl... Se mere
Virksomheden har svaret
This is a great property, especially thanks to the maintenance team led by Lucian. They truly work around the clock, always ready to help whenever needed, and are consistently polite and professional.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Studio to 4 bedroom apartments to rent at Wembley Park. There are no hidden fees. Bills are all set up and ready to go. Find your brand new home today.
Kontaktoplysninger
40 South Way, HA9 0HZ, Wembley, Storbritannien
4,8
Fremragende
105 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Maybe give it a miss :)
Beautiful apartments but the customer service has gone so downhill. They also profit so much off of bills, it is now more expensive to pay for bills here than to pay the suppliers directly. They told us on move in that we would benefit from them paying wholesale prices, but they’ve slowly increased the markup to hugely exceed market rate. Even the standing charges are crazy, they also said it would be an annual review, but price increases come randomly. Don’t forget that they have all of the heating and hot water centralised, so it costs them next to nothing!
29. september 2023
Uopfordret anmeldelse
Besvarelse fra Quintain Living - Ferrum
Hi Owen,
Thanks for taking the time to share your feedback.
As you are aware energy prices and general costs have significantly increased over the past year. As we do purchase our energy in advance, our residents have benefited from us being able to delay the increases by our energy providers especially in regards to electricity. Whilst we do appreciate that the increases in costs have impacted you, we are happy to share that our current prices are approximately 33% below the national average.
We do advise our residents of any planned price increase in advance, that are passed on to us by the suppliers or contractors and once again understand your frustration with the recent increases.
If you would like to discuss this in more detail please do contact us at residents@quintainliving.com and we would be very happy to help you.
Kind Regards
Daniel - Resident Manager
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