Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
We are at the forefront of the safety industry offering a wide range of protection, detection, monitored alarm systems & emergency response, making sure our customers are protected with our 24 hr on call facility.
Serenity House, 31 Gate Lane, B73 5TR, Sutton Coldfield, Storbritannien
Is this company protect and serve or Rancom? I have paperwork from both - phone call from a guy from Rancom Friday saying I need to pay more for my system- warranty, well who are you? Rancom or protect and serve???
Yes, beware this company’s sales practices. We also had a representative call on the pretext of doing a technical check who then launched into a very aggressive sales pitch claiming that our present alarm system would need replacing in 2025 at high cost but we could buy a heavily subsidised one from them if we moved quickly! Thus claim was incorrect but we fell for it and paid up front (foolishly!). The system was due to be fitted the next day. We soon realised we had made a mistake and cancelled the fitting and claimed our money back. To be fair, the money was returned without quibble but it was an unsettling experience.
Besvarelse fra Protect and Serve Home Security Ltd
Dear Mr Davenport we are sorry to hear of your dissatisfaction recently. Our senior security advisor visited you to do a full 360 degree assessment of your system including any battery changes but did also pitch to you an upgrade to a monitored alarm which provides you with far better 24/7 cover - once you stated you did not want to proceed a full refund was given.
We recently had a visit from an aggressive salesman whopersuaded us into investing more money so we could have online connection.. ok, no mention of renewing the equipment guarantee at a further cost of 1000... which they are now demanding..we have made a very expensive mistake using this company.. please be aware of their sales tactics
Besvarelse fra Protect and Serve Home Security Ltd
Dear Mr Myers sorry to hear of the issue you have faced - the warranty is an optional product which provides a host of additional benefits to care for your system long term. I am sorry if this was not made clear.
I have used Home Securities since1981 firstly with alarm and later with camera's. During all this time I have found them to be professional with installation and always obliging.
Service and communication is faultless.Office staff are easy to speak to and always helpful.
I am shocked and appalled by this company's treatment of my father, who is in his 80s. Under the guise of a technical check-up, they entered his house to push a hard sell for a product he had previously declined. He was left visibly shaken by this hard sell because the language and manner of the salesperson/bully were both intimidating and rude.
My 86 year old mother had a representative from Protect and Serve around for what was ostensibly a technical check up on her system. The representative did the check up but then pointed out that she had no carbon monoxide alarm. All well and good, but he then proceeded to try and sell her one in a very insistent manner that she (for all that she is a very independent and acute lady) found quite unsettling. I find that the use of a technical check up to access an elderly person and submit them to an aggressive sales pitch is very unacceptable.
Please note that Protect and Serve Home Security Ltd (part of the Rancom Security Group) latest is to get current customers to pay extra for equipment changes for BT Analogue to Digital. we have spoken to Talk Talk and BT to be told that although changes are happening between now and 2025 the copper analogue will still be active. Therefore no changes need to be done right now on the equipment, its just another money maker for Protect and Serve/Rancom so please check things out before accepting their advice.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
