Very disappointing return experience
Very disappointing return experience. We returned a Dream FX filter because it produced none of the advertised optical effect and essentially behaved like clear glass. Prism Lens FX confirmed receipt and said they would test it, but weeks later we still have not received the inspection result.
Instead of refunding the purchase price, they issued store credit despite our repeatedly explaining that this was a defective/not-as-described product claim, not a change-of-mind return. Communication has also been unnecessarily drawn out, including refusing to discuss the issue until the account holder personally reconfirmed authorization.
At this point, we have returned the product, received no meaningful explanation of their testing, and still have no refund. Very frustrating customer service experience.








