Pretty and Spice Anmeldelser 69

TrustScore 2 ud af 5

2,1

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

SCAM COMPANY AVOID AT ALL COSTS clothes are very poor quality sizes are way out, customer service do not reply to you. Company is based in China NOT UK as you are led to believe DO NOT BUY FROM THIS... Se mere

Bedømt til 1 ud af 5 stjerner

I have given 1 star as I had to, however, this company does not deserve any stars. I ordered two dresses, size 20, they were no bigger than an 8! Very poorly made! Please, please, please DO NOT WASTE... Se mere

Bedømt til 5 ud af 5 stjerner

I ordered the Sleeveless Pleated Dress, and it's even more stunning in person! The pleats fall beautifully and create such a flattering silhouette. The fabric has a soft flow and elegant drape, it fee... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I have waited 3 months for a refund for a dress I did not get still waiting DO NOT BUY its disgraceful the number of emails I have sent and still waiting on my refund

Virksomhedsoplysninger

  1. Tøjbutik
  2. Butik med modetilbehør
  3. Modedesigner
  4. Lingeributik
  5. Badetøjsbutik

Skrevet af virksomheden

Chic, quality fashion at honest prices. Loved for our unique designs, fast delivery, and warm customer care. Your go-to UK boutique for standout style.


Kontaktoplysninger

2,1

Under middel

TrustScore 2 ud af 5

69 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 72 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Do not order this pink set as it is…

Do not order this pink set as it is nothing like the photo
I am so disappointed
No waistband as gathered in the back and poor quality fabric

4. juni 2025
Uopfordret anmeldelse
Pretty and Spice-logo

Besvarelse fra Pretty and Spice

Dear Sarah,

We take all customer feedback very seriously, but we are unable to verify your experience or link it to any order or communication in our records.

For transparency, the item you mention has not received similar complaints and matches the product description and images as advertised.

If you have placed an order with us, please contact our customer service directly at info@prettyandspice.com with your order number, so we can assist you personally.

Until we receive further information, we are unable to consider this review as an authentic reflection of our service or product.

Kind regards,

Customer Support,
Pretty and Spice


Bedømt til 1 ud af 5 stjerner

Disappointed

Amended review
Following email correspondence from Pretty and Spice and reading the reply to my review, my 1 star review still stands. The reply given below does not reflect the personal emails I have received.
My outfit received was sub standard, colour, thin material and not what was advertised.
Having reached out to the company I was initially offered a 30 % refund and keep the outfit or a replacement item.
This however, was rescinded the following day as I had left a poor review and the company probably felt this reflected badly for other customers.
The options they presented was to pay myself to return the item, shipping cost etc with no guarantee of a full refund OR to change or remove my 1 star review and only then would they arrange for a replacement item.

Surely as a customer I have a right to comment on poor quality given the money I spent on this item, and did not appreciate the coercive suggestion to remove my review in order to receive another item.
Shameful and poor customer service and will not be using this company again.

13. maj 2025
Uopfordret anmeldelse
Pretty and Spice-logo

Besvarelse fra Pretty and Spice

Hi Lorraine,

Thank you so much for sharing your feedback, and I’m genuinely sorry to read that your experience with us felt so disappointing and frustrating. This is absolutely not what we want for any of our customers, and I understand how upsetting it is when expectations don’t match reality especially when it comes to sizing or quality.

I’d like to clarify a bit about our return and refund policy, since I can see how this might have felt confusing (or even unfair) from your perspective:

1. Our “keep & refund” option (30% refund, no return required) is designed to make things easier for customers who receive an item that isn’t quite right. Many of our UK customers find this more convenient than returning to our warehouse in China (which can cost around £28 and takes time). We’ve learned from feedback that most people prefer a quick partial refund and get to keep or gift the item, instead of the hassle and cost of sending it back.

2. If you’d rather return the item(s) for a full refund, that’s always possible and there’s never any requirement to change or remove your review to get a refund or exchange. We’re truly sorry if it came across that way. It’s never our intention to pressure anyone.

3. We also offer a “VIP exchange” so if you’d like a second chance to find the perfect fit, you can pick any replacement item from our site (up to £140) for just the shipping fee, and still keep your original order.

Personal service:
We know online shopping can sometimes be hit or miss, and our team is always available for a real conversation (not just emails!). If you’d like truly personal support size advice, custom orders, or even a direct chat you’re always welcome to WhatsApp us at wa.me/447449227305. This is how we help most of our customers get the right size and avoid disappointment in the future.

About reviews:
We welcome all feedback positive or negative and we use it to improve. Our policies are there to help genuine customers, but we’re aware that sometimes people might try to misuse them. That’s why we always try to find the fairest solution, case by case, and focus on building real relationships for the long term.

If there’s anything else we can do to restore your trust, or if you want to talk things through personally, please reach out on WhatsApp or reply to this review.
We’re always here to help and we genuinely want you to feel happy with every order, now and in the future.

With love,
Rosita from Pretty and Spice
Customer Happiness Team

Bedømt til 5 ud af 5 stjerner

Great customer service, quick fix

I recently had an issue with my return where one item wasnt processed. I reached out to Pretty & Spice, and they handeled it quickly and efficiently. Their customer service was super responsive and helpfull, making sure everything was sorted without any hassle. I really apreciate the great support. Thank you! I'll definitely shop here again. Many thanks to Chloe!

1. februar 2025
Bedømt til 5 ud af 5 stjerner

My experience...

I absolutely love all the dresses I got from Pretty & Spice! I've also bought jeans from here before, and I always get compliments when I wear them. The quality is totally worth the price. I'll definitely keep coming back for more :)

1. februar 2025
Bedømt til 5 ud af 5 stjerner

Happy with my order, but sizing tip...

Very pleased with my purchase! Next time, I'll just order my normal size instead of sizing up. I was advised to go one size bigger because the dresses run tight, but I actually prefer a tighter fit over something too loose. So keep that in mind when packing your size!

1. november 2024
Bedømt til 5 ud af 5 stjerner

better than expected!

I thought: let's just order one pair first, you never know with online shops. But wow, I was so wrong! The jeans are amazing strong qualty, the color is exactly as shown, and the sizing is perfect. It arived in about a week, just like they said. I was so happy I imediatly ordered two more and this definitly won't be my last order. Absolutly love it! 🔥

12. december 2024
Bedømt til 5 ud af 5 stjerner

Great qualty and good solution.

Nice quality but unfortunately they got the ve wrong size. After the wrong size was sent, I contracted them via email and got a reply within 4 hours with that it is annoying that it happened and they have a pracktical solution. They offered to keep the item and send me a new one in the right size. I am now waiting for the new one to arrive but I have seen the quality and it is good. I gave the other one to my daughter and she is very happy with it.

3. marts 2025
Bedømt til 5 ud af 5 stjerner

First order and already in love!

This was my first time ordering from Pretty, and it was such a good experience! The webshop is easy to use and everything went smoothly. I got clear update by email and the clothes look amazing, Super happy with it! 😊🎉

2. november 2024
Bedømt til 5 ud af 5 stjerner

Deffo 5 stars!

They absolutly get 5 star from me! The price-quality ratio is great and the fit is perfekt - even at 1.82m, everything was long enough. Returns are super easy and my package arrived in just 7 days, which is pretty fast I'm a fan and my cart is full again! 🛍️

16. marts 2025
Bedømt til 5 ud af 5 stjerner

The costumer service is amazing

The costumer service is amazing! I'm so happy with the fast responses and fantastic delivery - they made sure my package arived exactly when I need it. Chloe was the kind lady who helped me, and I cant give her a bigger compliment. Thank you so much, Pretty & Spice!

3. februar 2025
Bedømt til 5 ud af 5 stjerner

Wasn't sure it was for me

I saw a lot of products for younger people on the website, and since I'm 42, I wasnt sure if it was for me. But I took a chance and orderd a beautifull skirt. It arived today, and I imediatly love it! Just orderd another color. Thanks !

1. januar 2025
Bedømt til 5 ud af 5 stjerner

Amazing qualty handbag!

Amazing qualty handbag!

Honestly, I wasnt sure what to expect since I never orderd from this company before. But when the bag arived, I was so suprised – the qualty is way better than I imagined! For that price, I really didnt expect it.

I‘m definitly getting another one in a nice summer color. Great service, thank you!

21. januar 2025

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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