Proteks Anmeldelser 23

Did not keep their word to do remedial work. Born liars the whole lot. Took them to court and won. Sheriff officers went and served them. Still nothing. This has been going on for 10 years. Now before my next step, I hear they are to dissolve. On it goes. But I will not give up. Don’t use them.

Can't recommend PROTEKS enough, my house has been completely transformed 😃 from the survey to the guys on the job I've been kept informed about all the process from start to finish
⭐️⭐️⭐️⭐️⭐️

"I had a fantastic experience with the company that protected and coated my walls. The work was done to a really high standard, and I couldn’t be happier with the results. The team was professional, efficient, and left no mess behind. I have no complaints and would highly recommend them!"

Tracy dunno

I would not use this company again. We had our house coated at a cost of about £13000, at first it looked good but soon developed a crack which they blamed on the rendering even though the representative who first came said that all problems with the rendering would be fixed. It was “repaired” ,at a cost, but when the cracks reappeared they refused to repair it and shouted down the phone. The guarantee they offer is not worth the paper it is written on

Checked this company out after seeing their advert on TV. Can't find any evidence that this product has a BBA Certificate. This is a must for me for any wall coating. If it was any good, it would have a BBA Certificate.

Do NOT use this company!!!!
Agreed all details & price of completing my house 12 months ago (Feb 2025) & still not completed. Poor excuses when I finally got to speak to them, full of broken promises, missed deadlines (of which they proposed), alongside poor communication. I gave this company multiple chances to make things right but they have failed every time.
Very disappointing experience!!!!

I simply cannot recommend. We have been attempting to get compensation for years from Proteks Systems to no avail.

Their claims are extremely misleading, and concerning.

Given we have not received the compensation, I have compiled pages and pages of documents, screenshots and pictures of their claims to support multiple complaints with Advertising Standards, Trading Standards, and the UK small claims court (among other things).

"Never paint exterior walls again" is an insane claim! Along with their supposed 25 year warranty (which is less than half of that).

Speaking to a lawyer, they've said the T&Cs are unreasonable and we have a strong case which was a big relief.

By chance, we recently happened across a journalist who promised to investigate further - unsure what will come of this but it gave us hope that others are not so easily mislead.

The initial appointment with the sales person was very informative and everything that was discussed ws delivered ahead of time. Daniel who actually did the job was very efficient, tidy worker and reliable. I am extremely pleased with the outcome and would recommend Proteks

The painter did an amazing job and I have no complaints. Thank you

From start to finish the process was faultless. Very good customer service throughout the whole process.
Anthony who completed the work from
start to finish was a great guy, very professional and extremely personable.
An asset to the company.

Damen,Anthony and Daniel were amazing throughout this project.
Anthony and Daniel worked in freezing weather and completed doing the whole house, driveway, garage and front steps in two weeks.Everything we had asked for was completed really well. Nothing was a hassle for them. Thank you once again for the amazing job you have done at our house.

Very good work carried out by Proteks, was very easy to setup we contacted them via live chat and our details were taken and passed on to the surveyors who came out to measure the house, very quick and efficient and agreed to price. Very happy with the quality of work everything was mapped out and happened as they said it would. Highly recommend.

Communication.
Excellent comms at each stage. An enjoyable, if expensive, experience. Dealt with team member Janet. No negatives.

I felt that a very professional approach was made to my job from start to finish. I was delighted with the service, the staff involved at every stage, the workmanship and the product. My house looks great!

Would not recommend this company to anyone my house was painted 3 years ago at the time the house looked great the employee who painted the house even left us with 2 pots of paint should I ever need it he said fantastic so I thought,couple of years later the white paint starts to flake off the walls and I also had cavity wall insulation done at the time and I painted over the small holes with the paint I was left by the protek employee I contacted protek about the flaking white paint on the bottom of my house where no insulation holes were drilled or repainted I explained to the company on the phone about the flakey paint and how I had painted over the insulation holes with the grey paint I had been left by proteks no problem if I pay £180 some1 will be out to inspect my property guy came out had a quick look and off he went week later I’m informed I had invalidated the warranty by painting over the insulation holes so they take £180 knowing fine well they were not going to do a thing about it not a bad wee scam they could have easily told me at the time the warranty is invalid because I had touched up there paint but nope they took the £180 please be warned this company does not care once they have got your money read the other bad reviews I really wish I could put up pictures of my house to show what a mess it is after only 3 years you will be told this paint won’t flake or chip for 10+years bit of a joke or a lie I will now have to look into getting a professional company in to repaint my house to cover over the mess I’m left with after proteks poor flakey coat which cost me over £2000 and lasted not even 3 years wow proteks quality service you run out of Wishaw 😳 I see proteks like to reply only to positive reviews don’t think I will be getting a reply 🤔

As someone who has used PROTEKS in the past I couldn’t be more happy with my decision to use them again after many years. The whole process is very professionally carried out by cheerful and skilled personnel and I am delighted with the end result. Above all I am confident that my house is well protected and will continue to look good for years to come.

The house looks double the value with the work completed, and we have been treated beyond fairly by these people, who corrected an earlier botched job that was nothing to do with them.

Broken Promises and lies
Broken promises and lies around Installation Procedures , as per documents provided to us. Durability as per advertising , work schedules and warranty (not honoured )
Signed contract in March £8900
Given start date May
1st on site mid June last on site mid Dec , works never completed .
10 different sub contractors
50 phone call to office many frustrating due to unprofessional response often resulting in MD shouting over us and slamming phone down .
6 months of untold stress, poor communication , cancelled holidays as they would not send men if we were not on site . 6 months if our life we can not get back .
Health and safety issues , tradesman fell from ladder . Often lone tradesmen , we had to foot ladder . Garden wall damaged when trying to move large generator unaided , again we had to step in . Arrived often without ladders , drop cloths . We had to buy drop clothes to protect new decking and silicone to replace seals at windows and doors damaged by spraying .
Not once was there a Proteks vehicle on site

Do not believe a technical survey of works was ever carried out resulting in many challenges that could have been avoided . Some tradesmen requested the director come and see the job , this never happened .
We have now tried to claim on our warranty for defects and have been advised that they have voided our warranty without any written notice .
We expect the company to comply with Consumer Rights Act 2015 and rectify the defects . However if this does not happen we will have no option but to seek legal action .

We wish we had done further research before engaging this company . If we had known then what we know now we would not have signed up with them .
Update The company have refused to abide by Consumer Rights Act 2015 . Refused to respond to any written correspondence . My initial review was removed as I had named the Director .
Further defects have appeared on the property since my initial review .
Advert states ..No quibble guarantee !
The wording of the adverts does not match the actions of the company !!!