Wit having an ice cream business, i've ordered off printed wafer quite a few times over the past few years. A year ago, i would have rated them 4 stars as the service and product was good, but delays... Se mere
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The wafers were brilliant! Exactly what we wanted. The pre-quote facility on the website is also super helpful. I did have to chase a couple of time to receive updates on my order which was a... Se mere
Virksomheden har svaret
Spoke to the owner had a good chat on the phone He even promised to send them out THAT day, I hadn't even made payment yet, but owner knew how important these wafers were, and trusted that I wou... Se mere
Virksomheden har svaret
Easy to use website with so many beautiful designs to choose from. We had our logo enhanced with colour and printed on Wafer discs to promote our Ice Cream Tricycle business. Prompt to respond to e... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Printed Wafer is the UK’s premier supplier of colour messages in delicious wafer discs used in one of the world’s most popular treats - ice cream! After years of looking around the confectionery industry and seeing nothing but dull black print on wafer discs, we decided to change the game and add a little excitement with colour printing for your brand name, custom logos, or any other kind of message. Our team of designers uses advanced technology and the best ingredients to customize your logo wafers. Imagine having your logo on top of every ice cream served to customers walking around a city, drawing the hungry eyes of all ages back to your shop. With Printed Wafers, we give you the mouth-watering marketing you need to elevate your brand awareness. Not to mention it's just fun to have a unique message printed on ice cream with our wafers!
Kontaktoplysninger
https://www.printedwafer.co.uk, ML66JH, AIRDRIE, Storbritannien
- 07394105107
- sales@printedwafer.co.uk
- printedwafer.co.uk
4,8
Fremragende
150 anmeldelser
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Fabulous wafers
Fabulous wafers . So perfect to serve with icecream for a special event
4. august 2026
Received order in timely fashion and…
Received order in timely fashion and product as requested. Great service
7. august 2026
WAS A 4, NOW A 5
Wit having an ice cream business, i've ordered off printed wafer quite a few times over the past few years. A year ago, i would have rated them 4 stars as the service and product was good, but delays on delivery happened a few times. However, as of 2026, they have always been on time, truly deserving a 5 star rate now.
15. august 2026
The service was quick and easy
The service was quick and easy, the wafers looked great! We used them for our pop up event and made our ice creams really stand out
5. august 2026
Excellent and taste amazing as well!!
7. august 2026
Always 5 star service
3. august 2026
Corporate wafers
Printed wafers are absolutly brilliant for our corporate ice cream events. Thanks Lukas for the promt delivery and service
31. juli 2026
Greate quality wafers
Greate quality wafers, amazing quality of print. Very reliable service.
26. juni 2026
The wafers were brilliant
The wafers were brilliant! Exactly what we wanted.
The pre-quote facility on the website is also super helpful.
I did have to chase a couple of time to receive updates on my order which was a bit frustrating especially when paying for royal mail delivery - should I not have received a dispatch note?
Also, a few of the wafers were broken, which wasn't too bad (I'd over ordered assuming that would be the case). I would have expected the wafers to at least be bubble wrapped inside the box to give them a little more protection in the mail.
29. maj 2026
Besvarelse fra Printed Wafer
Hi Natalie,
Thank you for your review and for the kind words about the wafers. We’re really pleased to hear they were exactly what you wanted.
We’re sorry you felt you had to chase for updates. Dispatch notifications should normally be sent automatically once the order is shipped, so we’ll look into why this wasn’t clear in your case.
Regarding the packaging, we’ve been sending wafers this way for around 4 years and have shipped thousands of parcels using the same method. We also normally add around 8 to 10 extra wafers to each order to help cover any small amount of damage that may happen in transit.
We try to avoid unnecessary plastic packaging where possible, so instead of bubble wrap we use paper packaging around the box for extra protection. This has worked very well for us over the years, but we do appreciate the feedback and will keep reviewing the best way to protect orders in the post.
Thank you again for your order and feedback.
Kind regards,
Printed Wafer
Poor customer service
Poor customer service. 3 emails, 1 whatsapp all left unanswered. 2 phone calls, both promising delivery, delivery was not made on either of the promised days. On the second phone call the man on the other end didn't say "hello" or anything, just sat in silence waitng for me to speak. Order came late.
29. maj 2026
Besvarelse fra Printed Wafer
Hi KM,
Thank you for your review. We’re genuinely sorry to hear you were disappointed with the experience, especially as this is our first 1-star review and we always take customer feedback seriously.
I have checked the details of the order and just wanted to clarify a few points. The order was sent out as soon as the artwork was confirmed and approved. If we had been told before dispatch that the delivery date was no longer suitable, we would have been happy to cancel the order and issue a refund instead of sending it.
Regarding the phone calls, we tried calling the number provided on the order details but there was no answer. We also use AirLandline for our business calls, and our team always answers calls properly, so we’re sorry if there was any confusion there.
From what we can see, we received a call from you from a different number than the one provided on the order, which may have made it harder to match the call to the correct order at the time.
We always do our best to reply as quickly as possible, especially during our busiest season, and we’re sorry if you felt the communication was not good enough on this occasion.
If you would like to contact us with your order number, we’ll be happy to look into this again properly.
Kind regards,
Printed Wafer
Best in the business
Best in the business, always top quality wafers, brilliant communication
7. juni 2026
Besvarelse fra Printed Wafer
Thank you so much Gavin, really appreciate your kind words. It’s always a pleasure working with you and we’re glad you’re happy with the quality and communication.
Always great to work with
1. juni 2026
Besvarelse fra Printed Wafer
Thank you so much. We really appreciate your continued support and it’s always great working with you too.
Highly recommend!
Amazing for helping your business stand out. Our customers love it and its a great advertising when customers post photos. Highly recommend
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Printed Wafer
Thank you so much for the lovely review. We’re really happy to hear the wafers are helping your business stand out and that your customers love them. Really appreciate the recommendation.
I'd give more than 5 ⭐️ if possible
Always delivered on time and the printed wafers look amazing! Highly recommend to anyone! It really makes the difference and adds to your brand
30. april 2026
Besvarelse fra Printed Wafer
Thank you so much, that means a lot. We’re really pleased you’re happy with the wafers, delivery and how they help add to your brand. Really appreciate your support.
Besvarelse fra Printed Wafer
Thank you so much Louis. Really glad you’re happy with the product and the quick delivery.
Fantastic service from the beginning
Fantastic service from the beginning! From the designing to the delivery. I have used this company for my own business now for a couple of years and Would highly recommend!
5. maj 2026
Once again- exceptional
Once again,
A fantastic experience - I am a repeat client and will continue to return due to the excellent customer service, quality and turnaround!
5. maj 2026
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