I paid 4k for a Premium PVC Ribbed Male…
I paid 4k for a Premium PVC Ribbed Male Chastity Cage. It arrived broken on the lock side, completely useless.
I reported it on their WhatsApp within minutes, with clear photos and a video. What followed was a textbook stall. First "let me check with the inspection team." Then a long message about their "four quality-check parameters" and a promise to update me later. I kept on chasing them myself. Their verdict: their CCTV and QC records show no fault, the parcel "left our facility in proper condition," and they've passed it to the courier. "This is the final verification we can carry out from our end." No refund. No replacement. Not even an apology.
Think about that logic. If it left their warehouse fine, it was damaged in their courier's hands, and the customer is still the one left with nothing. The implication was clear: it has to be customer's fault.
Calling them is pointless. My calls during their listed hours (Mon–Sat, 11 AM–7:30 PM) went to voicemail. When I pointed this out, their excuse was that the "warehouse time" is 11 to 7, even though my calls were inside that window. On day 6th they wrote "Team will connect you today." Nobody called.
Every other adult store I compared at least replaces defective items. In my opinion, this policy is built so the store never has to give money back. I believe it also conflicts with India's Consumer Protection (E-Commerce) Rules, 2020, and I couldn't find the legally required grievance officer anywhere on their site.
Their on-site 4.8★ rating comes from a review widget the store controls. Their Amazon and Flipkart ratings are much lower, and the google ratings are part of paid campaign. Draw your own conclusions.