A little gem of a store! I found this place online & ordered some Christmas gifts & was absolutely delighted. Everything came beautifully packaged & scrolling through the website, I could have order... Se mere
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Se, hvad kunderne siger
Its been a while since i've had a trully delightful in person shopping experience and Q&C delivered!! I love love this shop, the ambience, the selection of goods, the friendly staff - it was just the... Se mere
I love the beautifully curated selection of items here! It is a go to shop for gifting something special, which is exactly why I made my recent purchases. I highly recommend Quince and cook to anyone... Se mere
I bought an assortment of items which all arrived on time and in perfect condition.
Virksomhedsoplysninger
Skrevet af virksomheden
Quince & Cook was born of our two passions; Interiors and cooking. We have combined Quince Living, our home wares store with our Range Cooker Showroom to create a bricks and mortar store in Perth dedicated to premium cooking and unique interiors. At Q&C you will find range cookers from Aga, Bertazzoni, Esse, Everhot, Lacanche and Rayburn as well as handpicked interiors from UK Craft, Scandinavian design and Independent Makers. Each item is lovingly handpicked for our store with fresh new designs each season that you can find in store and online. Quince & Cook is also home to Wash House Store, Perth's first zero waste refill store dedicated to natural, vegan, plastic free cleaning materials plus body, skin and hair care. Shop small and help us support independent makers and creators across the world.
Kontaktoplysninger
64-68 Princes Street, PH2 8LJ, Perth, Storbritannien
- 01738231600
- hello@quinceandcook.co.uk
- quinceandcook.co.uk
4,8
Fremragende
548 anmeldelser
Bed kunder om at skrive en anmeldelse
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A little gem of a store
A little gem of a store! I found this place online & ordered some Christmas gifts & was absolutely delighted. Everything came beautifully packaged & scrolling through the website, I could have ordered pretty much everything! So many carefully curated products - their buyer is a genius & I just wish the shop wasn’t at the other end of the country. Highly recommend & will definitely buy from again :)
4. december 2025
Uopfordret anmeldelse
Only one item delivered
Only one item from my basket attached to my order which was dispatched I have had to reorder the other item again even though both were in basket.
1. december 2025
Besvarelse fra Quince & Cook
We're sorry James, have you got us confused with another shop? I've just had a look at your order and you just had one item in your order (pencils) - there were no other items. I also see that you have just ordered again tonight, and it also just has one item?
It would be fab if you could amend your review, as a small family business negative reviews can have a huge impact on us.
Friendly correspondence.10% discount…
Friendly correspondence.10% discount for first purchase. Prompt despatch. Nicely presented with a small treat of sweeties. Thank you.
4. november 2025
Great range of products.Order arrived…
Great range of products.Order arrived quickly.
31. oktober 2025
Caution when ordering online from this…
Caution when ordering online from this company, they cancelled our order stating the price was incorrect and this cost us a fortune in credit card changes which they refused to pay. Order online with caution.
Thank you for your comments, we can see you are annoyed. We would ask if you are laying out the facts... please keep to the accurate facts. We ordered the BBQ on the 13/09 at 20.45. At this point you have charged our credit card the full amount -As we have now reached an agreement, we trust that the goods will be supplied at the advertised price as agreed.
You have then contact us to say the price is not correct after the fact, we found this to be unusual, possibly fraudulent, and continued to communicate with caution.
The order has been cancelled by Quince & Cook on the 14/9 at 12.04.(not after 10 min)
After waiting two months to receive our credit card statements: which are from an overseas card and accepted by Q&C, we see a difference 193.95 USD in the refund.
This is due to exchange rates in the time you charged us to refund. We have asked you for some compensation.
We are not hiding behind a veil as you have stated, you have my address and my credit card details in your database.
I have no shame in sharing the facts and we still advise other customers to be carful when ordering online with your company due to our experience.
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Quince & Cook
Additional reply to the edited review above:
When I mentioned your veiled threat, I was referring to when you suggested that you would leave us negative reviews if we didn't reimburse your credit card fees.
Also, it's hard not to be upset when someone leaves an unwarranted 1 star review on our business Trustpilot and on Google. We take it personally, we are a family run business, a husband and wife team. Quince & Cook is our livelihood, why would we ever want our customers to be unhappy? We wouldn't, so we try our hardest to make up for honest mistakes and find a happy resolution.
We are also not responsible for your credit card fees - please take this up with your credit card provider.
.....
Hello Andrew,
Just to lay out the facts. You placed an order for an Aga Grill, unfortunately it had been incorrectly priced on our website so we refunded you within 10 minutes of order. We sent an email informing you of this.
We explained that as small, family run independent business we couldn't afford to take a hit so big, therefore we offered you a discount that we could manage, that discount was lower than any price online, we really wanted to make up for any disappointment caused. You refused this offer. We refunded you in full.
You then contacted us two months down the line demanding $200 in credit card fees, confusing as we are a UK based company and trade in sterling. We informed you that your refund was processed in full and any credit card charges would be between you and your credit card provider - which in the UK are refunded as standard via your provider.
We even went to the extent of researching how you could be reimbursed any fees from your credit card company, as these are extortionate and you have every right to claim these back from them, not us.
So, here we are now. You have now followed through on your veiled threat and left an awful review on our small business trustpilot and Google.
This review is more of a negative reflection on you Andrew, than us.
As we explained, we are human and made a mistake which we acknowledged and refunded in minutes. Your review has harmed a small business that is simply trying its best in a difficult time for retail.
Shame on you Andrew.
Quality products
Quality products, carefully packaged.
Prompt delivery too, very happy with the service and would definitely use Quince &Cook again
2. oktober 2025
Gorgeous shop with amazing selection!
I love the beautifully curated selection of items here! It is a go to shop for gifting something special, which is exactly why I made my recent purchases. I highly recommend Quince and cook to anyone looking for a creative unique gift or a nice wee treat for yourself! Also, love to support a brilliant indie business!
30. september 2025
The most amazing customer service
The most amazing customer service!
Quick delivery and refunded me straight away when an item was missing, helping me with an alternative. THANK YOU!
29. september 2025
My favourite indie shopping experience
I love everything about Quince & Cook! The selection of product is great - there's always plenty of things I fall in love with. It's my favourite place to go when gift shopping or when I just want a little treat for myself. Can't recommend it enough!
30. august 2025
Everything worked fine
Good price, customer service and speedy delivery. What more can you want?
3. september 2025
Ordered online and received the order…
Ordered online and received the order in great time and in perfect condition, I loved that the cardboard box had been recycled too! A really nice touch - I will definitely be buying from them again!!
30. juli 2025
These little things of bonbons make marvellous gifts
The little tins of bonbon are extremely pretty and taste good too. They arrived beautifully wrapped. I would consider buying them again as part of a present package,
28. juli 2025
Lovely colourful picnic basket
Lovely colourful picnic basket which was bought as a gift. Excellent service all round. Really delighted….thank you.
16. juli 2025
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