PureDrum - DON'T buy from them
Received the item (blue dress for my wife - invoice PureDrum order ZS1160) April 29, 2026 and complained via email on May 2, 2026 that the size should have been Large and it was, actually, no less than 2XL, and it was completely wrinkled and abused in a small plastic bag beyond any ability to wear. They never disputed my claim but just continue a run-around to avoid a refund despite their terms to the contrary; same thing with return postage which their terms state they need to pay
I have sent no less than 9 emails to seller, in response to their never-ending-emails that refuse to give a return address, refuse to issue a refund, and demand that I pay shipping back when their return/refund terms clearly underscore the return freight to be their responsibility under these circumstances. The dress they sent, in a small bag, was humongous (2XL) whereas the size ordered was Large and, furthermore, it came in completely frazzled, wrinkled, and not wearable. They are fraudulent, unethical, and breaching all of their own conditions. They are doing everything to frustrate the return and refund beyond belief. They should not be doing business in this country.
On May 11, 2026, in the evening, they sent 2 more emails with the same subterfuge. The last one demands I pay for return postage when, by their own written terms on their site, they say they will pay for return of defective/non-conforming items and, notably, in their avalanche of emails they never once disputed my claim. Their terms also list an American address for return and, moreover, the package came from an American address. But they demand return to China. I did not receive the package from China, but from a USA address. They are fraudulent, and goes well beyond the garden variety consumer rights breach.
My dollar amount may be minimal but the issue is their conduct, not the item value and, in aggravation, the toll they will take on the rest of American consumers. For that reason, if no other, they need to be stopped from doing business in this country. I have all documents if you want them, including the emails, Thank you for your attention and follow-through to end their activities in the USA. They do not list an address or telephone number.