Pro Plates Anmeldelser 

258
TrustScore 3 ud af 5

3,1

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Se, hvad kunderne siger

Bedømt til 3 ud af 5 stjerner

Delay with Evri loosing parcel, Pro Plates replaced and sent them to us. Eventually it was sorted, would be nice if they had responded earlier but ultimately we got our parcel. Thanks for sorting.

Bedømt til 1 ud af 5 stjerner

Have sent a number of emails that 'bounce back' and a contact form with no response. They do not answer phones either. Ordered 4th October, now 27th of October and order still at processing, not even... Se mere

Bedømt til 5 ud af 5 stjerner

We happened upon Pro plates whilst searching for gym equipment online & was sceptical because the price was so reasonable and the product looked so impressive. We risked it and ordered an Olympic... Se mere

Bedømt til 3 ud af 5 stjerner

Delivery is extremely slow - waited a month for what was promised as a 10-14 day delivery. The main advantage of the site is the price, and the equipment is perfectly fine quality However its quite... Se mere

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3,1

Middel

TrustScore 3 ud af 5

258 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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3,1

Alle anmeldelser

(258)

1 anmeldelse inden for de sidste 12 måneder

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Bedømt til 4 ud af 5 stjerner

Stencil vulnerable

Ordered the 4th of December and received 9th of February. Nothing poor about this as website states there would be a delay.
The customer service was second to none. Responsive and rapid no matter what i asked. There was confusion with the order and a mobile number would have made things much easier.
I was expecting the barbell and dumbbells to be powder coated along with the plates however after reading back through the emails this confusion was understandable.
The thing that held this back from being a five star is the stencil. It looks great but unfortunately after stacking the plates and removing them quite abit had scratched off.
I emailed asking for what could be used to protect these and was swiftly offered a solution.
I was completely unaware that they would be so vulnerable to coming off in their naked form that a heads up would have gone a long way!

11. februar 2021
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

my pro plates review

not going to lie the value for money for pro plates products is the best on the market. I would 100% recommend them to anyone looking for affordable gym gear. However the only thing that has stopped me from placing these as a 5 star is when we did our order around Oct 2020 the communication was poor and it took quite a long time to arrive it appeared that it was a really busy time for them. however having conversations with the staff and other people since they seem to be rectifying these issues. they are a new company that seem to really care about the products. I would recommend going to them as I haven't found that quality for that price and will be placing an order in very soon.

11. februar 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Simple weight plates that work

Simple weight plates that work.
Great plates and quality is excellent.
Ideal for anyone who owns a PT business or home gym and is on a budget.
Yes they aren’t proper competition/bumper plates, but for most that’s not a huge issue.
Delivered was also quick given the madness of the pandemic.

11. februar 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Very happy with product and service!!!

Very happy with product and service! Well made plates. Look durable and first class product! I won't use any other company now with the service received from Proplatesonline. I would recommend Proplatesonline to anyone and I'll be coming back for more! Thanks Proplatesonline for helping me through this hard time!

10. februar 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I collected my weight plates and…

I collected my weight plates and Olympic bar and I am shocked how good the quality is great I will definitely be adding alot more to my set up.
I have also noticed that some people have wrote some poor reviews on how long they have waited for there order and I think these reviews are unfair as I think pro plates customer service is amazing they reply quickly to any questions I asked and also sent out up dates via email to inform about delays. Not only are the products great but what sets them apart from other manufacturers is the customer service.
Thanks Pro plates 👍🏻👍🏻

10. februar 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Purchased a selection of weights powder…

Purchased a selection of weights powder coated as I wanted to keep these outside, with the signature day of the dead stencil. Had a few ideas with my colour selection so I contacted pro plates Instagram prior to ordering who suggested I had a browse on the RAL colour chart if I required a certain colour. After purchasing I was contacted to arrange my collection as I’m local to the warehouse. I was able to collect within 2 weeks and they are amazing never seen anything like them so girlie and definitely worth the money! I went for baby pink plates with Day of the dead in lilac , silver & gold! when I arrived there was no queue, my plates where ready and the lads helped me load the plates into my boot all in all great experience ! Thanks pro plates for putting the passion that I’ve been missing this lock down for training at home !

9. februar 2021
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Today I received my squat rack order at…

Today I received my squat rack order at 13:00 which was great and all the pieces look good quality however I am missing the support arms for the squat rack which I did pay £38 for. Disappointed by this and hoping for their delivery and have emailed pro plates to accommodate this

9. februar 2021
Uopfordret anmeldelse
Pro Plates-logo

Besvarelse fra Pro Plates

Hi Poppy,

Thanks for reaching out.

We are sorry to hear there is a missing item from your order.

We will ship this out to you as soon as possible.

As you have messaged our customer care team already, please expect a response within 24 hours as we are currently dealing with and responding to customer enquiries within this time. One of our advisors will be in touch with you shortly.

Once this has been resolved, we would appreciate it if you could update this review to give a fair reflection of the service and products you have received.

Thank you!

Bedømt til 5 ud af 5 stjerner

Unreal plates

Amazing🤓 plates are smooth no issues weights correct and the customer service even when im incredibly annoying is second to none thank you

9. februar 2021
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Bedømt til 5 ud af 5 stjerner

I ordered some 20kg plates

I ordered some 20kg plates, and the service was amazing, products arrived in good time due to the circumstances with COVID.
Products feel great to touch and the plain finish look amazing for a gritty old school look. I would definitely recommend to anyone after weight plates at affordable prices with a excellent finish!
Can’t wait to get my next order on the go

8. februar 2021
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Decent.

Good product, well made... I did worry for a while that it took a fairly long time to come - I ordered on Black Friday & it arrived late January. They DID say that orders on Black Friday would not be process until Jan so that was as it should be. Fair enough.

The plates are good, the bar is a decent standard. I went for powder coated and handles and they look good. Happy to recommend.

They have been overwhelmed by orders with national lockdowns etc., but a good product at a sensible price & after a little prodding [had to nudge via Facebook messenger] reasonably responsive to my queries.

8. februar 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Brilliant service and Product.

I collected my premium plates a couple of days ago and I couldn’t be happier with them, brilliant quality and finish. Incredible service from the start of the process to the end, a quick turn around and excellent value for money. I will be back to purchase a squat rack in the future.

Can’t thank you enough.

7. februar 2021
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Bedømt til 5 ud af 5 stjerner

Easy and simple ordering process with…

Easy and simple ordering process with great customer service. ProPlates where in touch straight away to book me in to collect my order.

The plates are spot on, great quality and great finish.

You won't find a similar product near the same price and same availability.

6. februar 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Terrible do not get delivered

Terrible. Put an order in early Jan. Was promised delivery on the week of 1st of Feb. We waited and heard nothing then had to chase the order sending multiple messages which were ignored only to finally be told it still wasn't ready.
Had to get a refund. Don't waste your time with these if you are wanting delivery.

6. februar 2021
Uopfordret anmeldelse
Pro Plates-logo

Besvarelse fra Pro Plates

Hi Greg,

I have looked into this for you and can see you ordered on the 5th of January.

Our standard lead time advises 3-4weeks for the manufacturing process of orders due to high demands. However, the package you had ordered (Squat Rack Package #2) is also listed to be in high demands and it is advised in the product's description to allow a longer lead time than usual for this reason. This package also includes our adjustable dumbbell package which is a pre-order item.

Whilst we understand you had been given an expected shipment date, you have also been advised about our issue with our lasers meaning our productivity had been limited for around 5 working days thus delaying our order fulfilment rate which unfortunately impacted your order. We had also sent out an email campaign to our customers advising about this delay and politely asking customers to allow an additional 4-7 days for the shipment of their order whilst we catch up with production.

Whilst we can only advise of an expected delivery date due to the uncertain nature of the manufacturing industry, we always advise our customers that they will receive a shipping confirmation email including full tracking information once their order has been loaded onto the wagon and shipped - we had not sent you this confirmation.

I can confirm your order has been cancelled and a full refund has been processed - your order is no longer active.

Given the facts above, we would kindly ask you to remove your review as it is not accurate - this was cancelled by yourself with our advised lead time yet to be surpassed; you were not sent a shipping confirmation email and had been advised about the delays our company is facing at this challenging time.

If you have any other questions or concerns, please do not hesitate to contact us.

Thank you!

Bedømt til 5 ud af 5 stjerner

Fantastic products from one of the only…

Fantastic products from one of the only companies not profiteering from the Pandemic! Ordered a set of 6 plates early January and was able to collect just under 2 weeks later which was much better than expected. Customer service was really well handled, especially considering how swamped they are with new demand.

The plates are basic but very nicely finished and all I needed for my home gym setup. Would highly recommend to anyone looking for weight plates. Their customisation looked stunning too but I was too impatient to wait for that!

Why pay more? Just get yourself some ProPlates!

6. februar 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

My son is over the moon with his…

My son is over the moon with his birthday present! After a lot of shopping around, we decided to go for Pro Plates due to the “bespoke” option - so we got his name on the plates!
Great service and around a 3 week wait (definitely worth it due to the high quality).

5. februar 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Superb customer service

Superb customer service. Superb quality of plates and dumbells. Great price. When other places are trying to fleece hard working people, these guys are true to the people. What more is there to say ?

5. februar 2021
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Bedømt til 5 ud af 5 stjerner

Highly satisfied customer

I purchased a 100kg set with 7' Olympic bar with handles and bespoke paint job . Fantastic quality . we had a small problem with delivery as two different logistic companies were used and due to it being the Christmas shutdown and covid related difficulties .
Customer care was brilliant and problem was quickly resolved,even added bonus of a free gift for the inconvenience caused

5. februar 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I ordered “Day of the Dead” range for…

I ordered “Day of the Dead” range for my premium plates and I cannot fault the quality whatsoever, it’s flawless! I found the customer service team to be extremely accommodating (I’m a slightly fussy customer) and the communication fantastic throughout the whole process.

Given that we are in a global pandemic, I can only commend these guys, they’re doing a fantastic job and everything that they can to ensure their customers are happy!

I will 100% be returning - thank you Pro Plates!!

4. februar 2021
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Ordered a rack in November it arrived…

Ordered a rack in November it arrived in January but with no pulley system. Over the last month i have emailed every week asking for an update but have had all my emails ignored.

Thank you for your reply - but i emailed on the 23rd December & 28th December - which you you've seen but haven't replied to! I also emailed again to your customer care team after your instagram told me that was the best email to contact on the 18th January, 25th January - still with no reply. Do you have any idea when the pulley system will be arriving? I order a tree part to my rack as well which still hasn't come?

4. februar 2021
Uopfordret anmeldelse
Pro Plates-logo

Besvarelse fra Pro Plates

Hi Sam,

Thanks for reaching out.

We have advised all of our customers (whom this affects) that we are designing our own pulley system so that we can manufacture this in house. This is due to the supplier we used to source this from unfortunately having to close their factory during this difficult time due to COVID19 limitations. Instead of leaving customers without this item indefinitely, we have taken it upon ourselves to dedicate time and resources to designing and manufacturing our own pulley system. However, this takes a number of weeks until it is finalised. We are currently in the final stages and so would expect this to be ready for mass production in the coming 2-3weeks.

We have given you the option to either be refunded for this item or send this out along with a goodwill gesture if you are happy to wait. If you are happy to wait, we will be shipping this free of charge via the quickest delivery service to your address.

We are now caught up with all our emails and cannot see an email from you other than the last one you sent which was on the 28th December of which you were responded to. If you have been dealing with an individual advisor, please send a message to said person and they will provide you with a further update.

Given the facts and advice above, we would appreciate it if you could remove this review and/or update it once you have received the pulley system.

Many thanks!

UPDATE:
Hi Sam,

I have searched our inboxes and cannot see any other emails sent from you unfortunately. Our customer advisors are up to date with answering emails and so if we had received these, you would have gotten a response - our response time is now currently less than 2 working days.

I have forwarded the missing items to our customer care team and they will be in touch with you tomorrow once they are back in the office.

Our pulley system is undergoing a whole re-design as we will now be manufacturing this ourselves. We are on track to have this complete with in 1-2 weeks and will be mass producing this.

Again, once your issues are resolved and items are received, we really would appreciate an honest review on our products.

Thanks in advance :)

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