They sold me a puppy that was supposed…
They sold me a puppy that was supposed to be a purebred shih tzu but it is not. The puppy is mixed with seven breeds and is 51% bichon Frise and only %28 shih tzu. Drove two hours south with my family on my birthday for a puppy we were told was a purebred and is actually a mixed breed. Spoke to associate in their store about it and they blew us off. Manager wouldn’t get on the phone just sent us a text message and wouldn’t even get on the phone to resolve the issue just blew us off in text and wouldn’t help us after we sent her the dna results of our puppy being mixed with seven different breeds and being 51% bichon frise when he is supposed to be a purebred shih tzu! They didn’t want to make it right and they misrepresented the breed. After reporting them to the usda they want to give us what we previously asked us for which is a refund. However they want us to sign a lawyer document to keep our mouths shut and remove our truthful review and that if they suspect that someone is reviewing them badly and that they think it is us that they will sue us! We are the victims here and we will not be signing their document. After reporting them to the usda they had to take all of their puppies to the vet to get rechecked and get new health certificates because they were not working with usda vet. I would recommend not buying a puppy from them because they aren’t transparent and want to play victim when they are misrepresenting breeds and ultimately lying to customers.
