Simply put, an appalling organisation. I have offered an expert witness service for over 25 years and have to say that this organisation is the most appalling agency I have ever known. They are disorg... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Premex acted quickly to get things sorted. They kept me fully informed of everything that was going on and backed up emails in writing. Replies to any queries were dealt with within 24 hours if not im... Se mere
Virksomheden har svaret
Premex need to work on their crossover between solicitors. This created alot of delay between all three parties. This meant myself as the client had to chase between both parties to speedup the proces... Se mere
Virksomheden har svaret
Nursing Expert Witness Service Premex is a fabulous company to work with as a nursing expert. Great communication from the team and they are always responsive. Massive thanks to Kerry who is my go-t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Premex+ is the leading provider of medico-legal reports for serious injury, clinical negligence, industrial disease and other complex cases. We have an extensive panel of specialist and reliable experts at the heart of Premex+. With over 3,000 practicing experts, we are constantly looking for new and emerging talent across all specialisms to join our panel. Each member of our 100+ strong team here at Premex+ goes through extensive training on specific areas/specialisms. The training puts each member of the team in a position to offer the highest standard of care and service to each solicitor, injured party and/or family member.
Kontaktoplysninger
Storbritannien
- premexplus.co.uk
Besvarelse fra Premex+
Hi Claire
Thank you for taking the time to provide feedback, communication is key 👌
Kind regards
Helen
Very accurate and great comfortable…
Very accurate and great comfortable atmosphere expert advice
14. juni 2023
Besvarelse fra Premex+
Hi Paul
Thank you for taking the time to provide feedback, I am please to hear you felt comfortable with the expert and will make sure I pass your comments on.😁
Kind regards
Helen
Great and professional service thanks…
Great and professional service thanks team you are amazing !!!! RAF Veteran.
9. juni 2023
Besvarelse fra Premex+
Hi
Thank you for your lovely words and 5-star review. It means a huge amount to receive such fantastic feedback.
We would also like to take this opportunity to thank you for your service. 💚
Kind regards
Helen
Great specialists
specialsits and bookings all really easy. kind and understanding and asked in depth questions
8. juni 2023
Besvarelse fra Premex+
Hi Sarah
Thank you so much for your 5 star review, I am pleased to hear you found the booking process easy and the specialist kind and understanding. We try our best 👌
Kind regards
Helen
Treated with courtesy and respect at…
Treated with courtesy and respect at all times, made to feel comfortable and at ease!
6. juni 2023
Besvarelse fra Premex+
Hi David,
Thank you so much for your lovely review, I am pleased to hear that your were made to feel comfortable, at ease and respected.
Many thanks again for your kind words!
Helen
Late notification of an appointment…
Late notification of an appointment which I had already attended as arranged between myself and the expert.
4. juni 2023
Besvarelse fra Premex+
Hi Caroline
Thank you for taking the time to provide feedback, it is always appreciated as we continuously look to improve our service.
I am sorry to hear that you received late notification of your appointment, but I am pleased to hear that you had already attended your appointment and hope all went well.
I will investigate your file to understand the reason why this may have occurred and how we can improve our process.
Thanks again for your feedback!
Helen
Besvarelse fra Premex+
Hi Elaine
Lovely review, thank you for taking the time to provide feedback, glad we could help.
Thanks
Helen
Besvarelse fra Premex+
Hi Lance,
Thank you for providing our feedback, transparency is important to us 🙌
Many thanks
Helen
Medical expert interview
Easy experience great interview by very knowledgeable specialist.
30. maj 2023
Besvarelse fra Premex+
Hi Gordon
Thank you for taking the time to provide feedback, we will make sure to pass your lovely comments on to the medical expert.
Kind regards
Helen
Prompt and thorough.
24. maj 2023
Besvarelse fra Premex+
Hi Marcia
Thank you for your feedback I am glad you found our service the be 5-star 😊
Kind regards
Helen
Very efficient
29. maj 2023
Besvarelse fra Premex+
Hi Andrea, thank you for your review, we are pleased you are happy with the service provided.
The bare minimum
Emails I have received from Premex are poorly formatted and difficult to read on a mobile device. A Premex representative contacted me ONE MINUTE before my initial appointment was due to start to check that I would be attending. What is the point of that? It was just a distraction. Calling me a day or two in advance would have been far more useful. This seems like a company that's just going through the motions.
19. maj 2023
Besvarelse fra Premex+
Hi Nick,
Thank you for taking the time to leave us a review. All the feedback we receive is incredibly important to us and helps us to improve our service.
I am sorry to hear that you didn’t receive a call, in advance of your appointment as you would have expected. This has been fed back to the team looking after your case for future improvement.
With regards to the emails that you received; would you be able to send us some example screenshots to Trustpilot@premex.com with information on what device you are using so that we can better understand how we can improve the formatting of our emails?
Many Thanks,
Anthony
Besvarelse fra Premex+
Hi Ian
Thank you for providing feedback. We are sorry, you felt the service provided was not to your expectations. Please be assured, I will review your file, to see if there is anything more, we could have done to speed up the process.
Premex acted quickly to get things…
Premex acted quickly to get things sorted. They kept me fully informed of everything that was going on and backed up emails in writing. Replies to any queries were dealt with within 24 hours if not immediately. They organized most appointments as close to home as possibly could.
17. maj 2023
Besvarelse fra Premex+
Thank you for the review Andy, we are very pleased, you are happy with the service provided.
Besvarelse fra Premex+
Thank you for your review Frank, we are pleased you found our service very helpful😊
Have been waiting for 3 months my…
Have been waiting for 3 months my report to reach my solicitors, after being told last week my report would arrive by the end of last week, still no arrived. In total I have been waiting 6 months to get my appointments and report. I would have expected an apology and a reason why this process is taking so long.
14. maj 2023
Besvarelse fra Premex+
Hi Geoffrey,
Thank you for taking the time to provide feedback, I am sorry that you feel the process is taking too long. I will review your file and email you directly with an update.
Many thanks
Helen
The staff were helpful but everything…
The staff were helpful but everything took so long
27. marts 2023
Besvarelse fra Premex+
Hi Thomas, thank you for providing feedback. I am pleased to read that you found the staff helpful but I am sorry you felt everything took a long time. I will review your file to see if there is anything we could have done differently.
Very professional customer service
Very professional customer service. The staff are very helpful and friendly.
11. maj 2023
Besvarelse fra Premex+
Thank you for your review Orisi, I am glad we could help 😊
Painless and could say what I needed
10. maj 2023
Besvarelse fra Premex+
Thank you for your review Jonathan it is appreciated and glad we could help!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.