Paid extra for premium delivery (1-2 business days) however took just under a week. Quality good, but falsely advertised as real airpods. Do not buy if you’re expecting genuine products, would be bett... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Amazing! I ordered Apple AirPod pro “headphones only’ and was perfectly happy to not receive a box/ charger etc - I actually received what seemed like a brand new unopened set complete with all packa... Se mere
Buyers beware..selling counterfeit AirPods as reconditioned and repackaged, had my purchase checked by Apple Store confirmed FAKE, awaiting company’s response to several emails asking them to... Se mere
Bought these earbuds. Sound is good, connect to the phone well. But they do not connect to an Apple Watch. Many functions that Apple AirPod pro should do, like spacial audio and ear tip test do no... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Pristine Gadgetz - Online stands as the premier electronic gadgets retailer in the United Kingdom. Our offerings encompass a wide array of products, including mobile accessories, refurbished gadgetz, Lighting and various household items.
Kontaktoplysninger
29 Hesketh Crescent, B23 7EQ, Birmingham, Storbritannien
- 07951355533
- info@pristinegadgetz.co.uk
- pristinegadgetz.co.uk
3,4
Middel
287 anmeldelser
Har besvaret 25 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
They don't deserve even one star
They don't deserve even one star! They sold my 17-year-old daughter overpriced fake airpods that didn't work, and came apart on contact, and then completely fell apart into pieces when she tried to slot the two bits back together. They are definitely not a genuine product and are made of poor quality, inferior plastic and were worn-out as well (sold as refurbished). They are now refusing to give us our money back and only offered to send a replacement, which we obviously do not want. I've checked their company information on Companies House website, and Pristine Gadgetz Ltd was dissolved via a compulsory strike-off some time ago, after only operating for a year and a half, without ever filing any accounts. The phone number listed on their website doesn't work. Reported them to Apple. Please do not waste your money!
10. juni 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear Mrs Natasha,
We're truly sorry to hear about your experience and the disappointment caused. Please rest assured that we take all feedback seriously and strive to resolve any issues our customers may face.
Our products are sold as refurbished and clearly described as containing high-quality replacement parts, which may differ from original Apple components. That said, they should still function properly, and what you've described is certainly not the standard we aim to deliver.
We’d like to look into this further and find a fair resolution. Please contact our customer support team via email or WhatsApp with your order number so we can investigate this matter and assist you directly.
We are committed to providing honest service and resolving any concerns in a respectful and timely manner.
Best regards,
John
Pristine Gadgetz | Customer Support
I have been trying to find myself some…
I have been trying to find myself some gen 2 AirPods and came across this that’s refurbished. The price was outstandingly cheap which made me interested to buy it. It said product was genuine so I ordered it but when it arrive I checked and I can already see it’s fake by flashing a torch on the upper seal it doesn’t contain what a genuine AirPod product has. Furthermore, the noice cancellation and sound ambient features DOES NOT WORK! It only makes the sound where you press the noice cancelling feature has. I requested for a refund and have to pay for the return and up to a week now I still haven’t received my refund. Really not worth this price just for normal Bluetooth earbuds. Please consider before purchasing!!
3. juni 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear Raffy,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. Please note that our refurbished AirPods are built using high-quality replacement parts and are not brand-new Apple products. While we strive to maintain full functionality—including features like noise cancellation and ambient mode—there may be some limitations compared to original Apple models, which is reflected in the reduced pricing.
We understand your concern regarding the refund and want to ensure this is resolved. Kindly contact our customer support team via email or WhatsApp with your order number so we can look into the return status and assist you promptly.
We appreciate your patience and are here to help.
Best regards,
John
Pristine Gadgetz | Customer Support
The AirPods are received are so good…
The AirPods are received are so good and they fit my ears so nicely definitely recommended to anyone and such a good service as well
5. juni 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear Oscar,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re enjoying your AirPods and that they fit comfortably. It’s also great to know you were pleased with the service — your recommendation truly means a lot to us.
If you ever need any assistance in the future, feel free to reach out.
Regards,
John
Pristine Gadgetz Customer Support
Very responsive support and managed to…
Very responsive support and managed to sort my airpods out within a day. No other second hand company I've ever worked with ia this responsive.
2. juni 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear AHSAN,
Thank you for sharing your experience with Pristine Gadgetz. We’re thrilled to hear that our support team was able to resolve your issue within a day and that you found our responsiveness unmatched. Providing prompt, reliable service is our top priority, and your feedback reassures us that we’re on the right track.
Should you need any further assistance—whether it’s troubleshooting, product recommendations, or future purchases—please don’t hesitate to get in touch. We’re always here to help.
Sincerely,
John
Pristine Gadgetz Customer Support
Besvarelse fra Pristine Gadgetz
Dear Kristian,
Thank you for your feedback! We’re delighted to hear that you’re pleased with the product quality and the fast delivery. Your satisfaction is our priority, and we appreciate you choosing Pristine Gadgetz.
If there’s anything else we can assist you with, please don’t hesitate to let us know.
Warm regards,
John
Pristine Gadgetz Customer Support
Poor quality product and service
Left AirPod fell part (literally broke into 3 pieces) after 5 weeks. No reply to my email request for a replacement.
30. maj 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear David,
Thank you for your feedback! We’re delighted to hear that you’re pleased with the condition of your AirPods and our service. Your satisfaction is our top priority, and we appreciate you choosing Pristine Gadgetz.
Please let us know if there’s anything else we can assist you with in the future.
Warm regards,
John
Pristine Gadgetz Customer Support
I can’t believe this AirPod is refurbished
I randomly thought about buying AirPod and found through pristine gadgets. Good people kept updating until I receive this high quality product.I can’t thank them enough.
29. maj 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear Velautham,
Thank you for taking the time to share your experience with Pristine Gadgetz. We are pleased to hear that our team kept you informed at every stage of your purchase and that you are delighted with the quality of your new AirPods.
Your feedback is greatly appreciated and serves as a testament to our commitment to excellence. Should you require assistance in the future—be it product recommendations, technical support, or any other inquiry—please do not hesitate to contact us. We remain dedicated to ensuring your complete satisfaction.
Sincerely,
John
Customer Support
Pristine Gadgetz
product very good as described…
product very good as described excellent condition fast delivery
21. april 2025
Besvarelse fra Pristine Gadgetz
Dear Kwong,
Thank you for your feedback! We're delighted to hear that you found the product to be exactly as described and in excellent condition. We're also pleased the delivery met your expectations. Your satisfaction is very important to us, and we truly appreciate your support.
Kind regards,
John
Pristine Gadgetz Customer Support
Air Pods 4th Gen
Ordered the air pods 4th gen and was sceptical of what quality to expect. 3 days later they arrived and I couldn’t be more pleased. They arrived with all the stickers still on and feel like they are brand new. Work perfectly and would highly recommend
22. maj 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear VC,
Thank you so much for your kind feedback! We're delighted to hear that your AirPods 4th Gen exceeded your expectations and arrived in excellent condition. It's great to know you're happy with both the product and the service.
We truly appreciate your recommendation and look forward to serving you again in the future.
Warm regards,
John
Pristine Gadgetz Customer Support
Refurbished Apple Gen 4 noise cancelling airpods
I ordered 2 pairs of Apple gen 4 AirPods. Unfortunately I only received 1 pair due to a shipping error. One email to the company and it was sorted. Second pair was on its way the same day. Customer service was fantastic. Product although refurbished looked like new and in perfect working order.
14. maj 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear Andrea,
Thank you for your kind feedback!
We're truly sorry for the initial shipping error, but we're delighted to hear that our team was able to resolve the issue promptly for you. It's great to know you're happy with both the product quality and the service received — we always strive to ensure our customers have a smooth and satisfying experience.
If you need any further assistance in the future, please don't hesitate to reach out.
Warm regards,
John
Pristine Gadgetz Customer Support
Genuine apple product
Genuine apple product, great price & quickly delivered. Thoroughly recommended
26. april 2025
Besvarelse fra Pristine Gadgetz
Dear Paul,
Thank you for your wonderful feedback!
We’re so pleased to hear that you’re happy with the product, pricing, and delivery. Your recommendation means a lot to us, and we’re glad we could provide a positive experience.
If there’s anything else we can assist you with, feel free to reach out anytime.
Best regards,
John
Pristine Gadgetz Customer Support
Really happy with my purchase!
I initially panicked after reading some reviews. I thought maybe this deal was too good to be true.
However, I ordered AirPod Pros and my son is over the moon with them!
Thank you, I will be back for future gadgets!
9. maj 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear Victoria,
Thank you for taking the time to share your experience!
We completely understand that online shopping can sometimes raise concerns, so we’re especially glad to hear we were able to exceed your expectations. It’s great to know your son is enjoying the AirPods Pro — and we look forward to welcoming you back for more gadgets in the future!
If you ever need assistance, we’re always here to help.
Warm regards,
John
Pristine Gadgetz Customer Support
Better product than I expected!!
28. april 2025
Besvarelse fra Pristine Gadgetz
Dear He,
Thank you for your kind feedback!
We’re delighted to hear that the product exceeded your expectations. It’s always our goal to provide great value and quality to our customers.
If you need any further assistance, feel free to reach out.
Best regards,
John
Pristine Gadgetz Customer Support
Apple airpods …
The product arrived within the timescale stated. It was really well packaged/ presented in apple box and cellophane. My daughter is delighted with her present. Would definitely use this company again.
26. april 2025
Besvarelse fra Pristine Gadgetz
Dear Claudia,
Thank you so much for your kind words! We're thrilled to hear that the product arrived on time and that your daughter is delighted with her gift. We take pride in our packaging and service, and it’s great to know it made a positive impression. We truly appreciate your support and look forward to serving you again in the future!
Regards,
John
Pristine Gadgetz Customer Support
The AirPods being sold are fake
The AirPods being sold are fake. I put a review on their website which was quickly deleted. Do not buy if you think you are getting genuine airpods
24. april 2025
Besvarelse fra Pristine Gadgetz
Hi Mr Frost,
thank you for your feedback.
We’re sorry for any confusion caused. The AirPods we sell are refurbished units, and in some cases, internal components may be replaced with high-quality, non-Apple parts to restore full functionality. This is precisely why we're able to offer them at a more affordable price compared to brand-new Apple products.
We always aim to be transparent and stand by the quality of our refurbished items. If you have any concerns, feel free to reach out to our support team — we’re here to help.
Regards,
John
Pristine Gadgetz Customer Support
I purchased AirPods Pro 2
I purchased AirPods Pro 2, was a smooth payment and delivery service.
Small issue with charging cable, which was dealt with immediately. Nice work guys, would definitely buy from these again.
24. april 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Hi Lee,
Thank you so much for your kind feedback! We're really pleased to hear that your payment and delivery went smoothly and that we were able to resolve the cable issue promptly. Your satisfaction means a lot to us, and we truly appreciate your support.
We look forward to serving you again in the future!
Best regards,
John
Customer Support – Pristine Gadgetz
Great customer service as they answered…
Great customer service as they answered my query straight away. Bargain priced item and delivered straight. Highly recommend the company.
8. marts 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Hi Samantha,
Thank you for your wonderful review! We're so glad to hear that you were happy with our customer service, pricing, and fast delivery. Your recommendation truly means a lot to us and keeps us motivated to maintain high standards.
Looking forward to serving you again!
Best regards,
John
Customer Support – Pristine Gadgetz
I think the website was clear and quite…
I think the website was clear and quite through so it was good
13. marts 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Hi Jamie,
Thank you for your feedback! We're glad to hear you found the website clear and thorough — we work hard to ensure a smooth and informative shopping experience for our customers. Your input is truly appreciated!
Best regards,
John
Customer Support – Pristine Gadgetz
Bought some Refurbished AirPods pro 2
Bought some Refurbished AirPods pro 2. From PristineGadgetz
Please read past the negative to the positive at the end if the review.
Trust pilot is live with this company and on the strength of the good review I went ahead and bought the AirPods. I was billed on the 23rd April 2025
However no confirmation email and the tel number not recognised. Looked up Company house the company was dissolved on 28/01/2025. So am looking at trying to get my money back unless they deliver in the next few days. Maybe a new company has taken it over.
Why do trust pilot still rate this company??
I received them so all is forgiven. There is confusing information out there. I received some decent emails explaining the situation. I have the earpods and they work well so am happy
23. april 2025
Uopfordret anmeldelse
Besvarelse fra Pristine Gadgetz
Dear Perry,
Thank you for updating your review and for giving us the opportunity to make things right. We completely understand how the initial confusion may have caused concern, and we truly appreciate your patience.
We're glad to hear your AirPods Pro 2 arrived safely and are working well. Just to clarify — our business continues to operate under the same trusted standards, and any changes in company registration have not affected our service or commitment to our customers.
We’re always here to help with any questions, and your feedback helps us continue improving. Thanks again for giving us a chance and for your honest review!
Best regards,
John
Customer Support – Pristine Gadgetz
Besvarelse fra Pristine Gadgetz
Hi Brian,
Thank you for your honest feedback! We appreciate your patience regarding the dispatch confirmation, and we're glad to hear that everything went smoothly once we were in touch. Your support means a lot to us, and we're always working to improve our communication and service.
Looking forward to serving you again!
Best regards,
John
Customer Support – Pristine Gadgetz
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.