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Very impressed with your product will definitely order from your company again 😊

Great quality

The finished product looked just as good as it did in the ad. And it came very fast for having been a customized item.

Looks great! More than I expected and incredibly quick delivery

Wow, delivered fast and accurately!
Very trustworthy site, would buy from them again.

Extremely Disappointing Experience – Poor Customer Service and Unresolved Order

This has been one of the most frustrating and disappointing purchasing experiences I have ever had with a company. I placed my order on September 5, and as of October 1, more than a month later, the situation remains unresolved.

The first shipment arrived with a damaged box, and the canvas inside was completely damaged. I contacted customer service by email and provided a detailed explanation along with pictures documenting the damage. Unfortunately, their email response time was also extremely slow, adding to an already frustrating experience.

A replacement order was not shipped until September 18. Before it was sent, I specifically requested that the canvas be packaged with extra care, similar to how a laptop would be protected during shipping. I also asked that the package be clearly labeled “FRAGILE – HANDLE WITH CARE.” Given what had happened with the first shipment, I expected these reasonable precautions to be taken to prevent further damage.

Unfortunately, the replacement package never arrived. It was apparently shipped without requiring a delivery signature. We checked everywhere and asked around, but no one had received the package.

I immediately contacted PRINTS10 customer service at there customer service email to explain that the package had not been received and to request a full refund. After several days, I finally received a response stating that the tracking information showed the package had been delivered and instructing me to check around the property and file a claim.

This response was extremely frustrating because I had already clearly explained that we had searched everywhere and had not received the package. I requested that PRINTS10 take responsibility for contacting FedEx and initiating the appropriate investigation or claim.

I also contacted FedEx directly, and I was advised that, because the package had not been received, the sender would need to initiate the claim. I communicated this information to PRINTS10 and reiterated that I wanted a refund due to the failed deliveries and the overall handling of this order.

As of October 1, I have received neither my order nor a refund, and the issue remains unresolved.

What makes this experience even more disappointing is that this canvas was supposed to be a gift for my son. Instead of a positive experience, I have spent weeks dealing with damaged merchandise, a missing replacement shipment, slow communication, and a customer service process that has left me without a resolution.

I strongly encourage prospective customers to carefully consider these issues before placing an order. Based on my personal experience, the handling of my shipments and the lack of timely, effective communication have been unacceptable.

I also find it concerning that I have been unable to find a direct customer service phone number to speak with someone and resolve this matter promptly.

PRINTS10 needs to take responsibility for this situation, communicate with its customers in a timely manner, and provide a resolution when orders are damaged or never received. I am still waiting for my full refund.

I knew at first sight that our great grandson would love this blanket. He is full of information about them! The shopping experience was super easy and a quick arrival.
Thank you!

Awesome sauce!! The kid loved it!

Never received my order and it was paid for before supposed shipping!

Product looks great and came in great condition and very fast!

The description and little video I saw of the scuba gear keychain is totally misleading. It’s simply an image printed on plastic. Worth maybe $2 tops, but my curiosity of the project pushed me to buy it. Total rip off. Stay clear unless this is what you are looking for.

I received my order but it’s all bent it should be packaged in a box not a bubble bag

I’m sure my softball playing granddaughter and my hockey playing grandson will enjoy these gifts at Christmas. They are very well-made and arrived quickly. I’m a happy camper!

The picture was absolutely wonderful and done with good workmanship. Timely shipping was great and notification of tracking shipment was great.

The sign was printed out perfect only it was bend when I received it. I bent it as flat as I could and still hung it up but was a little disappointed in the delivery packaging/ bag it came in.

I received my canvas and I AM THRILLED!!! It is perfect!!!!!
Definitely will purchase from your company again and will recommend to family and friends!!!

The order arrived quickly and was just what I wanted. Can't wait to order again!.

It’s so beautiful. I’m thrilled to have this and the final product was fantastic!

Arrival time—-great
Package condition—-excellent
My order—-beautiful