Porsche Anmeldelser 

Do not take financing from Porsche if you buy a new car.

When my car was stolen in the first year, Porsche's finance company stopped my insurer from providing me with the new car replacement I was entitled to under my policy.

Porsche Financial Services has done a side deal with one car replacement provider, Vizion, and if your insurer doesn't happen to use them, you will not get your new car but instead have to settle the agreement and probably lose £000s and £000s, as I have done.

Have discovered that insurers and car replacement providers only have this issue with companies owned by Volkswagen Financial Services.

So if you're buying a Porsche, look for finance elsewhere and avoid Porsche/Volkswagen Financial Services at all costs!!

AVOID SOUTH LONDON PORSCHE, and if you can avoid Porsche all together especially if you are a woman. I have had a horrendous experience with the above dealership and Porsche HQ refused to take any responsibility. I bought a crayon coloured Cayenne 72 reg which had issues from day one, condensation inside the car leaving windows foggy, condensation covering the majority of the headlights, windows refusing to go down when cold, boot getting stuck, sensors not available more often than not, radio not working, screen going blank with red messages appearing. Literally dashboard lighting up like a Christmas tree. I had photo and video evidence and all I was told was that it was normal. Like I didn’t know what I was talking about. That it was user error. I ended up rejecting the car albeit they tried to drag their feet. Less than 24 hrs after I’ve seen they put the car back up for sale for more than I bought it. They could not have possibly even looked at it never mind fixed any of the issues. They are negligent and just simply don’t care.

I had a truly terrible experience with Porsche York Center. I purchased a 911 and within just one day discovered that one of the keys didn’t work. The car wouldn’t recognize it, which left me stuck inside the vehicle multiple times, with the alarm blaring, completely unable to get out. An unacceptable situation for a car of this price and supposed prestige.

What made everything worse was the lack of communication and accountability. After sending the V5 within days, no one bothered to follow up with me, inform me about parts, or keep me updated. They left me in the dark and showed zero proactivity. A Porsche dealership should be offering courtesy cars, clear updates, and proper service — none of which I received.

To add insult to injury, I was promised the Silverstone experience as part of my purchase, but after this whole ordeal I have no interest in it. What I want instead is the equivalent value, since Porsche York has completely destroyed the sense of excitement and trust in the brand.

Overall: careless, unprofessional, and totally unworthy of the Porsche name. If you are considering buying from Porsche York Center, think twice — once they’ve sold you the car, their customer service is non-existent.

My headlights on my Porsche Cayenne have now been stolen for a third time in 11 months . I’ve asked Porsche if they can alarm them or fit ones that are not so good at growing cannabis plants. They told me they can’t do anything - the complete lack of customer care is a joke. My advice to others owners who don’t use secure off street parking is don’t buy a Porsche with matrix lights . Mine is getting sold after its third 8 week garage experience in 11 months !’

I’ve had a new Porsche Taycan since November 2023. The car is lovely to drive…..when it works. Unfortunately the car is littered with electrical faults and issues which Porsche take no responsibility for. The charging ports fail to open leaving me with the inability to charge the car. This particular issue has occurred 5 times since I’ve had the car, each time being “repaired” by Porsche only for it to happen again. The boot and front boot refused to unlock sporadically meaning you can put items in your boot at the start of your journey and then it doesn’t open when you reach your destination. It also means you have no access to safety features such as warning triangle and tyre repair kit should you break down. And a few months ago the car had a major electrical fault refusing even to turn on. The AA had to manually unlock the car and then drag it out of our drive way as there was no power at all. I missed an important business meeting as I live in a rural location and did not receive a courtesy car until the end of the day. The 9volt battery was replaced which I was advised would repair the ongoing fault with the charging ports, however 4 months later the charging ports have failed again. I’ve chased Porsche again and again for acknowledgement of these issues which is not exactly the luxury experience I was envisioning.

My first Porsche servicing experience at the West London Garage in Chiswick, was very the worst I have ever experienced from any brand.

They had my car for a week and basically did nothing. No communication, no progress, no fault found. They were willing to do a £875 oil change but could not be bothered to trouble shoot a warranty fault, other than run their diagnostic test. Very disappointing. Its also in a terrible location on the A4.

Actually the first brand I have had for years that do not come and pick up your for local servicing. Any company that wants to charge £875 for an oil change can should offer better service.

Not recommended.

Don't buy one of their repair manuals in the US. They send you an inoperable .vlc file.

Porsche YORK have been brilliant with after sales service with our Macan. They understood the issues with a problem and took steps to resolve successfully. Matthew was particularly helpful and fundamental in achieving a positive result.

Macan went in to have a badge changed, 3 months after paying over £2,000 (yes, 2K) for a service and Porsche Health Check, which it passed with flying colours.

But it’s Porsche, isn’t it.

They did ANOTHER health check. This time, oddly, it needed over £2,600 of work on the rear suspension. (Porsche speak 2 shock absorbers. 2 shock absorbers - £2,600 ………….. ).

When I quite reasonably asked if anything could be done about the cost, they looked shocked, even though it had just been serviced and ‘Health Checked’ within three months.

Phoned a sister dealership less than an hour away, who quoted over £1,000 less for the exact same job.

When I told Cardiff this, they said it was impossible to do it for that price (still loads of money for two shocks), and made up nonsense about shop time as it would need things like a four wheel align, which takes an hour alone. Phoned Tewkesbury who said it did not need a four wheel align.

Yes, phone around, but this is the SAME chain of Porsche dealers charging more than £1,000 for the same work.

New badge was nice though.

Truly awful! Car had issues from first drive. Absolute refusal to accept a return! Avoid at all cost!

Nice cars but the price gouging is absurd.

Called to enquire about the price of a diagnostic test to check a management light and was told all service agent were busy and they will all me back shortly, over 3 1/2 hours later I get a young lady who clearly knows nothing about the working of a motor vehicle and with a matter of fact attitude tells me the job is a minimum of 1 1/2 hours. I tell her that I have spoken with 2 other Porsche agent one being part of their group and they say it’s a maximum of 1 hour so why are they quoting 11/2 hrs? She tells me they can choose to charge what they like and that’s their charge regardless of what the other centres want to charge. Bad attitude and bad customer service. I most certainly will not be taking my vehicle here even though they are the closest to me.

Avoid Porsche East London – Unacceptable Quality & Service

I expected world-class reliability and service from Porsche, but my experience has been a nightmare. I purchased a Taycan from Porsche East London, and within the first week, it broke down. Over the course of 16 months, it failed four times, leaving me unable to use it for 11 of those months, yet Porsche refused to take responsibility bar repeat attempts to fix the same issues. I only had the car on the road 4 months of actual use in 14 months of ownership - before finally rejecting it.

The service department was slow, unhelpful, and dismissive, with no urgency in resolving major faults on a £100k+ car. For a brand that prides itself on performance and engineering, this level of failure is inexcusable. If you're considering a Porsche, think twice**** especially a Taycan. Stay clear of Porsche East London unless you want endless headaches and a car that spends more time off the road than on it.

Terrible service. The manager of Porsche West London Dean Kiedyk clearly does not give two hoots about the way that Porsche treat their clients. There is a complete lack of leadership and ownership that is clear throughout the customer experience from the person that answers the phone, to the time it takes to get through to the service centre to the actual catalogue of errors that occur when trying to source an appointment to rectify shortcomings in the delivery of a brand new car that one pays over 140k for. Shocking and completely unacceptable. Complaints are not taken seriously and there is no recognition of errors which is why things will never improve here.

Two weeks ago, I contacted the Porsche main dealer to confirm whether the warning lights displayed on the dashboard of my Porsche Taycan were related to a computer issue or a sensor malfunction. The Porsche main dealer advised me to book a checkup and informed me that I needed to bring the car in because Porsche had initiated a campaign to inspect the high-voltage system and replace Cell B in the car—a matter of concern for Porsche. I was also told that Porsche would need to keep the car for a full day to complete these checks.

To my surprise, despite this being a safety recall, Porsche did not provide a courtesy vehicle for the duration of the inspection. My car is still under the Porsche guarantee, yet the main dealer's only offer was to call me a taxi. As a result, I ended up spending over £200 on taxi fares due to Porsche’s campaign. Additionally, I specifically requested that after completing the recall work, the dealership recharge the car, as I am a member of the Porsche Charging Service and needed the car fully charged to drive back home. However, I noticed that my request was completely ignored.

I find it unacceptable that a brand like Porsche treats its customers in this way. When my old BMW 520D had a recall outside the guaranty, BMW provided a courtesy car for the entire day. After this experience, I feel deeply dissatisfied with Porsche and now want to avoid dealing with this type of treatment in the future.

Don't waste your time with Porsche West London it a franchise and all they are interested in is selling there cars just like the double glazing salesman, once the sale is completed your on your own this is what they are best at and that doesn't even go well. I booked my car in for some work to be carried out. They carried out there standard checks nothing was listed which needed to be replaced, couldn't complete the work for what ever reason had to come back a week later once again car was checked in and a inspection was carried out but this time with the car covered less than 80 miles since the last occasion the front and rear discs including brake pads needed replacing. I was shocked and highlighted with there customer service and also with there complaints department. A while later I was told that the person who carried out the checklist was dismissed. The question which came to mind what would a mechanic gain by doing this? Porsche would benefit if anyone. Be very careful or use an different garage

This has been going on for 4 months after buying the car. I bought a convertible which I have not been able to use over the summer as the car has been with Porsche more than me.
After 6 times of sending the car back, I am now told the car will go to a ‘ gold technician / senior’ which lead me to assume their other technicians are not a qualified in the correct way.
We have now rent to the CEO of the UK and Europe and had resonances from customer services saying how sorry they are, but with no further plan.
The car is now been with them an additional 10 days having had to send the car in 6 times and still not heard back from Porsche. Despite me chasing for an answer.

I bought a brand-new PORSCHE CAYENNE in April 2023. It was way more expensive than a Mercedes SUV I was looking at but I was impressed by the sales pitch.
After buying it, I soon realised that the 22" wheels on the car created a unnaceptable amount of road noise and I bought a new set of 19" wheels with plenty of rubber hopefully to absorb the awful noise. Not much effect I must say.
Even with the huge cost of the car it only came with one parking camera and also the internal mirror had to be dimmed by hand! The door mirrors did not dim at all. For this price I could not believe they were an extra!
The dash board was a huge gimmicky touch screen that reached right across to the passenger side. I found it to be extremely dangerous to be making changes in air con etc as attention had to be taken away from the road conditions. After a few near collisions I gave up with it!
The last straw came when I had a blow out high on the Pennine A66 in the dark. There is no spare wheel provided. Not even a temporary one to get you home. The spray foam canister was useless as the hole was too large and I had to have the car return home by a breakdown truck! I got home at 2 a.m. and had to abandon the trip! That was the last straw!
I took the car back to the dealer after 10 months and took a massive hit on the price paid. I consider that Porsche should stick with sports cars and give the SUV market a miss. The worst car I have ever owned!

Porsche west london have managed to turn a life long dream of owning a porsche into a nightmare of underwhelming service poor vehicle service bad customer interaction damaging my car and making me pay for it and not explaining why its not covered by warranty and the excuses were pathetic. curtesy car never provided despite making me wait 3 to 4 weeks money i spent on cabs promised to be refunded never done just bad treatment and terrible service 3 visits to fix the damage they did then they had the cheek t o charge me and the give a rubbish reason that a fan inside a cover broke with no explanation. I have never felt so undervalued in my entire life even toyota make me feel more valued. I wish i had not boughtr the warranty last year so i never have to intereact with this dealership again. seriously they only seem to treat rich people well and treat people like me like scum terrible and upsetting and i have put my car up for sale because i hate porsche so much now for this

Let me explain what will happen to you if you attempt to buy a new Porsche Cayenne.

You will be promised a delivery date. Hell, in my case, the car was already at the dealer.

You'll pay for a deposit.

BUT YOU WILL NEVER GET THE CAR!

Why?

Well, Porsche has screwed the Cayenne up so badly that they can't make it work. The reason is not so much mechanical, but is based on software.

This BRAND NEW car requires TWO major software updates, apparently to fix "minor" things like (a) locking you out of the car, and (b) locking you in the car!

From US reviews, you can also expect the PCM not to work, various systems to fail randomly and frequently, the wing mirrors not to respond, and so on.

And then there's the other bit of "shrinkflation" that Porsche has thrown in: they no longer factory fit a tracking device. Nope, they've thrown it out, forcing you to buy a £500+ tracker on top of the list price.

So ... less car, car that doesn't work, car that can't be shipped ... what more do you want for over £100k?

They've completely lost the plot.

(Oh, and one side detail. If you contact Porsche UK, they'll deny any responsibility. No, they're "just the importer". Charming service and support for their loyal customers.)