Paid extra for premium delivery (1-2 business days) however took just under a week. Quality good, but falsely advertised as real airpods. Do not buy if you’re expecting genuine products, would be bett... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Amazing! I ordered Apple AirPod pro “headphones only’ and was perfectly happy to not receive a box/ charger etc - I actually received what seemed like a brand new unopened set complete with all packa... Se mere
Buyers beware..selling counterfeit AirPods as reconditioned and repackaged, had my purchase checked by Apple Store confirmed FAKE, awaiting company’s response to several emails asking them to... Se mere
Bought these earbuds. Sound is good, connect to the phone well. But they do not connect to an Apple Watch. Many functions that Apple AirPod pro should do, like spacial audio and ear tip test do no... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Pristine Gadgetz - Online stands as the premier electronic gadgets retailer in the United Kingdom. Our offerings encompass a wide array of products, including mobile accessories, refurbished gadgetz, Lighting and various household items.
Kontaktoplysninger
29 Hesketh Crescent, B23 7EQ, Birmingham, Storbritannien
- 07951355533
- info@pristinegadgetz.co.uk
- pristinegadgetz.co.uk
3,4
Middel
287 anmeldelser
Har besvaret 25 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Amazing
These AirPods are amazing especially for the price and it’s definitely the best in the market
6. august 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear Anish,
Thank you for your fantastic feedback! We’re thrilled to hear that you’re enjoying your AirPods and that you feel they offer excellent value for the price. Our goal is always to provide high-quality products that meet our customers’ expectations, and it’s wonderful to know that this has reflected in your experience.
Your support means a lot to us, and we look forward to serving you again in the future!
Kind regards,
John
Pristine Gadgetz | Customer Support
Product was very nice as expected
Product was very nice as expected. Excellent
15. maj 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear Gayan,
Thank you for your kind feedback! We’re so pleased to hear that the product met your expectations and that you’re happy with your purchase. At Pristine Gadgetz, we always aim to deliver excellent quality along with a smooth shopping experience, so it’s wonderful to know this reflected in your order.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
John
Pristine Gadgetz | Customer Support
Great products and a fantastic price…
Great products and a fantastic price communication is excellent and fast delivery
11. august 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear Simon,
Thank you for your wonderful feedback! We’re delighted to hear that you’re happy with the quality of our products and that you found them at a fantastic price. It’s also great to know that our communication and delivery met your expectations — we work hard to ensure a smooth and reliable shopping experience from start to finish.
Your support means a lot to us, and we truly appreciate your trust in Pristine Gadgetz. We look forward to serving you again in the future!
Kind regards,
John
Pristine Gadgetz | Customer Support
Great service
22. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear Customer,
Thank you for your kind words! We’re so pleased to hear that you were happy with our service. At Pristine Gadgetz, we always aim to provide a smooth shopping experience — from quick dispatch and delivery to making sure every product is carefully checked before it reaches you.
Your feedback means a lot to us, and we look forward to serving you again in the future.
Kind regards,
John
Pristine Gadgetz | Customer Support
The delivery was so fast and arrived…
The delivery was so fast and arrived within days. The product is insanely good and is obviously made with good care and has top notch quality.
18. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear Kaya,
Thank you for your amazing feedback! We’re delighted to hear that your order arrived so quickly and that you’re impressed with the quality of the product. Our team works hard to ensure that every item is carefully refurbished and checked before dispatch, so it’s wonderful to know this has met your expectations.
Your satisfaction means a great deal to us, and we truly appreciate your trust in Pristine Gadgetz. We look forward to serving you again soon.
Kind regards,
John
Pristine Gadgetz | Customer Support
I bought I Pods at discounted rates
I bought I Pods at discounted rates. They were received on time in orginal packing condition and work work perfectly.
25. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear Parvez,
Thank you for your wonderful feedback! We’re so pleased to hear that you were able to purchase your AirPods at a great price and that they arrived on time in their original packaging. It’s even better to know that they’re working perfectly for you.
Providing both value and quality is at the heart of what we do, and we truly appreciate your trust in Pristine Gadgetz. We look forward to serving you again in the future.
Kind regards,
John
Pristine Gadgetz | Customer Support
What a good company,
What a good company. My AirPods arrived quickly and was in excellent condition would use them again
14. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear Joanne,
Thank you for your kind words! We’re delighted to hear that your AirPods arrived quickly and in excellent condition. Providing both quality products and a smooth shopping experience is always our priority, so it’s great to know we met your expectations.
We truly appreciate your trust in us and look forward to serving you again in the future.
Kind regards,
John
Pristine Gadgetz | Customer Support
Besvarelse fra Pristine Gadgetz
Hi,
Thank you for your feedback! We’re glad to hear that your order was delivered as promised. At Pristine Gadgetz, we strive to provide reliable delivery and quality products, so it’s great to know we met your expectations.
Regards,
John
Pristine Gadgetz Customer Support
Besvarelse fra Pristine Gadgetz
Hi Mr Marcus,
Thank you for your feedback! We’re delighted to hear that you’re happy with both the price and the service. At Pristine Gadgetz, we always aim to provide excellent value along with a smooth shopping experience, so it’s wonderful to know we’ve met your expectations.
Regards,
John
Pristine Gadgetz Customer Support
Besvarelse fra Pristine Gadgetz
Dear Mr T,
Thank you for sharing your feedback! We’re so pleased to hear that you had a great experience with us. At Pristine Gadgetz, we always aim to provide high-quality products along with reliable service and fast delivery, so it’s wonderful to know that this has reflected in your order.
Your support means a lot to us, and we look forward to serving you again in the future.
Kind regards,
John
Pristine Gadgetz | Customer Support
Very happy with airpods and swift…
Very happy with airpods and swift delivery!!
1. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear Het,
Thank you for your feedback! We’re delighted to know that you’re happy with your new AirPods and that they reached you quickly. Our team works hard to ensure products are dispatched promptly and arrive in excellent condition, so it’s great to hear this has met your expectations.
Your satisfaction means a lot to us, and we truly appreciate your trust in Pristine Gadgetz. We look forward to serving you again in the future!
Kind regards,
John
Pristine Gadgetz | Customer Support
Brilliant!!
Item was in a clean, working condition. Extremely happy with the item.
Fast Delivery and great communication with the company.
18. juni 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear Dawn,
Thank you for your brilliant feedback! We’re so pleased to hear that you’re happy with the item, the fast delivery, and our communication. Your satisfaction means a lot to us, and we truly appreciate your support.
Kind regards,
John
Pristine Gadgetz | Customer Support
Apple air pods 2 pro arrived well…
Apple air pods 2 pro arrived well packed lovely and clean charged . Uses straight away lovely for when On my way! walking.
29. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear Stephen,
Thank you for your feedback! We’re thrilled to hear that your AirPods Pro 2 arrived in excellent condition and ready to use. It’s great to know they’re making your walks more enjoyable.
We truly appreciate your support and look forward to serving you again!
Kind regards,
John
Pristine Gadgetz | Customer Support
There were a few issues on my part when…
There were a few issues on my part when ordering with a wrong postcode, customer service were quick to help me rectify this and my AirPods arrived within days! Top quality absolutely no issues and my daughter who they were bought for is very happy. She is unaware they aren’t brand new from the Apple shop. I can not fault the quality or customer service. I will be purchasing again
2. juni 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear Adele,
Thank you so much for your kind feedback! We’re delighted to hear that your experience with our customer service was smooth and that the AirPods arrived quickly. It’s wonderful to know your daughter is enjoying them and that you’re happy with the quality.
We truly appreciate your support and look forward to serving you again in the future!
Kind regards,
John
Pristine Gadgetz | Customer Support
These airpods are far by the worst ive…
These airpods are far by the worst ive ever used. Stay away
26. juli 2025
Uopfordret anmeldelse
Bought it twice !
Really good piece of airpods pro 2 that I had to go buy it twice as a gift for my brother. It's been 8 months and no issues at all. Highly recommended.
25. januar 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear Luiton,
Thank you for your wonderful feedback! We’re delighted to hear that your AirPods Pro 2 have been performing well over the past 8 months and that you trusted us enough to purchase a second pair as a gift. Your recommendation means a lot to us, and we truly appreciate your support.
Kind regards,
John
Pristine Gadgetz | Customer Support
Great service …
Fantastic products from a fantastic company, the services is one of the best I’ve ever dealt with online 😊
24. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear Lisa,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both our products and our service. Your support and feedback mean a lot to us, and we look forward to serving you again in the future.
Kind regards,
John
Pristine Gadgetz | Customer Support
Bad with communication!
The ordering process is fast, but I was unfortunately sent a faulty product, which they advised I can return.
Well, they go all silent once you have returned no communication with updates, it took 5 messages (which you can see they have read) as it’s on WhatsApp and 2 ignored phones calls for them to respond only to say a supervisor will contact you with regards to your refund this was supposedly today, and guess what? 8pm at night no supervisor has tried to contact me.
All I have asked is for an up date on my return and they can’t be bothered to assist with that. Such bad customer service! I will continue to try and get an update but I predict this will be ignored again and again! I will be reporting this company, if I do not get a response with regards to my refund and return.
I read such great reviews from customers, but clearly not one of these customer have tried to return a product with them.
16. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear Leanne,
Thank you for your feedback, and we are truly sorry to hear about your negative experience. We understand how frustrating it must feel to return a faulty item and not receive timely updates regarding your refund. This is certainly not the level of service we aim to provide.
To clarify, all returned products go through an inspection and verification process before a refund is issued. This is done to ensure fairness and accuracy in handling returns. However, we sincerely apologise if our communication with you during this process was lacking. You should not have had to chase us for updates, and we regret the inconvenience this caused.
Please rest assured that your case will be prioritised, and our Customer Support Team is available at Info@pristinegadgetz.co.uk
to provide you with the latest update on your refund status. We want to resolve this for you as quickly as possible and restore your confidence in our service.
Your feedback is very valuable to us, and we will use it to improve our customer communication moving forward.
Kind regards,
John
Pristine Gadgetz | Customer Support
amazing!!
great prices! the product is always legit, bought airpods from here twice (i lost the first ones 😂) but each time they have came in their original fully seal boxes and packaging, great audio output!
no complaints and quick shipping aswell, both times it’s only taken 3-4 days to come!
will continue to shop here! :)
10. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear Kasigh,
Thank you so much for your amazing feedback! We’re delighted to hear that you’ve trusted us with your purchase not just once, but twice — and that you’re happy with the quality, packaging, and quick delivery.
It’s wonderful to know you’re enjoying the AirPods and the overall shopping experience with us. We truly appreciate your continued support and look forward to serving you again in the future.
Kind regards,
John
Pristine Gadgetz | Customer Support
Warning: Think twice before ordering from this company
I placed an order with PristineGadgetz, but the product never arrived. According to Royal Mail’s tracking system, the parcel was marked as "delivered" and allegedly left in a "porch" — but it was clearly not mine. The item was most likely misdelivered.
I contacted Royal Mail, only to be told they’re not responsible for missing parcels in online purchases.
When I reached out to PristineGadgetz, I received no meaningful support. Their customer service is virtually non-existent — the phone numbers they provide don’t work, WhatsApp messages go unanswered, and emails are simply ignored. I lost both the product and the money I paid.
To make matters worse, during the complaint process, they repeatedly asked me to resend the same documents I had already provided, clearly using stalling tactics instead of taking real action. Their handling of the issue was chaotic and unprofessional. I was never offered a proper resolution.
Edit (as of 19.07.2025): For the past 20 days, PristineGadgetz has persistently asked me to delete this review — without ever resolving the issue. All they did was waste my time with empty promises and delays. At this point, they’ve completely stopped responding to my emails and messages. There is absolutely no functional or reliable customer support to speak of.
I lost my time, my money, and the product I ordered — all due to their failure. Based on this experience, I strongly discourage anyone from purchasing from this seller. If something goes wrong, don’t expect help.
19. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear Muhammet,
Thank you for sharing your experience, and we are truly sorry to hear about the difficulties you’ve faced. We fully understand how frustrating it must be not to receive your order and to feel unsupported during the resolution process.
To clarify, once an order has been dispatched, we rely on Royal Mail’s tracked delivery service. According to their system, your parcel is showing as delivered to your address with a proof-of-delivery photo. We use this tracking service to ensure safe and secure delivery, and in this case, it does indicate successful delivery.
That said, if you have not received the parcel yourself, we completely understand your concern. As part of our customer care, we are more than happy to arrange a replacement order for you so that you are not left without the product you paid for.
We sincerely apologise if our communication fell short of your expectations during this process. It was never our intention to cause you inconvenience or make you feel unsupported. Our goal is always to provide a fair resolution for our customers.
Please contact our Customer Support Team at Info@pristinegadgetz.co.uk
, quoting your order number, so we can proceed with arranging a replacement or discuss the best way forward.
Your feedback is very important to us, and we are committed to improving both our communication and our service.
Kind regards,
John
Pristine Gadgetz | Customer Support
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.