We had such a great experience dealing with Liam at Prestige Cars Kent. From the very beginning, he was incredibly helpful and took the time to answer all of our questions about the purchase of... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought a 2 year old Audi Q5 for my wife and all the way through the process of buying the car the dealership was transparent with everything, even going the extra mile to diamond cut the alloys so... Se mere
Virksomheden har svaret
I must say, Joe Kearns was very helpful when it come to fixing my cars air con issues. He was extremely attentive, understanding and helpful which was quite a troubling ordeal. He went above and b... Se mere
Virksomheden har svaret
Joe kearns of prestige cars was a pleasure to deal with. Nice character, pleasant and not pushy. Provided honest information and was honest in his appraisal and dialogue. Was apologetic for the car... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
View the used cars, parts and servicing available from Prestige Cars Kent in Bromley, Kent.
Kontaktoplysninger
Hewitts Road, BR6 7QR, Orpington, Storbritannien
- 01689 660 385
- prestigecarskent.co.uk
4,5
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Was looked after and advised well
Was looked after and advised well. Jack was very helpful. Would recommend this company.
18. september 2026
Uopfordret anmeldelse
Besvarelse fra Prestige Cars Kent
Thank you for your lovely feedback! I’m really pleased to hear you were well looked after and found Jack helpful throughout. We really appreciate your recommendation and hope to see you again in the future! 😊
A worthwhile trip
I made the trip from north Essex to Orpington to view a car. Although I ended up not buying the car I had selected online the experience was worthwhile as I was able to see more clearly what was on offer, what my car was worth on the market, and to clarify in my own mind what I really wanted. Jack was helpful and well informed and if the situation arose I would be happy to deal with him again.
17. september 2026
Uopfordret anmeldelse
Besvarelse fra Prestige Cars Kent
Thank you so much for taking the time to share your review. we are pleased Jack helped you explore your options and pleased the visit was worthwhile and helped give you a clearer idea of what you’re looking for. Should the opportunity arise in the future, Jack Will be delighted to assist you again. All the best with your car search!
Next steps after multiple bad service instances
Further to my previous review, 6 weeks ago, to which management replied stating:
‘A member of our Management Team will be reviewing the matters you have raised in full and will contact you directly to discuss your experience further, investigate your concerns and understand what has taken place.’
I was contacted via the phone, apologised to by a manager, he offered no form of resolution or compensation for the wasted fuel, wasted time etc. he stated he would contact the relevant companies to get the hard searches removed, to which he has not done and I have heard nothing back since. This will now become a legal matter until the hard searches have been removed. P.s there are 6 hard searches from this company! DO NOT USE THEM
18. september 2026
Uopfordret anmeldelse
Besvarelse fra Prestige Cars Kent
We are sorry that your concerns have still not been resolved in an amicable manner and apologise for the continued frustration and inconvenience this has caused.
Following your further comments, the matter has been escalated back to a member of our Sales Management Team for a full review of the concerns raised. A member of the team will be in touch with you directly to discuss your experience and the points outlined in your review.
We appreciate your patience while this is reviewed and hope we can work towards addressing your concerns directly.
Effortless sales with Jack
Effortless sales with Jack. Made our experience easy and helped us with all questions.
A good experience with car sales and looking forward to getting our new car ordered.
17. september 2026
Uopfordret anmeldelse
Besvarelse fra Prestige Cars Kent
Jack will be so happy to hear he made the experience easy and straightforward for you both .He will look forward to getting your new car ordered and seeing you again soon. 😊
Awful
Awful. Bought a car, finally when they did call back. Lots of chasing them! Unprofessional experience in collecting car. Not charged so left waiting much longer then overheard the salesman say he could sweet talk us. Minor fault first day of receiving the car and the detail in getting an appointment for the repair was unnecessary and took too long for the minor fault. Was the called 5.50pm to cancel the night before after rescheduling my work. Overall really bad experience. The customer service is lacking maturity and focus. The cars sell themselves.
8. august 2026
Uopfordret anmeldelse
Besvarelse fra Prestige Cars Kent
We are sorry to learn of your experience and for any inconvenience caused both before and after the purchase of your vehicle. We appreciate you taking the time to share your feedback.
We would welcome the opportunity to investigate the concerns you have raised, including the communication, collection experience and arrangements made regarding the reported fault.
Unfortunately, we have been unable to locate your details on our dealer management system using the username provided with your review. Could you please contact our Customer Care team at customercare@prestigecarskent.co.uk, providing your full name and vehicle registration number, so that we can identify your records and look into this matter further.
We would be grateful for the opportunity to discuss your experience directly and address the concerns raised.
Jess was amazing and understand that I…
Jess was amazing and understand that I wasn’t going to make a decision there and then after test driving the car, I will definitely be back in touch!
16. september 2026
Uopfordret anmeldelse
Besvarelse fra Prestige Cars Kent
Thank you so much, Jess will be more than happy to help whenever you’re ready, and we look forward to hearing from you again! 😊
Customer Service?
Waited 45 minutes past my scheduled appointment to be seen having paid the £99 holding fee. Paid a £500 deposit after seeing the car and arranged a collection date. Called to rearrange the collection date which seemed no issue, only to call the day before to confirm and found that nobody had a clue what was going on.
I was repeatedly promised callbacks that never came. Eventually I was told there was an issue with the car’s engine the night before collection day which I’m unsure as to how it passed their “175 point check.” I was assured I’d receive an update about the car the following day - again, nothing. Emails ignored. Calls ignored. When I finally managed to make contact, I was told they had tried to contact me when they hadn’t.
The deposit was refunded quickly which is the only positive I can give them.
Shocking communication, organisation and a complete waste of time.
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Prestige Cars Kent
We would like the opportunity to discuss the circumstances surrounding your vehicle purchase and appointment in more detail.
Unfortunately, based on the username provided with the review, we have been unable to identify and confirm your details within our dealer management system. We would therefore ask that you contact our Customer Care team at customercare@prestigecarskent.co.uk so we can locate your records and discuss the matter with you directly.
Sam sims
Sam sims
Sam explained everything fully and professionally
12. september 2026
Uopfordret anmeldelse
Besvarelse fra Prestige Cars Kent
Thank you for your kind review! We’re delighted to hear that Sam explained everything fully and professionally. We really appreciate your feedback and will be sure to pass your lovely comments on to Sam!
I went to view an Alfa Romeo Stelvio at…
I went to view an Alfa Romeo Stelvio at Presitge Cars and had the pleasure of meeting with Jack.
Jack was absolutely brilliant! He was very friendly and informative. I would highly recommend!
12. september 2026
Uopfordret anmeldelse
Besvarelse fra Prestige Cars Kent
Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience viewing the Alfa Romeo and that Jack was friendly, informative and brilliant throughout your visit. We really appreciate your recommendation and will be sure to pass your lovely feedback on to Jack!
Just been with Jack W who took me on a…
Just been with Jack W who took me on a test drive. Very relaxed, not over selling. I liked the car but unfortunately I can get the same car at another dealer for less. Jack was straight with me explaining why he couldn’t discount and match the other price.
We both shook hands and wished each other well.
I’ll definitely go back to Prestige Cars when in the market again.
12. september 2026
Uopfordret anmeldelse
Besvarelse fra Prestige Cars Kent
Thank you for such a fantastic and honest review! We’re delighted to hear that Jack W provided a relaxed, professional experience and was open and straightforward throughout. We really appreciate you giving Prestige Cars the opportunity, and we’re pleased to hear you’d consider coming back to us in the future. We look forward to welcoming you again!
Polite courteous and professional and…
Polite courteous and professional and understanding thanks
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Prestige Cars Kent
Thank you for your kind review! We’re pleased to hear you found our team polite, courteous, professional and understanding. We really appreciate your feedback and hope to see you again in the future!
Audi A4
Jess was absolutely amazing from start to finish, knowledgable and helpful with any questions or concerns I had when buying my new car. I would 100% recommend Prestige Cars and use them again in future.
31. august 2026
Uopfordret anmeldelse
Besvarelse fra Prestige Cars Kent
Thank you so much for your fantastic review! We’re delighted to hear that Jess was amazing from start to finish and was knowledgeable and helpful throughout your car-buying experience. We’ll be sure to pass your lovely feedback on to her. Thank you for recommending Prestige Cars, and we look forward to welcoming you back in the future!
Selling my car to Prestige Cars Kent…
Selling my car to Prestige Cars Kent was very easy and the team offered me a good price. Great work by Bill, Matt and Bailey. Cheers guys.
8. september 2026
Uopfordret anmeldelse
Besvarelse fra Prestige Cars Kent
Thank you for your fantastic feedback! We’re happy to hear that selling your car to Prestige Cars Kent was such an easy and positive experience. It’s great to know that Bill, Matt and Bailey looked after you and helped make the process straightforward. We’ll be sure to pass on your kind words to the team. Thanks again, and all the best!
Absolutely shocking experience
Bought my car less than 6 months ago with the extended warranty. The car developed a fault which I brought in to be repaired by the service centre. They've had my car for more than a week, and after daily calls, they are still unable to tell me when it will be fixed. On top of that, they said a courtesy car isn't available for another month. No sense of urgency whatsoever even when I told them i live rurally and have multiple school runs to do. Absolutely shocking aftercare.
1. september 2026
Uopfordret anmeldelse
Besvarelse fra Prestige Cars Kent
I am sincerely sorry for the inconvenience caused and for any communication issues you have experienced throughout the process. We fully appreciate how frustrating it must be to have your vehicle with us for an extended period without receiving clear information regarding the progress of the repair, particularly given your personal circumstances and reliance on your vehicle.
As discussed during our conversation this morning, your concerns have now been escalated internally, and a member of our management team will be in contact with you to discuss your experience further and work towards a satisfactory resolution.
With regard to a courtesy vehicle, we are sorry that we have been unable to provide one sooner. As with all dealerships and workshops, courtesy vehicles are subject to availability, and unfortunately we cannot always guarantee immediate availability. We can, however, place you on our standby list and will contact you should a vehicle become available sooner.
Once again, I apologise for the inconvenience and frustration caused, and thank you for taking the time to speak with me this morning. We hope to address your concerns appropriately and improve your experience moving forward.
Fantastic Customer Service from Matt!
I would like to send a huge thanks to Matt who has seriously put my mind at ease this morning by being so attentive, responding to my query urgently and putting my mind at piece, huge thank you for your support via WhatsApp - 10/10.
7. september 2026
Uopfordret anmeldelse
Besvarelse fra Prestige Cars Kent
We’re delighted to hear that Matt was able to put your mind at ease and provide such attentive and prompt support. It’s great to know that he responded quickly to your query and made you feel reassured throughout.
We’ll be sure to pass your kind words on to Matt — he’ll be thrilled to hear your 10/10 feedback!
Thank you again for taking the time to share your experience. We really appreciate it.
James was friendly and professional…
James was friendly and professional made it very easy to purchase a car he explained everything well.
6. september 2026
Uopfordret anmeldelse
Besvarelse fra Prestige Cars Kent
Thank you for your lovely feedback! We’re so pleased to hear that James was friendly, professional, and made the process of purchasing your car so easy. It’s great to know that he explained everything clearly and made the experience enjoyable. We’ll be sure to pass on your kind words to James. Enjoy your new car! 🚗
James was so helpful with everything…
James was so helpful with everything making it an amazing experience to purchase a car, it was smooth start to finish,
6. september 2026
Uopfordret anmeldelse
Besvarelse fra Prestige Cars Kent
Thank you so much for your fantastic feedback! We’re delighted to hear that James made your car-buying experience so smooth and enjoyable from start to finish. We’ll be sure to pass on your kind words to him. Enjoy your new car! 🚗
I recently bought my new car from Sam…
I recently bought my new car from Sam and had a great experience from start to finish. Sam was very helpful, friendly, and professional throughout the whole process. He made everything easy and straightforward, and I’m really happy with my new car.
I would definitely recommend Sam to anyone looking to buy a car. Great service and a genuine, trustworthy person. Thank you, Sam!
5. september 2026
Uopfordret anmeldelse
Besvarelse fra Prestige Cars Kent
Thank you so much for your kind words! It was a pleasure helping you find your new car, and I’m really pleased to hear you had such a positive experience from start to finish.
I appreciate your recommendation and your trust in us. I hope you enjoy your new car, and if you ever need anything in the future, please don’t hesitate to get in touch.
Wishing you many happy miles! 🚗😊
Thanks to Ivan and Erleta
Long review!
I had been looking to change my car for sometime as I had it for 7 years, so I decided to go into Prestige over the bank holiday. I had already decided what car I wanted in my mind which was a Mercedes GLC Coupe, but I wanted to check it out and test drive it as I knew I wanted to get a bigger better car to my previous one. Ivan was my sales consultant from day one, very friendly, easy to talk to and patient. I told him that I wasn’t willing to get the car that day, and he wasn’t pompous, pushy or rude. We went for a test drive, which was hilarious as it was my first time driving an auto, as I had only known how to drive a manual. We went back to the office and discussed the numbers, and my options on either part exchanging my old car or if I should sell elsewhere. I told him that I would go home and deliberate as I do not like to make impulsive decisions. Eventually two days later I called Prestige and let Ivan know I would be coming back in to potentially take the car home that day, he gave me a time and told me what documents I should bring. As soon as I got there we started the process of doing the paperwork. I had part exchanged and done all the finance documentation within 2 hours. It was the fastest time I’d been through a car sale process. Ivan was extremely helpful, thorough and explained every document I was signing. I am in love with my new car and very grateful to Ivan!
Once everything was completed on Ivan’s end, I was then sent over to Erleta who finalised the process for me, including my drive away insurance, my road tax as well many other things. Erleta was so sweet and we had such a lovely conversation. She helped me take my items from my old car to my new car, as well as setting up the UX in my new car for me. She was also very thorough in explaining everything to me and helped organise my documents in a nice packet.
I had an amazing experience and I would highly recommend purchasing a vehicle from here. Thanks again Ivan and Erleta!
2. september 2026
Uopfordret anmeldelse
Besvarelse fra Prestige Cars Kent
Thank you so much for taking the time to leave such a detailed and wonderful review!
We’re absolutely delighted to hear that you had such a positive experience from start to finish. It’s great to know that Ivan made you feel comfortable and supported throughout the sales process, without ever feeling pressured. We’ll be sure to pass your kind words on to him — he’ll be thrilled to know how much you appreciated his patience, professionalism and guidance.
It’s also lovely to hear that Erleta made the handover process so enjoyable and went above and beyond to help you move your belongings, set up the UX and organise all your documents. We’ll certainly share your feedback with her too.
We’re especially pleased to hear how much you’re enjoying your new Mercedes GLC Coupe! We hope you have many happy miles in your new car.
Thank you again for your recommendation, and congratulations on your new vehicle. We look forward to welcoming you back to Prestige Cars Kent in the future!
Great service from Matt sorting out a…
Great service from Matt sorting out a date for our MOT
4. september 2026
Uopfordret anmeldelse
Besvarelse fra Prestige Cars Kent
We are pleased to hear that Matt has been very helpful and is helping with your MOT.
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