Prestige Cars Kent Anmeldelser 

An excellent set up at Prestige Cars.
I would like to thank Sam Sims in particular for his time yesterday. Such a polite well mannered individual...
Sam showed total professionalism in his approach to me explaining all I needed to know with the purchase of my new vehicle.
Thank you to Prestige Cars thank you Sam and the team for delivering a first class service.

.

Amazing service by James !

Traded my car in and overall happy with the service provided!

I have already left a review back in March 2026 but things went from bad to worse. If I could give a minus rating I would. This company just want your money and have no regard for safety. I found out my car was sold without any pre-checks and actually had an outstanding recall for the air-bags which they'd done nothing about. I actually think they've just tried to cover stuff up. I went through the complaints process and asked for the 4-Year Tier 2 Service Plan to be refunded as there is no way I would trust them with any MOT or future servicing - they refused so I went through the motoring ombudsman, who they say they are accredited to in their complaints procedure but surprise, surprise they are not associated with this ombudsman so now I need to go through the CAB / trading standards which I most certainly intend to to.

Don't ever buy a car from this garage!! The worst around.
Hold service history from you so you can't sell it on.. took us nearly 3 hours for proof the car had service put phone down on us 3 times wouldn't let us talk to who we needed it was BAD!
Had to say we was taking it further to the ombudsman.
Never again will we buy from these. Please think before you do it.

Worst Customer service I’ve ever received, once they have your money, they simply do not care, staff are rude and trying to speak to someone is impossible.
I’ve had issues with the vehicle since purchasing and they are very unhelpful, all they care about is money money money.

Car purchasing experience was very poor and challenging. I arrived there before noon on 7 November 2025, and had to wait for the whole day until their closure for the procedures.

It took them hours to submit finance application. Then, they gave me green light and asked me to insure the vehicle, which I did. At the end they said they are unable to hand over the car because the finance company was closed and they did not receive the payment.

They said they will deliver the vehicle on the next Monday, on 10 November 2025, as it was Friday night already.

On Monday, they have not delivered. They arrived to deliver my car on 12 November 2025. But this time they did not bring the vehicle documentation and the original Mercedes wallet/bag. All of vehicles service history was missing.

The gentlemen said he will post the all paperwork and the original Mercedes wallet/bag when he gets back to the dealership.

However, days passed, weeks passed, months passed; I sent several email during this period but they did not post them.

Then, I decided to visit the dealership and ask these in person. I went to the dealership, they said the personnel who was involved in the sale of my car stopped working for the company. So, another gentlemen arrived, tho whom I explained the whole situation.

He said he will go and get the paperwork and original Mercedes wallet/bag. I waited on the lobby for some time. He came bag with two A4 papers. He said all the service history records is online.

He also said he couldn't fins the original Mercedes wallet/bag, but offered to replace in by ordering a new one to be delivered to my address. I said ok.

Weeks have passed again but no progress. I sent another email asking for it; but no progress.

This is the experience I had with this company.

---

After leaving this review I had been contacted by Prestige Cars Kent and they provided a new Mercedes leather folder by placing a new order and then delivering it to my address.

Jack was very helpful, polite and his customer service was excellent. He was thorough in the information provided and really went above and beyond.

Both Joe and Abbie were really friendly and professional. Answered all our questions. Didn’t rush us. Both a credit to the company. Would recommend.

We couldn’t have asked for a better service, big thanks to Jack, who provided an excellent professional service.

I would thoroughly recommend Prestiege Cars,.

Jack was amazingly professional and thoroughly explained everything In detail . Asset to the company

This is my second time buying a car from Prestige, and once again the experience was fantastic. Joe looked after me very well, patient, knowledgeable, and he kept me updated every step of the way. He was clear and honest about my options, which made the whole process great. It was also lovely to see Jess again, who looked after me last time and was just as brilliant to deal with. Great service all round!"

Over 3 MONTHS to rectify issues with my car, and somehow this service department managed to make almost every stage worse.

It started with Thomas, who delayed everything and had me arguing, sending pointless emails and repeatedly making me ask for a proper set of genuine/premium tyres for a performance BMW. Apparently even that is a difficult request at Prestige Cars. Bearing in mind I was sold the car with Mismatched, unbranded tyres that were severely worn. Thomas also had the cheek to tell me now we gave you a set of proper tyres, we will not being fixing the dents, scratches and screw holes in the body of my car that were there before buying the car and agreed pre-sale to be repaired 😂?

Then Katie, the service manager, told me my heated-seat part was on back order (a common pathetic excuse she uses that i’ve been made aware from other customers), a loan car needed a ‘month’s notice’, and SHE would contact me when everything was ready. Two months of silence later, I chased them myself and magically the part could arrive the next day 😂. Loan car? Obviously not. I was left without one and completely inconvenienced.

Then the rear diff. MONTHS of excuses meant I didn’t even have my car for my sister’s wedding, with their wonderful solution being to offer me a Nissan Qashqai. The explanations eventually became that the wrong diff had been ordered, while I could literally see my car rotting away their storage car park going nowhere.

When the diff was finally supposedly finished, despite me warning them weeks earlier the car was nearly out of fuel, nobody could manage the highly technical task of putting fuel in it. I was then told they needed another TWO DAYS for road tests.

So I turned up with fuel myself.

There was my car sitting outside with the exhaust severely damaged and bent down towards the road, plus my genuine carbon-fibre M tips scuffed. Apparently the bunch of clowns they call technicians, who supposedly work on these cars every day, can’t remove and refit an exhaust without destroying it.

Instead of apologising for THEIR damage, Katie became rude, childish and full of attitude, and decided that was the perfect moment to tell me my warranty was apparently voided to make herself feel better and that also she couldn’t face me like a professional so she needed to find a way I couldnt come back. A genuinely useless, childish excuse of a manager. She also couldn’t properly explain why I was being fed this “two more days of road tests” story while my damaged car was sitting outside.

I returned the next day and the exhaust was still bent, now across to the right and touching the car. I questioned John, the service advisor, and his response was: “Why do the exhausts need to be straight? Nobody is going to look at them anyway.” 😂

That statement perfectly represents the standards of this department. Apparently wanting your performance car returned without a wonky exhaust touching the bodywork is asking too much.

Almost every time I visited, other customers I spoke to were also complaining and frustrated. I can’t remember meeting a single happy customer. I was repeatedly told the service department was run by a bunch of idiots — after three months dealing with them, I can certainly see why.

Thomas delayed everything, Katie’s attitude and service were embarrassing, John’s final response was beyond ridiculous, and the technicians are an absolute bunch of clowns.

The ONLY credit I can give is to Sam in Sales — genuinely honest, helpful and professional throughout the purchase.

Unfortunately, the “Prestige” experience seems to end the moment your car enters their service department.

reposted review: The company keeps reporting my review because they must be embarrassed.

Joe was especially helpful and struck a great balance between knowledgeable and enthusiastic without being pushy.

Purchase process very simple. Joe was very informative and helpful walked out with the car same day.

Amazing experience with Sam buying our Kia Sportage, no pressure and very knowledgeable. Thank you so much!

Sam was great, really good experience and excited for our new car

I called up yesterday (10th Aug) at 10.38am for customer care and explained the situation on behalf of my father. The lady said it is a presales calls and I said it wasn't but she cut me off and put me through so explained to presales the issue and the salesman said he has taken down notes and will get customer care to call back in 2 hours. No call back so I called again this morning. Waited in queue until first in line and they cut me off. I then called again having to wait again in line.

They also messed up the number plate swap which took me a long time to fix during presales. I have had to follow up with my father's admin with PC more so than any other car provider.

I couldn’t be happier with the service from Bill and Karl. They were both incredibly nice, friendly and helpful throughout the whole process. They made buying my car so easy and straightforward, and nothing ever felt like too much trouble.

It’s been a pleasure dealing with them both, and I really appreciate how smoothly they made everything from start to finish. I would definitely recommend Bill and Karl to anyone looking to buy a car. Excellent service!

Sale of my car through Motorway was completed smoothly and payment was sent promptly by Bailey at Prestige Cars Kent