Pure Sports Medicine Anmeldelser 

436
•
TrustScore 3.5 ud af 5

3,3

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Terrible service - can never get a hold of the Canary Wharf receptionist to make an appointment or ask a question. They are not welcoming in the clinic. None of the exercises my therapist has given me... Se mere

Bedømt til 5 ud af 5 stjerner

I went to Pure Sports medicine to see Aisling- women’s health. The experience has been empowering and the results made a big difference within a couple of weeks. Aisling gave me very manageable exerci... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

5 Star Experience working with Jack Bain! His professionalism, expertise, and follow through always left me impressed. I worked with Jack for over a year while he helped me first recover from a trauma... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I’d just had a procedure on my back and booked physio to keep recovery on track. The clinic cancelled multiple sessions on the day—I didn’t complain and asked for another therapist: “fully booke... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Fysioterapiklinik

Oplysningerne kommer fra forskellige eksterne kilder

We are an expert team of sports medicine and musculoskeletal specialists, dedicated to ensuring our patients receive the very best treatment and enable them to lead the active lives they deserve.


Kontaktoplysninger

3,3

Middel

TrustScore 3.5 ud af 5

436 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

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Har besvaret 33 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

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3,3

Alle anmeldelser

(436)

5 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Jordan @ Canary Wharf

Jordan has been an excellent Physiotherapist and a good support over the 9 or so months that I was seeing him. When I first met him I was pretty limited with what I could do physically due to my injury, but he steadily got me back to full ability, educating me along the way about maintenance and injury prevention when I return to training / daily life. I would definitely recommend him!

13. december 2022
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Besvarelse fra Pure Sports Medicine

Hi Lewis, thank you for taking the time to share your experience. We're grateful to have had the opportunity to support you through your rehab, and pleased you have found the process to be so beneficial. We appreciate that the road to recovery after an injury can be challenging, but we're always here to help. Thank you again.

Bedømt til 5 ud af 5 stjerner

Fantastic experience with Huub - 5*

Fantastic experience with Huub over the last few months.

Thanks to his expert advice and progressive programme, I am now able to compete and train at my highest ever level, totally pain-free (knee and back trouble previously). Can't recommend Huub enough for anyone looking to grow strength, flexibility and perform more effectively. 5*

1. februar 2023
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Besvarelse fra Pure Sports Medicine

Hi Ollie, thank you so much for your 5-star review for Huub at our Kensington clinic. We're grateful to have had the opportunity to support you through your knee and back rehab, and so pleased that you've seen such a benefit in the treatment programme that Huub created for you. We hope you continue to be pain-free in your knee and back for a long time to come!

Bedømt til 5 ud af 5 stjerner

Friendly reception in arrival

Friendly reception in arrival, backed up by very good initial appointment and discussion on the difficulties and back pain I was experiencing. Sessions with Tony Robinson and Alice Mason got to the root cause, a program of soft tissue massage and exercises to release a trapped nerve were carried out which relieved and eliminated the pain. A very good result.

14. december 2022
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Besvarelse fra Pure Sports Medicine

Hi John, thanks for taking the time to leave your feedback. We're so pleased to have been able to support you via Physio and Soft Tissue Therapy, and to have been able to relieve your pain and trapped nerve. We hope you continue to see the benefits of your treatment for a long time to come. Thanks again.

Bedømt til 5 ud af 5 stjerner

All round great experience

I've been visiting Pure Sports in Bank for 3 months ahead of an upcoming snowboarding trip. Nick G has been great in helping me build up strength and confidence in my knee which I have not had for years. The facilities are also great and the use of the gym between sessions is particularly helpful. Would highly recommend!

11. januar 2023
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Besvarelse fra Pure Sports Medicine

Hi Rob, thank you so much for taking the time to leave a 5-star review for Nick at our Bank clinic. We're grateful to have had the opportunity to work with you and support you with your knee rehab ahead of your snowboarding trip. We hope you had a great time and enjoy the slopes totally pain-free!

Bedømt til 5 ud af 5 stjerner

Excellent treatment

Excellent treatment, first rate facilities - brilliant clinicians, great understanding of my clinical needs - highly recommended.

3. januar 2023
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Besvarelse fra Pure Sports Medicine

Hi Gaurav, thank you for your 5-star review! We very much appreciate it and are so glad that your experience with us has been so positive. Thank you again, we'll be sure to pass your comments on to Pierre at our St Paul's clinic.

Bedømt til 5 ud af 5 stjerner

My back issues sorted by Zachary in…

My back issues sorted by Zachary in four visits - I'm extremely happily surprised by this result

14. november 2022
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Besvarelse fra Pure Sports Medicine

Hi there, thank you for taking the time to leave a 5-star review for Zachary at our Canary Wharf clinic. We're so pleased that you've seen such benefit from your Physiotherapy treatment, and glad that you're feeling better.

Bedømt til 1 ud af 5 stjerner

Whilst I can’t give a review on…

Whilst I can’t give a review on treatment, I spoke to someone this morning who was passing on messages between myself and someone else who works at Pure Sports Medicine - after the Bupa website said they can help with neurological problems, I get told they can with a doctors referral which I said I can get, and I explained what had happened and hear in the background ‘can we help someone that had a brain tumour/stroke’ who had a response of ‘oh no we can’t do that’ making me feel awful about myself and getting help, so I wouldn’t recommend trying to get help from this company.

23. december 2022
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Besvarelse fra Pure Sports Medicine

Hi Josh. We apologise profusely that you have been made to feel this way and the distress this experience has caused. It is not acceptable and we will be sure to investigate this within our team and take appropriate action to ensure it doesn't happen in the future. We want to assure you that we aim to offer help to all who contact us with medical concerns and, if you would be willing, we would like to continue this conversation with you in more detail and see if there is any way we can help. Please contact us directly at media@puresportsmed.com where a senior member of our clinical team will discuss your concern with you. With our sincerest thanks for offering your feedback, we hope to hear from you soon and apologise again for the distress this has caused.

Bedømt til 5 ud af 5 stjerner

Friendly and professional service

From the reception/admin staff to the consultant everyone was professional, knowledgeable, helpful, and friendly. Brilliant customer service and most importantly they resolved my medical issues, after months of struggling to get a diagnosis.

8. december 2022
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Besvarelse fra Pure Sports Medicine

Hi Caroline, thanks so much for taking the time to leave your feedback. We're pleased that your experience with us was a positive one and that you felt welcomed and supported by all staff. We're grateful to have had the chance to help you resolve your issues and find the correct diagnosis - after all, that's the key to finding the right treatment path.

Bedømt til 5 ud af 5 stjerner

Great rehabilitating massage

Have had several back/shoulder/neck massage sessions with Emanuela at Canary Wharf branch. Superb! Very professional and friendly approach. Hits the spots with perfect strength and intensity. Thank you.

6. december 2022
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Besvarelse fra Pure Sports Medicine

Hello, thank you for the 5-star review for Emanuela at our Canary Wharf clinic. We're glad we could support you with your back, shoulder and neck pain with soft tissue therapy, and that you found it so beneficial.

Bedømt til 5 ud af 5 stjerner

Transformation in mobility, and discomfort gone

Having had chronic shoulder and neck pain for many years post a series of dislocations and fractures and subsequent surgeries I visited Ruby (Sports Massage) at the Kensington Clinic for help with an acute flare up. She really helped manage that, but referred me to Ash (Physio) to further explore issues.

Having been through this several times I was a little sceptical - but I’ve genuinely been amazed at the progress made. As a regular gym goer, there were a number of exercises I thought I’d never do due restricted movement etc, but the analysis and approach from Ash was far broader than the acute injury I came in for - as such, range of move has greatly improved (and as a result so has my training). Plus complete relief of the chronic pain I’d come in for…

I can genuinely say that circa 3 years after a spinal fusion this is the most comfortable my neck has ever been…

4. november 2022
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Besvarelse fra Pure Sports Medicine

Hi Andy, thank you for taking the time to leave your feedback - especially the wonderful comments about Ruby and Ash. We're so glad that you're feeling your best in 3 years, and we're grateful to have been able to be a part of your rehab process and help you get to this point. We hope that you continue to see the benefits of your treatment, and enjoy pain-free gym-training, for a long time to come.

Bedømt til 5 ud af 5 stjerner

Jordan very helpful

Jordan was hugely helpful, quickly identifying my back issue and, crucially, giving me practical, manageable exercises to do each day to solve the problem. Highly recommended.

15. november 2022
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Besvarelse fra Pure Sports Medicine

Hi James, thank you for taking the time to leave your feedback for Jordan at our Canary Wharf clinic. We're glad to have been able to support you through your back rehab. As a result, we hope you're able to live the active life that you deserve, pain and injury free, for a long time to come.

Bedømt til 5 ud af 5 stjerner

Sophie Whitehead is brilliant at…

Sophie Whitehead is brilliant at alleviating neck and shoulder pain (due to bad posture re desks, working on laptops, iPads etc). 2 sessions with her and it was gone and that was 1st massage in over 2 years. Can't recommend highly enough.

11. oktober 2022
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Besvarelse fra Pure Sports Medicine

Hi there, thank you for your 5-star review for Sophie at our Raynes Park clinic. We're pleased to have been able to relieve your neck and shoulder pain with Soft Tissue Massage Therapy. We hope you continue to see the benefits of the treatment and able to work pain free.

Bedømt til 1 ud af 5 stjerner

Nearly two years on from taking a…

Nearly two years on from taking a course of exercises prescribed to me by Dean Sutton at PureSport Bank, I still have recurrent knee pain and arm pain from a pinched nerve in my neck. I went to Dean for exercises for osteoporosis and he encouraged me to lift weights that were just too heavy for my level of fitness. I did voice a concern that perhaps my joints were not ready for that degree of loading, but was brushed aside. PureSport initially gave me some free physiotherapy when I reported the injuries, (which actually made my knee a lot worse) but when I asked for compensation, they cut me dead. I have since paid a huge amount of money to various other physios, trying to recover, and I have even seen knee specialists, but it seems that the damage is permanent and I will always have a fragility in my neck and knee which translates into regular bouts of pain if I go beyond certain set limits of activity. I am beyond angry about this as I had never had any pain before I went to PureSport. PureSport did not take proper care of me, they wrecked my fitness, and I bitterly regret ever having contacted them.

11. november 2022
Uopfordret anmeldelse
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Besvarelse fra Pure Sports Medicine

Hi there, thank you for taking the time to leave your feedback. We are sorry to hear that you are still experiencing pain in you knees and neck. We work hard to try and resolve any issues people have with their care, as we truly want to help people reach their goals and live better, more active lives. Unfortunately we were unable to achieve a solution that you found to be satisfactory. We welcome all feedback and always review our care to see if anything could be done differently for a better outcome. Thanks again, and we wish you the best with your recovery journey.

Bedømt til 5 ud af 5 stjerner

Professional and competent doctors

Professional and competent doctors, accountable, amazing service.

2. november 2022
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Besvarelse fra Pure Sports Medicine

Hi Francesca, thank you for the 5-star review! We're pleased that you found your appointment with Dr Jawad helpful and professional. Thanks again.

Bedømt til 5 ud af 5 stjerner

Would highly recommend

I have been seeing Andrew at the Canary Wharf branch regularly since October 2020, following a knee injury requiring surgery. Andrew's knowledge really helped any worries leading up to the surgery and he was always patient with the many questions I had. The care after the surgery was also brilliant, always ensuring that I had a plan to follow, so I knew roughly when I could get back to doing sport.

Less than 2 years post surgery, I am now back to climbing and running, with my first half marathon coming up in a month! I would highly recommend Pure Sports Medicine.

10. august 2022
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Besvarelse fra Pure Sports Medicine

Hi Jessica, thank you so much for the 5-star review for Andrew at our Canary Wharf clinic! We're so pleased to have been able to support you with your post-surgical knee rehab, and we want to wish you the very best of luck with your upcoming half marathon - you're going to smash it!

Bedømt til 5 ud af 5 stjerner

Aisling -- best physio!

I've been going to Pure Sports for a couple of years now and have seen major improvements in my neck and shoulder pain -- which previous doctors have been unable to improve with injections or other exercises. Aisling is an amazing physio that keeps the sessions energetic and fun with lots of variety. Her positive attitude on top makes it all a joy! Thank you!

3. oktober 2022
Uopfordret anmeldelse
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Besvarelse fra Pure Sports Medicine

Hi Anne, thank you so much for taking the time to leave such a wonderful review for Aisling at our Kensington clinic! We're so pleased your experience with us was so positive and that you have seen such great results from your treatment. We glad to have been able to support you through your neck and shoulder rehab.

Bedømt til 5 ud af 5 stjerner

Top quality treatment and empowering advice

I briefly lost control of my body when I was hit during a light sparring session. I then started to develop pain in both hands. I saw Dr James Noake, who I had previously seen for a knee issue, at Pure Sports Medicine Bank the next day. James was attentive and reassuring. He sent me for a MRI of my cervical spine, which revealed severe cervical stenosis at 2 levels which was causing radiculopathy (pain from nerve root impingement). James organised a referral to a spinal consultant who recommended surgery. I wanted to explore all of the surgical and non surgical options. I discussed this at length with James - including by email when he was on holiday - and he organised a second opinion from another consultant. That consultant confirmed that I needed surgery both in order to protect from further injury or degeneration and to enable me to return to full activity.

To be told that I needed significant surgery was a real shock. James put me back in the driving seat. The discussions I had with him, and the second opinion for which he referred me, enabled me to make decisions about my care with a full understanding of the risks and benefits, and the alternative courses of action.

It also reflects my experience with him when he treated me for my torn medial meniscus. He explained the surgical and non surgical options. I wanted to try conservative (i.e non surgical) treatment, which is effective in about 2/3rds of cases. When that failed, I had surgery, which has been completely successful.

I am extremely grateful to James for his support, advice and treatment. His medical judgement is first rate. And his approach is to empower informed patient decision-making, which is very important to me.

Thank you, James!

5. september 2022
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Besvarelse fra Pure Sports Medicine

Thank you so much for taking the time to leave this absolutely incredible review for Dr James Noake at our Bank Clinic! We are beyond thrilled that your experience has been so very positive and that you felt you were able to regain control of your recovery journey. We are passionate about education and working together to find the best course of action for each individual, so we're very glad to have successfully provided this for you.
We're glad to hear the surgery was a success and hope that you are able to move forward, pain and injury free. Thank you again.

Bedømt til 5 ud af 5 stjerner

I attended Pure Sports at Chancery Lane…

I attended Pure Sports at Chancery Lane clinic for physioptherapy on my shoulder injury by Claire Park. The treatment and care were absolutely excellent and I was delighted with the service.

29. september 2022
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Besvarelse fra Pure Sports Medicine

Hi Herbert, thank you for leaving a great review for Claire at our Chancery Lane clinic. We're glad that your experience with us was a positive one and that you felt that the treatment and level of care provided was excellent. Thank you again!

Bedømt til 5 ud af 5 stjerner

Successful shoulder injury rehab.

I worked with Jordan to resolve a stubborn shoulder pain that was I was struggling to shake. He was very pleasant to deal with, and readily formulated an effective treatment plan which quickly yielded results. He used my feedback combined with testing data to monitor progress and ensure the program was responsive to my needs. Exercises (supported by clear explanations, demonstrations, and rationale) were varied, avoiding any sense of rehab as a ‘chore’. This was supported by encouragement and positive reinforcement throughout. Each time I’ve needed physio support, I’ve had a very positive experience from the Pure Sports Med team. Would recommend highly.

26. september 2022
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Besvarelse fra Pure Sports Medicine

Hi Rue, thank you for your wonderful review for Jordan at our Canary Wharf clinic. We're so pleased to have been able to support you through your shoulder rehab and that you felt the treatments, processes and reasoning was so well explained to you throughout. Thanks again, and we hope you continue to see the benefits of your treatment for a long time to come.

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