QP Jewellers Anmeldelser 

Purchased a natural gemstone pendant and was genuinely impressed by the overall polish and detail. The gem matched the online photos exactly, came with clear authenticity documentation, and arrived right on schedule without any delivery issues.

Ordered a natural gemstone ring as an anniversary gift and the clarity of the stone blew me away. The piece was crafted with great precision, came with proper certificates of authenticity, and arrived safely packed within the estimated delivery window.

I ordered a ruby ring supposed to be delivered on 17th of September 2026, which is still not delivered, wrote so many emails no response, they have ruined my engagement, I will never recommend qp jewelle to any one, your phone never works

We ordered some earrings in 2024 -- they arrived in December 2025

We ordered some Pendants in January 2026 -- its now September 2026 - and we're still waiting

Their customer service is shocking at best

Their promises are not worth the emails they send

And you can not believe a word they say

When / if you ever get what you ordered its good quality

Getting what you order though is quite another thing all together

Terrible customer service.

Id give 0 stars if I could.

Sent an item back to be replaced as it was faulty. Got confirmation they had received it back and would send out the replacement.

Nearly 5 months later the only updates I have had is "we have no update" I have asked several times for someone to contact me with them now not replying.

I ordered a ruby & gold pendant and chain for £647.10 which supposed to be delivered on 17/02/26 which was not delivered. It's now been over 6 months and despite many requests for a refund nothing has happened.

Please do not order anything from these crooks.

I purchased a ring as a gift, and it turned out quite nice. The presentation was good, and the quality met my expectations, though there are a few small details that could be improved.

I returned my aquamarine necklace to QP Jewellers in October 2025 after they accepted my replacement request.
Over the following months, I contacted them repeatedly by email, but I kept receiving the same vague response: they could not tell me when the replacement would be sent.

As of 28 August 2026, I have received neither the replacement nor my original necklace back.
This is completely unacceptable. The necklace was a birthday gift and has personal value to me. I want either the promised replacement or my original necklace returned.
If this continues without a proper resolution, I will consider taking legal action!!!

Definitely a no star company !!! Just like most of the reviews a Very angry customer ,with no refund for faulty goods ( which have been returned) what do I do ??

If I could give less than 1 star I would. My husband ordered a pair of citrine earrings for my Christmas present, noting that the delivery date was well in time for Christmas. 8 months later and STILL no earrings!! We then asked for a full refund for the earrings in February/March, and we're still waiting for that, too! We have had no communication from QP Jewellers. To add insult to injury, the earrings are still on the site displaying as available to purchase - it beggars belief!
This company is clearly run by scammers - absolutely diabolical.

I am writing this review as a warning to other consumers regarding Order #189520941. I sent an item back to QP Jewellers under warranty for a repair 5 months ago. I have tracking proof that they received the item, but they have never sent it back or given me an update.Under the UK Consumer Rights Act 2015, repairs must be completed within a reasonable timeframe. Waiting 5 months is a gross breach of this law.One month ago, I sent a formal Letter Before Action to their customer service email demanding either the return of my item, a replacement, or a refund. QP Jewellers has completely ignored this legal communication.They are now holding both my property and my money. Because they refuse to respond to emails or resolve this privately, I am now forced to escalate this and report their conduct to Trading Standards.Avoid this company if you value customer service or your consumer rights.

Horrible company to deal with, avoid at all costs.
White gold and ruby necklace bought for my wife (£500), worn twice and a ruby fell out. Luckily retrieved the ruby and decided to return to the company for repair/replacement. 12 weeks+ passes without updates, continuous chasing amounted to nothing more than "can't refund as outside of period (bought December, failed February)" and "can't give timescale om repair". I genuinely could of took this to a local jewellers and had them repair within an hour , but for such an expensive item I wanted them to handle it.
Only ever resolved by raising a section 75 claim via my credit card.
A genuinely regrettable purchase and a company I will forever warn people from.

I have been waiting for my earings since February but they never arrived.

I was promised a refund in June but again this never arrived

The company is no longer responding to my emails

DO NOT TOUCH THIS COMPANY.
THEY ARE THIEVES

If I could give zero I would, my partner purchased some emerald earrings 2022, they broke 7 months later the stone fell out but they were happy to take them back and sent a replacement pair. Thus year after wearing them very rarely I got them out to put in and the stone again fell out. J contacted them again and sent them back via a link with Royal Mail tracked. They arrived safely with them and had no correspondence with them since m. I’ve sent several emails and tried to call their number that has no call representatives available, asks you to leave name and number but just cuts off. I have sent a formal complaint both by letter and email and again no response. How can a company do this ? Is it even legal ? I’m at a loss they’ve had the money for the earrings and his gave the earrings also 😡

Bought a ring that was estimated to be delivered by December 2025 but it never arrived. I repeatedly emailed asking for updates and each time I was told they weren't sure when it would be delivered.

By March I requested a refund. I was told it had been processed and would arrive within 14 days but by June I still hadn't received it. They also stopped responding to my emails after April.

I am now seeking legal advice.

I strongly do not recommend this company.

AVOID you will not receive your jewellery and you will not see your money refunded. Yes they are that bad. I wish I had checked reviews on here rather than trust reviews on their website.

cela fait maintenant 7 mois que j'attends le remboursement pour un bijou jamais reçu

Paid to return a necklace that sadly broke but was under their lifetime guarantee. Waited months. Chased. Fobbed off. Finally after almost 6 months I managed to get the necklace returned ( still broken) as I was worried I'd never see it again. They did not fulfil their promise of replacement. I would strongly suggest avoiding and shopping elsewhere. Horrendous customer service and wouldn't trust. Really disappointing. I'd love for them to do the right thing and replace/repair my wife's necklace as promised.

Avoid these like the plague! Warning do NOT use.
If zero was allowed then they’d definitely get that!
Placed an order in March with an (albeit estimated) delivery date but before the birthday that the gift was for. Nothing!! No correspondence. No calls. No “sorry there’s a delay” unable to talk with any of the alleged “team” just a round robin of emails with flakey answers to direct questions. Given a random new date for the expected delivery which came and went without any contact.
Asked for a total refund (via email of course) as the lack of item and legitimate answers plus the delivery dates given as well as the birthday had passed.
Let’s play runaround!!
It’s now July, 5 months after the order and payment was made and it’s had to go through my banks fraud department to get my money back!
Yet, no apology, no excuses, no contact. As if I should’ve expected one?
I wish I had read the reviews beforehand as forewarned is forearrmed.