Primal Ice Anmeldelser 33

I'm really pleased with the product and the entire process. The delivery was seamless and packaging was excellent. Installation was simpler than I anticipated, and once operational, the chiller maintains the water at an optimal cool temperature throughout the day.

Been using the Primal Ice setup for a few weeks now and honestly didn’t expect to stick with it this consistently. The chiller gets to temp quicker than I thought, even on warmer days here in Australia, and it runs pretty quietly which is a big plus. I usually jump in after workouts and the recovery feels noticeably better. Everything arrived on time and setup was straightforward. Solid build quality and no issues so far—definitely happy with the investment.

I purchased the Primal Ice Premium Barrel with the XPro chiller after seeing many reviews praising the company’s customer service, build quality, and the ability to use the unit indoors or outdoors. Unfortunately, my experience was mixed, especially given the ~$5,000 price.
The barrel itself is mostly high quality and looks great, but the built-in step feels noticeably less sturdy than the rest of the unit.
Customer service is responsive, but the information provided was often not very helpful. Delivery also took about a month longer than expected. The chiller ships separately and had to be resent after the first one was lost in transit. This was after multiple conversations to confirm tracking numbers and ensure items had shipped.
The tub arrives in a large wooden crate that must be disassembled to remove the barrel, making it nearly impossible to keep the original packaging intact if a return is needed.
Full disclosure: the chiller casing sustained some minor self-inflicted cosmetic damage before installation. When I tried to return the unit within the 30-day satisfaction guarantee, I was told it could not be accepted because the tub was not in its original packaging and the chiller was not in original condition. Realistically, both are difficult to maintain once the product is delivered and handled. Given the cosmetic damage, I was not expecting a full refund on the chiller, but I did expect some type of reasonable compromise.
I ultimately decided not to keep the unit after my contractor advised against installing it indoors next to an infrared sauna due to concerns that the vinyl tubing and plastic valves could pose a future leak risk.
This review isn’t intended to disparage the company. The product may work well for outdoor setups, but buyers should be aware that indoor installation may not be ideal and the return policy and support may not align with expectations for a $5,000 purchase.

The chiller is soooooo nice! It keeps the water at the perfect temp round the clock. The constant movement of the water through the system and the filter keep the water crystal clear with the addition

I recently bought the Primal Ice Bath and I must say I'm super impressed with the product and the overall experience.

First off, the tub itself is of excellent quality, well built, and has a sleek design. You can tell it was made with longevity and performance in mind, and the water cools down really fast. It has not only improved my plunge experience but has enhanced my entire routine. It is truly a professional-grade cold plunge, fit for the home.

There are many different choices available, and I looked at a few before making my purchase. What really sets primal apart is the customer service. From the start, Joe has been extremely helpful, knowledgeable, and dedicated to making sure that the person purchasing has the best possible experience. It is hard to find people that truly care about ensuring the best possible encounter in today’s society.

From the initial stages all the way to the final stages of the purchase, I must say this has been one of the most satisfying purchases I have made in a long time. With the quality of product and the phenomenal customer service, I would recommend the Primal ice to anyone.

I plunge almost every day now! Previously id plunge 1-2 per week at best.

I recently purchased the cold plunge from Primal Ice, and it has exceeded my expectations in every way. The product is very sturdy and was surprisingly easy to install. It offers all the benefits of cold therapy at a fraction of the price compared to other brands. Primal Ice has made high quality cold plunging accessible without compromising on performance. If you're looking for an affordable and effective cold plunge, this is the one to get.

Unfortunately, I fell for one of the poor quality Ice pod knockoffs online. I then purchased this PrimalPod and can confirm it is 10x better quality and way better insulated (stays cold multiple days). Also just got the primal chiller and works like a charm!

Been using it for a couple months every morning. Take away my coffee. Take away my tea. Take away my breakfast. But, don’t take away my pod. It IS my morning routine. Love it.

Chiller pro is very powerful and considerably quiet. Keeps the water at crisp 5c for now all day long in Perth weather

Amazing peice of equipment. spoke to the sales team before buying and they talked me through the benefits of the higher powered motor. Has got a lot of use, espicially over summer.

I purchased the ice bath with the Performance Chiller after a lot of research. I live in an extremely hot and humid location in Tropical QLD and it cools it with ease. Customer service was great and all questions asked promptly. Would highly recommend.

Terrible chiller and overall system design. They will not post my review to their website, must be why they only have handful of reviews and nothing lower than 4 stars. They also delete comments on social media, it looks like they have blocked me after I tried to post my review several times and they don't allow the formal review of their business on facebook. I got premium chiller. Pump is not very good, it doesn’t have a stand alone electric heater for when it gets very cold outside temps. They use a heat pump, basically reversing the chilling function with a compressor, to heat water so basically useless at low temps especially near freezing and below freezing outside temps. To make it worse, the programing shuts the unit off at low temps so now you either have to drain it or modify it with another pump and electric heater. They told me to move inside and that is why chiller has wheels, though they advertise it as outdoor\indoor capable but obviously it’s only outdoor capable in places like San Diego, CA; ideal mild weather conditions. These are basic cold plunges functions that should be designed but bc primal doesn’t really know what they are doing they screwed it up. They advertise it having a heater but it doesn’t. I received an email from them explaining how the heater works, and it instructed I had to place in heat mode and set at 113F for it to turn on. This isn't even how it works. The chiller auto senses when to turn on based on the actual water temperature, at a temperature diff higher than set point chiller tuns on, at a temperature diff lower than set point, heat pump turns on. A heat pump is possible on all chillers, just like standard HVAC units for your home, its the reverse function of the AC. A functional heater on a cold plunge would be like the emergency heat on a hvac, a stand alone electric heater used at low temps to prevent the heat pump function of the hvac from breaking down prematurely in near freezing temps (in case of a cold plunge, it would be used at freezing temps to prevent the water in tub, plumbing, and chiller from freezing). Therefore they are misleading in advertising at best saying it has a heater, since their heat pump cannot operate at even colder air temps approaching freezing much less freezing and sub freezing air temps. Their return policy is garbage bc its only 30 days and if you buy in warm weather you won’t find out their design flaw until cold weather starts. Filter gets clogged fast & pump is weak so it becomes useless quickly. They instructed me to wash and it will last 4-6 weeks, however it gets clogged in less than a week, rinsing gets you a day before pressure is to low again to allow unit not to be cut off by programing. If the company had a clue they would have found this out in a testing process and could have fixed these issues however again they don’t know what they are doing. Next they don’t care either, once they have your money they are not going to give it back. They told me they are “forced” to go by their policy. A reputable company should recognize they have made a garbage product and fix it or reimburse you for their own incompetence. They may throw cheap filters at you but nothing meaningful. Shipping took forever, once chiller arrived it has a scratch and dent. The tub came quite a bit later separate from chiller, it was dirty with oily fingerprints on it. So dirty the filter clogged in just a day or two. It had extra parts and support didn’t know what they were used for. Do not make my mistake and fall for their BS on their website and vague answers to questions. It was like pulling fingernails to get them to send me a photo of the inside of the tub as well as provide other information, They are in for a quick buck and they have no clue what they are doing. Go with a reputable company that does research and testing and produces quality products. I thought about trying to salvage mine by getting a controller, separate pump for separate heater, and buy lots of amazon filters to make this thing work out. However, if they have no clue about basic proper design and function of a cold plunge, how safe could this thing possibly be. I am now worried about getting in this thing b/c it could be unsafe to use (does it have proper electrical bonding and grounding, will a short somewhere cause electric problems, will the seat break when I step in due to it not being very well installed/secured to tub base). If they cannot design basic features, I doubt they accounted for safety properly. See how much their cheap filters will cost you if you buy direct, that will demonstrate what they are really about (as of this review, $125 for 4 paper filters; amazon has them for ~$30). I wouldn’t be surprised this is just a fake shell company and once they get called out enough for their terrible product they change the brand and continue to rip people off.

They're a great company! we've been very pleased with the customer service and the product itself.

Chiller failed only after a few months, company useless and not helpful at all. Do not recommend

Chiller Broke- Instead of helping me he jerked me around with silly requests for 2 weeks. Asking me leave it on for 8 hours and send a video- He wasted my time- Finally said he woudl send me a new compressor- I Knew he was lying so I found one and installed it myself- he never sent a new compressor.. I was dumb enough to believe he was trying to help me the 1st few days--...

Couldn’t be happier. I love my tub and xpro chiller. Top notch products from a top notch company.
Thanks!

Joe was very helpful working through some set up issues, highly recommend.