Pro-Direct Sport United States Anmeldelser 

I purchased a pair of Nike Alphafly 3 from Pro:Direct Sport US for $144, with a total order value of $165.98.

Within a very short period of normal use, the shoes began showing multiple defects: material separating from the midsole, visible gaps along bonded areas, exposed bonding surfaces, and coating deterioration even inside recessed areas of the midsole that have minimal contact with the ground.

I reported the problem shortly after purchase and sent Pro:Direct seven detailed photographs documenting the defects.

Pro:Direct acknowledged the claim but said they would only assess it after physically receiving the shoes.

The problem is that I currently have the shoes with me outside the US. Pro:Direct initially provided a prepaid FedEx label, but later confirmed that the label was valid only for shipments originating within the United States. They refused to provide an international prepaid label and also refused to reimburse the international shipping cost even if the shoes were ultimately confirmed to be defective.

So, in practice, I would have to pay a potentially significant international shipping cost just to have a recently purchased defective product inspected, with no guarantee that the claim would be approved.

After several emails and escalation requests, Pro:Direct eventually offered $27 in store credit. Store credit toward another purchase obviously does not reimburse the actual cost of returning the defective product.

One particularly concerning detail is that customer service later described the situation as though my “return was refused.” That is inaccurate. I never submitted a return that was rejected. The shoes were never shipped back because Pro:Direct would not provide or reimburse the international return shipping.

Pro:Direct has now confirmed in writing that I can pursue the manufacturer's warranty directly with Nike and that accepting the goodwill credit does not replace or alter my other rights.

I have kept the complete email history, proof of purchase and photographs.

I am still willing to resolve this reasonably. If Pro:Direct ultimately provides an appropriate resolution, I will update this review to accurately reflect that outcome.

Until then, my experience is that the warranty process for a defective product has placed the financial burden and risk on the customer instead of actually resolving the defect.

This company is awful. Took payment same day, never shipped the order and never responded to numerous emails to inquire or resolve. No other option to contact besides email that they don’t respond to.

Avoid this company they are a SCAM!!

0/5 stars

Worst experience ever:// i ordered my cleats 2 weeks ago and they barely got shipped but the worse part is they sent them to a different address. I screenshotted my original receipt where it says shipping and billing address then on fed ex it says a completely different addresses from both my shipping and billing address. I contacted Fed ex seeing if i can pick up my cleats myself but they said Pro direct has to contact them:// it’s been 2 days since i sent customer service this issue and yet have communicated w fed ex about it. if there was 0 stars id truly put that instead. so i advise all follow customer to NOT SHOP FROM
HERE.

This site is actually so bad. I bought football boots from there and I returned them. They recevied the boots back and they didnt return me my money back. I suggest you that you dont buy from there!!!

Idk if there’s only one person working at the pro direct sport in the US, but they have really crappy customer support services they don’t get back to you at all! this is the first time ever I’ve had a bad experience with a “big company with a 4.5 reviews” I see amazing reviews but when it comes to some of us customers we get the worst service! Delay processing, poor customer support, they hold back our response because they process there stuff unprofessionally. It’s been almost two week they still haven’t processed my shoes I feel like I was scammed they for sure took my money right away! No one has responded to my email can someone please help me! I have a big race coming up!

I would give them 0 stars if I could. DO NOT ORDER FROM PRO-direct. They will screw up your order and expect u to pay for their screw up. I have never dealt with customer service agents that are this incompetent about the products they sale on their site. Literally told me in multiple emails the absolutely wrong answer I sent asking about the size on a shoe for a woman being in men’s sizes. I even sent pictures of the shoe and asked about the shoe being made for a woman for their agent to give me false info causing me to go ahead and place the order off their assurance of the size, but guess what get the shoe and it’s in fact the wrong size cause it’s not in men’s sizes like she assured me. And all the agent has to say is sorry and I still have to pay 14$ to return a shoe I would have never bought if they didn’t have such horrible customer service. They also lied to me telling me I would receive my full refund to only give me a partial refund. I have every email showing exactly what I am saying happened . Horrible customer service

Received a defective item but they are not offering an exchange or a free return service. Learned a lesson that I should buy directly from Nike.com going forward.