If I could leave less than 1 star I would... the time and effort spent trying to claim my recent order (#4766358). I still haven't received it after a horrible 3 attempts from BROAD REACH/ASENDIA. S... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Quality of item is very good, packaging was protective and item was easy to put together. Only issue was tracking, but that was beyond their control. 3rd party they used took days to deliver package d... Se mere
I love all my new pictures! Great sale, easy to navigate website, lots of options (sizing & colours) and free shipping! Really enjoyed putting them up. I will definitely be ordering again when I redo... Se mere
Achat en ligne convivial. Livraison en deux colis. Tracking difficile à suivre pour 2 ième colis. Difficile de rejoindre le service à la clientèle, ai du m’y prendre à plusieurs reprises; pas de s... Se mere
3,7
Middel
744 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
J ai acheté il y a plus de 4 semaines
J ai acheté il y a plus de 4 semaines. Je n ai toujours pas été livré. Arnaque. J avais pourtant d autres achat à faire avec vous da s le futur. Domage. Je vais devoir déclarer comme fraude auprès de ma compagnie de crédit.
2. februar 2025
Besvarelse fra Posterstore
Hi Josée,
We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.
Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur.
In this case, 4 weeks is a highly unusual time for the order to not arrive. We kindly request that you please reach out to our Customer Service team. We are committed to resolving any issues and ensuring your satisfaction.
Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.
Team Poster Store
Very polite customer service
Very polite customer service. When my product was damaged they sent a replacement with no trouble.
31. januar 2025
Our poster arrived in perfect condition…
Our poster arrived in perfect condition as the packaging was amazing. It looks better than expected! Look forward to getting new ones soon. Thanks 😊
2. februar 2025
Quick delivery and packaged well
30. januar 2025
Lost package then broken frame
I ordered a frame at the beginning of January. After two weeks of waiting I wrote to the company multiple times, they finally answered me after two weeks of waiting. They said my package was lost so they send me another one. It arrived pretty quickly but when I opened it I found out the corner and the « glass » what broken !!! I’m tired of dealing with this crap. I have to say the quality is not impressive (same or lower than IKEA). The reason im giving 2 stars and not 1 is that the second time they send it it arrived quickly.
I just wrote them about the broken frame. We’ll see how they handle it.
22. februar 2025
Uopfordret anmeldelse
Exactly what I was looking for!
The posters are lovely and will look great in our lakefront cottage. Exactly what I was looking for to keep the “beach” theme!
26. januar 2025
Same quality as ikea
The quality of the picture frames i purchased is really no better than ikea but for a significantly higher price. Half the order came on time and the other half took twice as long as quoted.
26. januar 2025
Nice quality poster
I like my posters. The colours are not as rich or intense as appeared on the website photo, but they are quite nice.
26. januar 2025
We LOVE our posterstore prints
We LOVE our posterstore prints! The quality of the prints are amazing and shipping timing and packaging were wonderful. We are thrilled with our order!
27. januar 2025
Quality workmanship at an affordable…
Quality workmanship at an affordable price. The framework is perfect with the posters I chose.
27. januar 2025
Did not received my order
Did not received my order. They offer me 10% off next order and no refund.
19. januar 2025
Delivered a week late and missing an item
Delivered a week late. Contacted about not receiving item on time and told it was on its way. When delivered it was missing an item. Tried to contact the company 4 times and no response about missing item until making a claim with payment company due to no contact for reimbursement of missing item.
5. februar 2025
Besvarelse fra Posterstore
Hi,
We sincerely apologize for the delay in the delivery of your parcel and for the missing item! We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.
Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.
We can see that our customer service team had reached out by email regarding this issue. We are very sorry to hear that you have not received this! We will have our team reach out again to ensure that the issue has been resolved. Please check the spam and promotions folder of your email in case this is sent to the wrong inbox.
Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.
Team Poster Store
Terrible Quality
The shipping was extremely delayed. The customer service response time was horrible. I had to email three times before they got back to me. When the product finally arrived, it is extremely cheap quality. Gaps in the frame corners and scratches on the acrylic.
23. januar 2025
Besvarelse fra Posterstore
Hi Jessica,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Team Poster Store
Delivery came quickly and was well…
Delivery came quickly and was well packaged to avoid damage. Very pleased with any products I have received.
22. januar 2025
Great customer service
The poster store messed up my order, I contacted them and within 2 days the correct order was shipped. Very prompt!!! Overall very impressed!!
21. januar 2025
Great and fast service!
22. januar 2025
Love everything that I get from them 🤩
16. januar 2025
Great experience
Great experience! So many options to choose from. Products are as they appear online
15. januar 2025
The delivery time the packing and the…
The delivery time the packing and the product. All were perfect
9. januar 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.