I found the perfect dress!!! I contacted Prom headquarters because of the positive reviews!!! Trust me they did not disappoint!! Leigh contacted me before placing the order to ensure the sizing was... Se mere
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I ordered my daughter’s prom dress on Feb. 15, knowing her junior prom was scheduled for March 12. The wonderful people at PromHeadquarters had her dress to me by Feb 22 - one week later! It fit perfe... Se mere
Virksomheden har svaret
I ordered a dress online from Prom Headquarters and within the next 24 hours my order was reviewed. Unfortunately, the dress I had ordered didn't come in the correct size I needed. A represent... Se mere
Virksomheden har svaret
Diana could not have been more helpful tracking down the dress that my daughter fell in love with. She was so thorough with her attention and even had me send pictures of my daughter in the dress so s... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Prom Headquarters is a leading national retailer of authentic designer formal wear, trusted by families since 2007. We are a 100% Authorized Retailer for every designer we carry, guaranteeing you receive a genuine, high-quality gown for your prom, pageant, or special occasion. What truly sets us apart is our commitment to a confident fit. Unlike other online stores, every order at Prom Headquarters receives a complimentary Personal Stylist Review. Our expert team personally compares your provided measurements against the designer's specific size chart, taking into account the dress's silhouette and fabric. If we anticipate any potential issues, we will personally call you to share our expertise and help you select the best possible size. This proactive step helps minimize the need for significant alterations and provides peace of mind for your online purchase. Our dedication to an outstanding customer experience is reflected in our 5-star rating right here on Trustpilot. We are proud to offer an extensive collection of prom dresses, pageant gowns, quinceanera gowns, and evening wear from the world's top designers. Our curated selection includes renowned brands like Sherri Hill, Portia & Scarlett, Jovani, Morilee, Amarra, Rachel Allan, Ellie Wilde, and Johnathan Kayne. Though we serve customers nationwide, we are an established business with a physical store backing our online boutique in Greenville, South Carolina. Thank you for considering Prom Headquarters. We are committed to providing a secure, supportive, and trustworthy shopping experience.
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Kontaktoplysninger
303 N Pleasantburg Dr, 29607, Greenville, USA
- 864-263-4371
- info@promheadquarters.com
- promheadquarters.com
I found the perfect dress!!
I found the perfect dress!!! I contacted Prom headquarters because of the positive reviews!!! Trust me they did not disappoint!! Leigh contacted me before placing the order to ensure the sizing was right. She stated the dress size I was ordering did not seem appropriate for my measurements. She encouraged me to have them done by a professional. So I went to a local alterations shop, there was a male that measured me. He did not take the time to measure me correctly and gave me the wrong measurements. Trust me he will get a review. She questioned the measurements as well, states they still don’t seem quite right for my size. According to his measurements I would have needed a larger size, one that was not available to ship and arrive prior to my Nurses Ball. She advised me to go to a different shop for measurements, and that’s what I did. This lady measured me correctly and I was able to order the dress I fell in love with. When I tell you that Leigh is awesome!! She worked with me for 3 days to ensure my satisfaction. Thank you Leigh!! For all of my future events I will order my dresses from Prom Headquarters!! Very friendly polite and very professional!!!
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Prom Headquarters
Ms. Jones. Thank you so much for trusting us!
Ordering online can be stressful, and we know how important it is to feel confident about the sizing. That is exactly why we take the extra time for a personal fit consultation. When Leigh noticed the initial numbers didn't align with the designer's official size chart, we knew we had to pause and double-check to ensure we were sending a gown that offers a safe fit.
You were absolutely wonderful to work with through all the back-and-forth. Thank you for being so patient and taking the time to get re-measured until the details were accurate. Securing this dress was a true team effort, and it only happened because you were so open to that verification process.
We can't wait for you to wear it! Please send us pictures,
Prom Headquarters Team
Found the perfect dress!!
We had been searching for a specific prom dress and finally found it at Prom Headquarters. We worked with Leigh and she was amazing g from start to finish. My daughter loves the dress. Can’t wait for Prom! Last one!!
12. marts 2026
Besvarelse fra Prom Headquarters
Sara, thank you for trusting us with your daughter's prom dress!
When a highly requested Alyce gown is no longer available directly from the designer, the search can get stressful. We were so glad to check our own formal wear inventory and find that exact style for you.
Securing the dress is always a team effort between our stylist and the parent. Leigh enjoyed working with you during the personal fit consultation to double-check the measurements and ensure the size shipping out offers a safe fit for your daughter. An order like this only comes together because you were so open and responsive to that verification process.
Until the big night! Please send us pictures,
Prom Headquarters Team
I ordered a dress online from Prom…
I ordered a dress online from Prom Headquarters and within the next 24 hours my order was reviewed.
Unfortunately, the dress I had ordered didn't come in the correct size I needed.
A representative was very helpful over the next few days helping me determine an alternative dress that was in my size, the right color, and the right style.
Communication was clear, consistent, and kind. (The representative reached out over phone the first couple of times to discuss options until texting was a better option. I greatly appreciated the initial phone call to start the conversation.) Any questions I needed answered were handled accurately and even additional advice was given for my dress.
Eventually, we found a dress I liked and it was ordered with not issues!
An amazing experience!
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra Prom Headquarters
Olivia, thank you for taking the time to share all of this!
From the very first call, you were so easy to work with through the whole process — you knew what you wanted, asked the right questions, and stayed open to options even when the original dress didn't work out. That kind of patience and communication is what made it possible to find something just as beautiful in the right size and color.
Your original dress wasn't available in your size, so we got to work finding one that checked every box — and we're really glad we did.
We hope you have the absolute best night — you put in the effort to make sure everything was perfect, and it's going to show. 🎀
Prom Headquarters
Great experience overall
Great experience overall! I really appreciated the call to verify measurements which was soo helpful in ensuring the correct size was ordered before they sent us the dress.
6. februar 2026
Besvarelse fra Prom Headquarters
Ms. Poutre,
We appreciate you being open to our personal fit consultation. Our standard is to verify the fit details against the designer's official chart to determine the safest size strategy before shipping.
That verification process only works when customers are responsive—so thank you for working with us.
With appreciation, Prom Headquarters Team
Excellent Experience
Diana could not have been more helpful tracking down the dress that my daughter fell in love with. She was so thorough with her attention and even had me send pictures of my daughter in the dress so she could see the fit. I cannot say enough about her care and her love for making people happy. She was truly invested in making my daughter feel beautiful for her prom. We cannot wait to get the dress.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Prom Headquarters
Ms. O'Sullivan,
Thank you for trusting us with your daughter's prom dress!
When a dress captures your daughter's heart, our job is to track it down and make sure the fit is right. Reviewing photos of the actual fit allowed us to confirm the safest size strategy before the dress shipped—a step we always take when possible for formal wear orders.
Getting the fit right was a team effort. Thank you for sending those photos and trusting the process.
Until the big night,
Prom Headquarters Team
Professional and knowledgable
The folks at Prom HQ are very professional and knowledgable. They helped me get the very last dress in the country in the style, and color my daughter needed. They are trustworthy and will deliver what they say they will deliver. Thank you!
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Prom Headquarters
Ms. Taylor,
Thank you for trusting us with your daughter's prom dress!
When we began processing your order, we immediately identified this was the last dress available nationwide in that size, style, and color. We reached out right away to verify your daughter's measurements so we could secure it before another store claimed it.
Tracking down that dress worked because you were responsive and open to working through our personal fit consultation. That's how we handle formal wear orders—every detail confirmed before it ships.
Many thanks,
Prom Headquarters Team
Great service
Diana was very thorough in getting my daughter's measurements. We changed the size based on her expertise and recommendation before the order was finalized. Can't wait to receive the dress!
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Prom Headquarters
Ms. Reeve,
Thank you for trusting us with your daughter's prom dress!
Before any formal wear order ships, we reach out to verify each customer's measurements against the designer's official size chart—and an order like this only comes together because you were open to working through that process with us. Every dress is different, so we always analyze the silhouette and fit to determine the safest size strategy.
We hope the dress exceeds expectations when it arrives!
With appreciation,
Prom Headquarters Team
The dress is beautiful and fits well
The dress is beautiful and fits well. The measurements were spot on and the detailing was perfect. Shipped fast and communication was good. Would definitely recommend 10/10
5. april 2025
Besvarelse fra Prom Headquarters
Thank you for the fantastic feedback! We're so pleased the dress is beautiful and the fit is just right, with the measurements and detailing as expected. We always ensure that we connect with each customer directly to confirm sizing and the suitability of the style before completing their order. It's great to know this personal touch contributed to your positive experience. We appreciate your recommendation!
Absolutely amazing experience! …
Just received my daughter’s senior prom dress (Alyce Paris) direct from the designer and we couldn’t be more thrilled with the dress and the amazing customer service from Kaylin! The original dress my daughter picked was out of stock, but Kaylin contacted us immediately and really went above and beyond to show us other options that were of similar style and beadwork. Ultimately, we picked a winner and this dress is even more stunning than the one she chose originally! We simply cannot recommend the variety and customer service at promheadquarters.com highly enough!
12. marts 2025
Uopfordret anmeldelse
Besvarelse fra Prom Headquarters
Thank you for your wonderful feedback!
We understand how important finding the perfect prom dress is, and we're glad our team was able to help when the original dress wasn't available. Our direct contact with customers is our priority, especially when purchasing such a significant item online. We know buying formal wear without seeing it in person can feel risky, so we ensure personalized communication and quick solutions when challenges arise.
We hope your daughter has a fantastic time at her senior prom!
The PromHeadquarters.com Team
The customer service was above and…
The customer service was above and beyond! She contacted me immediately with sizing based on measurements, type of material, whether she thought items would work or not. I ended up buying another dress as well and all worked!!!!! Will definitely be purchasing again
4. februar 2025
Besvarelse fra Prom Headquarters
Reading your lovely review brought a smile to our faces. Our team's favorite part of the job is helping you find the right fit and style - from checking measurements to discussing fabrics and silhouettes. With 30 years in formal wear, we've mastered the art of finding your perfect dress, even from afar!
We're here whenever you need your next special dress.
Warmly,
Diana and the Prom Headquarters Team
Searched everywhere for the dress my…
Searched everywhere for the dress my daughter wanted for prom. Prom headquarters was the only store that could get it for me! Such a great experience with customer service! Thank you, thank you!!!
6. februar 2025
Uopfordret anmeldelse
Besvarelse fra Prom Headquarters
We're so glad we could help your daughter find the dress she wanted! We appreciate your kind words and for choosing Prom Headquarters. We strive to provide excellent customer service and are happy we could meet your needs.
I was charged for an out of stock item that never arrived.
I was supposed to receive a tiara on December 7th in San Antonio for a dear friend's 60th birthday party. Instead of receiving it on time, I called Prom Headquarters only to find out what was happening to my order and was told that PH was out of stock in the item. I had to scramble and find a tiara elsewhere when I was in another city without a car. If you are out of stock in an item, you should let people know up front (it should not be available online). I thought it was in stock and you charged my credit card for it. I've received my refund, but this whole situation could've been avoided and I would've purchased something else from PH.
5. november 2024
Besvarelse fra Prom Headquarters
We sincerely apologize for the stock availability issue and the inconvenience this caused for your friend's special celebration. We understand how frustrating this situation was. We appreciate your feedback and are working to improve our inventory.
I like the way how they treat their customer
I like the way how they treat their customer very helpful. The dress I got was perfect for me. Recommended!!
25. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Prom Headquarters
Thank you so much for taking the time to share your wonderful experience! 💫 We're thrilled you found your perfect dress and enjoyed our customer service.
Your recommendation means the world to us - precisely what we strive for daily at Prom Headquarters. Nothing makes us happier than knowing we helped make your special day even more memorable.
DRESS IS BEAUTIFUL BUT THE DRESS HAS…
DRESS IS BEAUTIFUL BUT THE DRESS HAS PURPLE SEQUINCE AND PURPLE GLITTER THE DRESS IS SUPPOSE TO BE NAVY BLUE AND SILVER NO PURPLE. I WISH I WOULD HAVE KNOW THIS BEFORE I ORDERED IT BUT IN DESCRIPTION IT SAID NAVY BLUE AND SILVER. NOW I HAVE TO TAKE TO A SEAMSTRESS TO SEE WHAT CAN BE DONE.
14. august 2024
Besvarelse fra Prom Headquarters
We appreciate your feedback on the dress. The fabric and sequins in this style are designed to shift colors in different lighting conditions, creating a unique and eye-catching effect. This is a characteristic of the fabric itself.
Customer service was so helpful when…
Customer service was so helpful when ordering and following up with any questions we had. The dress is gorgeous and fits perfectly!
9. marts 2024
Besvarelse fra Prom Headquarters
Hi Amy! We are so glad that you had such a great experience ordering through us! Don't forget to tag us on socials using @promheadquarters!
Excellent Customer Support
A representative (Laura) reached out because the size I ordered was no longer in stock. She spent the time needed, and repeat phone calls, to figure out another option that would work perfectly for my granddaughter. I couldn't have been more pleased. The item was delivered in 5 days and was beautiful and high quality.
13. marts 2024
Besvarelse fra Prom Headquarters
We sincerely appreciate you taking the time to share your experience with Laura and our team! It's lovely to hear how she went above and beyond to find the perfect alternative for your granddaughter. Our team takes great pride in providing personalized solutions, mainly when unexpected inventory changes occur.
We're delighted that the delivery speed and dress quality met your expectations. Your granddaughter's special day means as much to us as it does to you.
Thank you for trusting us with such an important purchase.
I was completely impressed with their…
I was completely impressed with their professionalism and customer service. Ill definability be back.
4. marts 2024
Besvarelse fra Prom Headquarters
Thank you so much for the review! We take pride in our customer service and appreciate your kind words :)
Besvarelse fra Prom Headquarters
Thank you for the five stars!!
Prompt and Great Customer Service
Thank you so much for answering our questions and your concern with making sure the size would work! The dress fits and looks perfect.
28. februar 2024
Besvarelse fra Prom Headquarters
Hi Denice! We are so happy to hear the dress fits perfectly! Make sure to tag us on @promheadquarters
We loved ordering from Prom…
We loved ordering from Prom Headquarters. They were extremely professional and friendly, and they made sure that my daughter's dress would fit properly. It was double checked for quality, fits beautifully and she absolutely loves it!!
3. februar 2024
Besvarelse fra Prom Headquarters
Hi Mona! Thank you so much for the kind review :) We are so glad that the dress fits perfectly! Don't forget to tag us Instagram @promheadquarters
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