Unresolved issues after multiple repairs – highly disappointing experience
I purchased a Vengeance Phantom MSI Edition desktop PC (Ryzen 5 5500 / 16GB / 512GB SSD / RTX 3060 12GB) from this company. The system suffered from freezes and stuttering, both during gaming and in simple everyday tasks.
The PC was returned three times for inspection. Each time, the company claimed that “no fault was found”, yet they proceeded with so-called “preventive” replacements of major components (motherboard, RAM and graphics card), as they stated. This strongly suggests that they were unable to identify the real cause of the problem and simply attempted to appear as if they had done something under warranty. If the system truly had no issue, this should have been clearly stated after the first return.
At no point was I provided with any written technical report or test results—only verbal assurances. On the contrary, I supplied the company with multiple videos and screenshots clearly showing freezes and low FPS. For a fourth return, I was asked to pay 35€ + VAT, despite the device still being under warranty, which I understandably refused.
I also contacted the Consumer Ombudsman. It is understandable that the company did not change its stance, as the Ombudsman cannot impose a decision or order a technical expert examination. Nevertheless, even in that process, the company failed to provide any documented evidence proving proper functionality of the system.
Had this been a significantly more expensive product, I would have proceeded with legal action without hesitation. However, after approximately eight months of constant inconvenience, repeated shipments of the PC and a complete lack of a real solution, I am not willing to invest even more time and money.
Overall, this was a highly unprofessional experience, with no proper diagnosis and no resolution.
I would not recommend this company.
13. marts 2025
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