My order for contact lenses was not delivered and Quality Eyes are refusing to either send a replacement order or refund my money. This dispute has been going on for 6 months. Very poor customer servi... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have been using this supplier for my contact lens requirements for some time now. Totally happy with the service provided, bearing in mind, the efficiency, quality of product, price and speed of... Se mere
The service from Quality Eyes was great - except that the product itself was terrible. Three pairs of Clariti XR contact lenses costing over £60 total, and each lens tore within a week. I’ve been wear... Se mere
Virksomheden har svaret
Quality Eyes. excellent people to for all your contact lens , I am always online searching to find quality contact lens and at affordable price its been a few years since I came across Quality Eyes... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Quality Eyes is a UK based company. We pride ourselves on being the most trusted online retailer for contact lenses. Our standards are high, so you will always recieve quality products and service. FAST delivery on all UK orders, contact lenses to your door at the click of a button.
Kontaktoplysninger
340 Hook Road, KT9 1NU, Chessington, Storbritannien
- 0207 856 0586
- info@qualityeyes.com
- qualityeyes.com
3,7
Middel
3 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really good service.
4. oktober 2023
Great service at a good price
2. oktober 2023
Great price and speedy delivery
28. september 2023
Reliable service
Clear and easy to use website. The quick reorder facility works well. Have used for many years and always found this company reliable. Quick delivery.
27. september 2023
Good prices and fast delivery
1. september 2023
Excellent service
18. september 2023
I purchased this product from Quality…
I purchased this product from Quality Eyes simply because it appeared cheaper than from my usual supplier. However, I failed to spot the comparison price did not include p&p. Including postage the price was identical. I feel that was an underhanded trick to attract business. When the eyedrops arrived the package looked liked it had been kicked around. The product itself was ok but the packaging was torn and the box damaged. The product itself is a great product. I won't buy from Quality again due to the added p&p
1. september 2023
Besvarelse fra Quality Eyes
Hi
Firstly I would like to apologise for the packaging being damaged during transit, we will look into this to see how it can be avoided in the future.
We display delivery prices on the delivery information page, and the checkout page before payment is collected.
Shipping is free for all orders over £99, however I will pass this on to the design team to look into ways of displaying it more prominently.
If you need any assistance please do not hesitate to contact me at: info@qualityeyes.com and I am happy to assist.
Kind Regards
Marios
Correct lenses sent promply
27. august 2023
I haven't had the product delivered…
I haven't had the product delivered yet. ask me again when it arrives. it was due yesterday or today, I think. Not here yet
3. september 2023
Besvarelse fra Quality Eyes
Hi
I am sorry to hear that the order has not arrived yet, I will look into this for you and be in touch via email.
Regards
Marios
Poor experience
Ordered lenses on 4/9 with delivery between 7-9th. Still not arrived and now 12th. Contacted company and they haven’t got them in stock and are awaiting delivery from manufacturer. Ordered from another supplier and arrived next day.
First and last time and I ordered £99 worth.
3. september 2023
Good customer service
My order was delayed but the problem was quickly resolved. Very good customer service
27. august 2023
Good product
Good product, quick delivery, been using Quality Eyes for my contact lenses a long while now, never had a problem, I'm one happy customer
30. juli 2023
I'll miss the service
Have always enjoyed prompt delivery and good quality product, but sadly QE no longer deliver to my country of residence.
25. juli 2023
Great prices and very helpful staff
30. juli 2023
Easy to order and speedy delivery.
25. juli 2023
Arrived on time!
26. juli 2023
Used to be better packed with a…
Used to be better packed with a cardboard box. (okay, you dropped the candy at some point, but fine) but this time only came with paper folder, the contact lenses box was damaged. (Probably when it was dropped on the floor coming through the pigeon hole ) Hopefully the actual lenses is still intact.
5. juli 2023
Poor delivery service.
When I placed my order the lenses were on stock, the next day I received an email advising they were no longer on stock, and could not advise when they would be. Not a satisfactory service.
29. juni 2023
Besvarelse fra Quality Eyes
Apologies for this, we are not always alerted instantly by the manufacturers of stock issues.
We aim to update any orders that flag as out of stock within 24 hours with the offer of cancelling with a full refund.
Apologies for any inconvenience caused.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.