I received the mat and enjoy using it. Time will tell if I see results. My only issue at this point is better communication regarding shipping status. Status was at label created and was never updated... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Quality product. Took a little longer to receive than expected but not sure that was companies fault.
I just went to use it for the first time, and the top won't turn on. When we first set it up a few days ago both the top and bottom turned on, but now the top is dead. When I turned the top remote on... Se mere
I was skeptical when I purchased this, but was very pleased when it arrived. Bag is really good quality, everything works as it should. Easy to operate. I used for 20 minutes at the deep intensity rat... Se mere
Virksomhedsoplysninger
- Leverandør af medicinsk udstyr
- Leverandør af skønhedsprodukter
- Engrossalg af skønhedsprodukter
- E-handelsservice
- Helse- og skønhedsbutik
- Hudplejeklinik
Om QuasarMD
Skrevet af virksomheden
QuasarMD is a wellness technology brand focused on medical-grade light therapy designed for skin care, recovery, and daily comfort. Our FDA-cleared devices are built for safe, convenient at-home use—helping customers maintain consistent wellness routines with science-inspired technology.
We are committed to product quality, transparent service, and long-term customer satisfaction. Every purchase is backed by dedicated support and a 100-day return policy, so you can shop with confidence.
- Medical-grade light therapy technology
- FDA-cleared devices for safe home use
- 100-day risk-free return policy
- Trusted by customers worldwide
Tip: Tap the button above to explore products, support, and FAQs.
Shop With Confidence — Satisfaction Guaranteed
Free U.S. Shipping · Fast Dispatch · 100-Day Returns
We are committed to providing a reliable and worry-free shopping experience. Most orders are processed and shipped within 1 business day, and a tracking number is provided once your order is dispatched. We offer free shipping within the United States, and delivery times may vary depending on the carrier and destination. We also ship worldwide to most international locations.
Your satisfaction is our priority. We provide a 100-day return policy with a full refund, even if the product has been opened or used. For quality-related issues, we cover the return shipping cost to ensure a smooth and hassle-free process. For other returns, customers are responsible for return shipping fees.
All orders are delivered through trusted carriers such as USPS, DHL, and FedEx to ensure safe and timely delivery.
Kontaktoplysninger
3,2
Middel
42 anmeldelser
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
prompt customer service
5. april 2026
Quality product
Quality product. Took a little longer to receive than expected but not sure that was companies fault.
9. april 2026
I just went to use it for the first…
I just went to use it for the first time, and the top won't turn on. When we first set it up a few days ago both the top and bottom turned on, but now the top is dead. When I turned the top remote on this time, the line that forms the top of the O in OFF wasn't showing, and the electronic problems just got worse from there.
9. april 2026
Affordable quality product.
9. april 2026
Just started using and see improvement…
Just started using and see improvement in sleeping and decrease stress
30. marts 2026
YOU NEED THIS IN YOUR LIFE!
I was skeptical when I purchased this, but was very pleased when it arrived. Bag is really good quality, everything works as it should. Easy to operate. I used for 20 minutes at the deep intensity rate on Saturday and boy does it help with my inflammation. The fact it is FDA cleared was important to me. So glad I made this purchase! Thank You!
28. marts 2026
This is a great product
This is a great product. I got the LID Bag that came with the neck and chest device free. WOW!
Great product!
The only trouble I had was connecting the neck and chest device to the electric attachments, because They came with different ones from different countries. Find the one for Your country. USA...got it connected after figuring it out. The bag is super simple to hook up...just plug it in and You Tube has some great instructional videos to help with settings.
19. marts 2026
: UPDATE AND RETRACTION
I believe they are a scam. I ordered February 25,2026 and its been a month now with the same excuse that ups is backlogged but ups say the have not gotten any package from quasarmd for delivery. I think they take your money and earn money on it as they play the blame game.
Do not use this company complete fraud
UPDATE: March 27, I finally did receive my package with the 4 mats i purchased and the free gift.
I absolutely love my mat. I no longer have hip pain and my hair has stopped falling out,INCREDIBLE!! I was not expecting that but so happy.
It was alot of frustration but now that I received my package and have use the mat about 5 times I am very pleased and happy.
Thank you. Amanda and Quasarmd.
23. marts 2026
Uopfordret anmeldelse
Easy to order
Easy to order, and shipping was quick. The product was premium-packed. I ordered three beds, and they were all received without complication.
21. marts 2026
We do not like the huge opening in the…
We do not like the huge opening in the sides! The others that we looked at don’t have that! We did not notice that when we ordered!
9. marts 2026
Besvarelse fra QuasarMD
Hi There,
Thank you for your feedback. The openings on both sides are intentionally designed to make it easier for your arms to pass through, so the product can be used more comfortably and conveniently.
We understand that this detail may not have been obvious when you placed the order, and we appreciate you bringing it to our attention.
Best regards,
Edison
Still have not received the product
16. marts 2026
Besvarelse fra QuasarMD
Hi Miriam,
Thank you for reaching out, and I sincerely apologize that you haven't received your product yet. I completely understand how frustrating it is to wait longer than expected.
Currently, UPS is experiencing a severe backlog and an unexpected surge in package volume at their sorting facilities. Unfortunately, this overload is causing unexpected transit delays across their network, which has impacted your delivery.
Please be assured that we are not just leaving this up to them. Our team is actively communicating with our UPS representatives to flag your shipment and push them to get your package moving as quickly as possible.
We are monitoring your tracking status closely. If we don't see any meaningful updates from UPS within the next 2 business days, we will step in with an alternative solution to ensure you receive your order.
Thank you for your patience and understanding during this delay.
Best regards,
Edison,
I am getting the runaround from everyone
I have not received my product. QuesarMD said Fedex has it and gives me a tracking number. Fedex said product is with QuesarMD. Paypal send me notice of product shipped with fedex tracking number, and I start all over again. Fedex said Quesar has not release and still has the product. it was suppost to been delivered 3 days ago, now I do not know how much longer it will take and who will help me with this
6. marts 2026
Besvarelse fra QuasarMD
Hi There,
We’re very sorry for the confusion and frustration this situation has caused.
Please know that we are currently expediting this matter and actively reviewing the shipment status with our team. We understand how frustrating it is to receive conflicting updates, and we sincerely apologize for the inconvenience.
We will follow up with you as soon as possible once we have a clearer update.
Best,
Edison
This company seems to be fraudulent
This company seems to be fraudulent. They charged my card 459.00 on February 24th , 2026, email after email of excuses and saying they will send another mat out but I have to return the one from UPS that was never even sent out!!!!??? After reading many more reviews on this so called company, it seems I'm not the only one to be scammed. Buyer beware!!!! I will be in touch with BBB and my financial institution this week if this is not remedied and will update this review if things change. But for now I would absolutely say buy from another company if you're interested in an expensive LED mat or you may just get your hard earned money stolen.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra QuasarMD
Hi There,
We’re very sorry for the frustration and concern this situation has caused.
Please know that we are urgently reviewing your case internally. We understand how serious this matter is, and we will follow up with you a little later once we have a clearer update.
Thank you for your patience while we work to resolve this.
Best,
Edison
I received the mat and enjoy using it
I received the mat and enjoy using it. Time will tell if I see results. My only issue at this point is better communication regarding shipping status. Status was at label created and was never updated, then surprise! the box was at my door.
16. marts 2026
Besvarelse fra QuasarMD
Hi There,
Thank you for your feedback. We’re glad to hear that you’ve received the mat and are enjoying using it so far.
We also really appreciate you pointing out the shipping communication issue. We understand how frustrating it can be when the tracking status stays at “label created” and then the package suddenly arrives without any updates. That is not the experience we want for our customers.
We’re currently working with our shipping partners to improve tracking visibility and communication so updates are more accurate going forward.
Thank you again for your patience and for giving our mat a try. We truly appreciate your support, and we hope it continues to serve you well.
Best,
Edison
The item is fantastic! Great results very quickly.
The item is fantastic and even even after a few times using it, I have noticed a difference in my arthritis pain. Only recommendation for the item is in the instruction manual is to review the difference between the wavelength settings and what they target as I had to google it again.
Another issue was that the shipping took absolutely forever to get here and it wasn’t the shipping company.
9. marts 2026
Besvarelse fra QuasarMD
Hi There,
Thank you so much for your thoughtful feedback. We’re delighted to hear that you’re already noticing a difference in your arthritis pain after only a few uses. That’s wonderful to hear, and we truly appreciate you sharing your experience.
We also really value your suggestion about the instruction manual. That is very helpful feedback, and we agree that adding a clearer explanation of the different wavelength settings and what they are intended to target would make the product easier to use. We’ll be sure to pass this along to our team for improvement.
We’re also very sorry about the long shipping time. We understand how frustrating that experience can be, especially when the delay was not caused by the carrier itself. We appreciate your patience and your honest feedback, and we are continuing to work on improving our fulfillment and shipping process.
Thank you again for your support and for taking the time to share both the positive results and the areas where we can do better.
Best,
Edison
Besvarelse fra QuasarMD
Hi There,
Thank you for reaching out, and we’re sorry for the delay.
We’ve received your message regarding your pod order, and our team will get back to you a little later with an update.
We appreciate your patience.
Best,
Edison
Shipping was fairly quick
Shipping was fairly quick. The red light bag works well, however, the plastic that covers the lights can be annoying. It sticks to your skin after a while laying on it and can be a little painful when trying to get out of the bag.
28. februar 2026
Besvarelse fra QuasarMD
Hi James,
Thank you so much for your feedback. We’re really glad to hear that the shipping was quick and that the red light bag is working well for you.
We also truly appreciate you sharing your experience about the plastic covering the lights. We’re sorry to hear that it can become uncomfortable and stick to your skin after lying on it for a while. Feedback like this is very helpful to us, and we will make sure to pass it along to our team for review.
Thank you again for your support and for taking the time to share your honest thoughts with us.
Best,
Edison
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.