ProSupplements Anmeldelser 

299
TrustScore 4 ud af 5

4,0

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 3 ud af 5 stjerner

Product quality and prices are good. Mixed experiences with order times. Previous orders have arrived quickly with good communication. Latest order took 3 weeks to arrive after multiple unanswered e... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I've been trying Hydrowhey for a while and I was pretty impressed. The taste was awesome,i have tried both vanilla and chocolate and it wasn't gritty like some other protein powders I've had in the pa... Se mere

Bedømt til 5 ud af 5 stjerner

This is the second time I've purchased Optimum hydro whey protein. Thank you for your consistent promptness. It's very expensive in comparison to other proteins, but it's the best protein I've ever ha... Se mere

Bedømt til 4 ud af 5 stjerner

Whilst my order took a month to be delivered they did eventually get in touch to explain . Product delivered exactly as ordered. Legit business perhaps just with a few teething issues.

Virksomhedsoplysninger

  1. Sportsernæringsbutik
  2. Butik med vitaminer og tilskud

Skrevet af virksomheden

We are Australian owned and operated Fitness Supplements based in Melbourne, with a Melbourne warehouse offering price competitive Fitness Supplements. ProSupplements was established in 2020 by a group of committed sports enthusiasts cognisant of healthy and effective nutrition.


Kontaktoplysninger

4,0

God

TrustScore 4 ud af 5

299 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 75 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,0

Alle anmeldelser

(299)

24 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Issue resolved

Recently after having had a payment issue I received a prompt , efficient & effective resolution accounted for by David. Pro Supplements have always supplied a quality product in a very timely manner (Melbourne to Perth in less than a week) since I started ordering from them over 3 years ago & at a great price too. Thanks again for your assistance David

3. februar 2025
ProSupplements-logo

Besvarelse fra ProSupplements

Hi Paul,

Apologies indeed on the oversight regarding the double payment system error, and communication for your Order on 3rd February.

The only explanation I can offer is that it was the week after Australia Day, and we were down staff during this time. 🙄

I have refunded the erroneous Order to your original Credit Card payment method. Please let us know if you have not received your refund. Please also use the code sent by email to receive 10% off your next order.

Really sorry for the delay and inconvenience.


Best Regards
David
ProSupplements

Bedømt til 1 ud af 5 stjerner

1 month to process & deliver order

Order was ‘missed’ and not processed for 2 weeks. Then Item was out of stock (still listed ‘in stock’ on website) so order didn’t arrive for a month.

5. februar 2025
ProSupplements-logo

Besvarelse fra ProSupplements

Hi Mariena,

Apologies indeed for the untimely dispatch of your order. Our regular monthly delivery from Protein Supplies Australia was delayed due circumstances outside of our control. Supplement companies are presently experiencing supply problems due to increased global demand for Milk Protein Powder, and certain products were not bagged and shipped as usual. 🙄

Please use the code sent by email to receive 10% off your next order.

Really sorry for the delay and inconvenience.


Best Regards
David
ProSupplements

Bedømt til 1 ud af 5 stjerner

Terrible Customer Service and I feel I…

Terrible Customer Service and I feel I just wasted my time and money
I placed an order 10 days ago and never received a email regarding dispatched tracking order.
I have tried to contact them multiple times via email, phone and their “contact us” which states:
“We're happy to answer questions, help you with returns, or give advice in relation to products”.
“Please fill out the form below if you need assistance, and we will reply within 24 hours”.
After 7 days I still have not received any correspondence from them..
Looking at previous reviews it seems they do respond to their poor reviews. So if a response is given, Pro Supplements Australia please accept “👎🏻in advance “

28. januar 2025
Uopfordret anmeldelse
ProSupplements-logo

Besvarelse fra ProSupplements

Hi Lee,

Apologies indeed for the unsatisfactory dispatch and communication. We were down staff for a couple of weeks recently, particularly leading up to Australia Day resulting in your order being overlooked. Your order was partially sent Express Australia Post immediately when the error was discovered. The remainder will also be sent Express Australia Post when new supplies arrive, and we have added a free shaker bottle and samples. All future communication will be replied to within 24 hours. Please use the code sent by email to receive 10% off your next order.

Really sorry for the delay and inconvenience. Please let us know if your order was not successfully received in full.


Best Regards
David
ProSupplements

Bedømt til 5 ud af 5 stjerner

Excellent Product and Top-Notch Customer Service from ProSupplements Australia!

I've purchased the Animal Pak supplement from ProSupplements Australia on multiple occasions, and I'm thoroughly impressed with both the product and the service.

The Animal Pak has been a valuable addition to my fitness routine, providing essential nutrients and vitamins that support muscle growth and recovery.

What really sets ProSupplements Australia apart, however, is their exceptional customer service. On the rare occasions when I've encountered an issue with my order, their account manager has been incredibly responsive and helpful, resolving the problem promptly and professionally.

Overall, I highly recommend ProSupplements Australia for their excellent products and outstanding customer service. I'll definitely be continuing to shop with them in the future!

30. december 2024
Bedømt til 1 ud af 5 stjerner

12 days since I placed my order and it…

12 days since I placed my order and it still hasn’t arrived. Waiting for customer service to respond to me but….. I’d say their customer service or lack there of needs a good shake up and I won’t order from them again for this reason

17. januar 2025
Uopfordret anmeldelse
ProSupplements-logo

Besvarelse fra ProSupplements

Hi Steph,

Apologies indeed for the unsatisfactory response time. Our records said there was 1 item left in stock, when in fact there were none. As discussed we dispatched the alternative EVLution Nutrition, Vitamin D3+K2, 60 Capsules Express Australia Post and tracking details say it arrived to your Victorian address the following day. Please use the code sent by email to receive 10% off your next order.

Really sorry for the delay and inconvenience. Please let us know if your order was not successfully received.


Best Regards
David
ProSupplements

Bedømt til 4 ud af 5 stjerner

Needs improvement in customer support and order status update and faster delivery

I'm changing my review from 1 star stating it's a scam site to 4 stars because after 10 days I have received my order. The problem is there no update or status check. Nor do they reply to emails. I really thought my money is gone. But after 10 days I have received my products. So yea 4 stars but they have to improve customer relation and keep them in the loop plus they take took 10 days to deliver as I had to leave the country but my kind neighbor has received the products on my behalf.

16. december 2024
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Competitive prices

I continue to order from these guys because of their competitive prices (cost of living, etc). However, I’d love more timely communication and execution of my order.

18. oktober 2024

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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