Frequently buy from this company. Always let me know when an out of stock item is available again. Fast turnaround service with secure packaging. Thank you Proper.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The site is easy to navigate and I soon found the item that I was looking for. Quick and easy to purchase. Good information regarding despatch and the item was received within a short period of time i... Se mere
Virksomheden har svaret
My CDs arrived promptly, securely packaged, and I have been enjoying listening to them since. I made these particular choices as I was fortunate/lucky enough (?) to visit Les Cousins in the 1960s a... Se mere
Virksomheden har svaret
For what it cost I though the item could have been better packed for protection. Also, I had a discount code which I couldn't use and delivery should have been free. That said I love the item and the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Propermusic.com is part of the Proper Music Group Ltd and was launched as an online store in October 2011 to supply music CD's, Vinyl, Bx Sets etc... direct to customers at competitive prices with an exceptional level of customer service. We've been supporting independent record labels and music since 1988. Our main aim is to provide an online shop window for the kinds of specialist music from artists and labels that you would not otherwise have the opportunity to find or discover in stock elsewhere. Our sister company, Proper Music Distribution is the largest independent distributor in the UK and we are able to supply music from over 2000+ labels from all over the world, regularly releasing over 150 new releases or re-issues every week. We employ dedicated and experienced staff who provide a polite and professional level of customer service through our extensive product knowledge from working within the music industry for many years. All our orders are despatched using a first class or airmail service with Royal Mail (Tracked as standard for all UK orders, optional for ROW) or via our network of courier services. Your opinion matters greatly to us and our reputation relies on it, so any feedback good or bad would be greatly appreciated and most welcomed. Your total satisfaction with our service is our ultimate goal.
Kontaktoplysninger
Units 1-5 Applegarth Drive, DA1 1 JD, Dartford, Storbritannien
- 020-8676-5148
- marketing@propermusic.com
- propermusic.com
4,7
Fremragende
302 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 62 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Always very quick
Always very quick, albums are in good quality.
3. december 2025
Uopfordret anmeldelse
Besvarelse fra Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
One month and waiting. No CD, no info
I ordered a CD on the 13th November and have emailed the company twice: no contact from them and no tracking information.
13. november 2025
Uopfordret anmeldelse
Besvarelse fra Propermusic.com
Dear Richard, We're sorry to hear about the delay with your order and the poor experience with our customer service dept and sincerely apologise for any delays in responding. We always endeavour to reply to all enquiries as quickly as possible and we have clearly failed in this instance. Please contact our service desk if you require any further assistance and I will ensure we reply promptly.
Always excellent service from this…
Always excellent service from this store. Produces records of high quality, easy ordering via the website and prompt delivery, with helpful notifications of progress.
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Good packaging and prompt delivery.
2. december 2025
Uopfordret anmeldelse
Besvarelse fra Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Besvarelse fra Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Very good service
Very good service. Product as described and prompt delivery.
14. november 2025
Uopfordret anmeldelse
Besvarelse fra Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Easy ordering service & quick delivery,
Easy ordering service & quick delivery,
With secure packaging Thankyou!
18. november 2025
Uopfordret anmeldelse
Besvarelse fra Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Poor communication
Ordered 2 CDs which were described as being in stock. Delivery arrived of 1 item, no mention of when other item would be sent, so I contacted and was told that the only one they had was faulty and they would issue refund.
I contacted again and requested that they reorder for me. No reply, but refund did come through. Very poor communication and disappointing service.
Will be a while before I use again, if I do.
Following your reply I agree that this is not your normal service level.
However, your communication was appalling throughout and I had to prompt you before I received any information from you. I appreciate that things sometimes go wrong but there is no excuse for you not keeping me informed of what was going on.
Had I not chased, I wonder if/when I would have heard from you.
6. november 2025
Uopfordret anmeldelse
Besvarelse fra Propermusic.com
Many thanks for your feedback and apologies for the issue with your order. As the last remaining copy of the CD you ordered was damaged/faulty, it failed our quality control tests and we were unable to secure a new copy from the record label, so a refund in full was issued. We hope to be able to serve you again very soon as this is a rare occurrence, as you can see from our feedback.
Quick and efficient!
7. november 2025
Uopfordret anmeldelse
Besvarelse fra Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Besvarelse fra Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Great service
Good price for unusual vinyl. I ordered. it was delivered quickly. There were no issues. Great service.
15. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
A very prompt and thoughtful service.
4. november 2025
Uopfordret anmeldelse
Besvarelse fra Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
A perfect exchange
I'd never heard of this store, but they had the record I wanted at a decent price. Swift, painless service. All good, would order here again.
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon. All new customers are welcome!
Prompt arrival of my record and…
Prompt arrival of my record and excellently packaged. Could ask for anymore
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Great value
Great value.
Discount code for new customer.
Delivery on time
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Great Album.
Easy to order, and quick dispatch of a great album.
21. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Besvarelse fra Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Totally satisfied with my order the CD…
Totally satisfied with my order the CD i bought came in good time and safely thankyou :-)
17. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Exceptional Service
This was a pre order for Zac Schulze Gang album. The CD was delivered on the day of the albums release. We all know that royal mail's incompetence is monumental, Proper music well aware. How they managed this feat is worthy of a doff of my hat.
Well played !
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback and we're pleased your album arrived on time and as expected. We greatly appreciate it and look forward to serving you again very soon.
Kept up to date with all elements of…
Kept up to date with all elements of the ordering and delivery, arrived when promised in excellent condition. The album bought was also very good music from a great band.
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
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