Scam, avoid at all costs
Not UK based, 0 customer service, shipping and delivery estimates total lie.
Ordered item still not received after 3 weeks. 3 emails unanswered
17. februar 2026
Uopfordret anmeldelse
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Andre kiggede også på
Appalling Customer service and no regard to consumer rights
I ordered a poncho from Ponchori in two different sizes, intending to return the size that was unsuitable.
When the ponchos had not arrived within nine days, I attempted to contact the company using the telephone number listed on their website, but the line was constantly engaged. I then sent an email clearly cancelling the order.
Despite this, ten days later I received an email confirming that the items had been dispatched.
Since then, I have made multiple attempts to contact the company to arrange the return of both ponchos. My emails have gone unanswered and the phone line remains constantly engaged.
Under the Consumer Contracts Regulations, customers have the right to cancel an online order within 14 days of receiving the goods and to receive a full refund. I have exercised that right. The lack of response and failure to provide return instructions is unacceptable and falls below reasonable customer service standards.
I will be pursuing a refund and, if necessary, escalating the matter through my payment provider.
Based on my experience, I would strongly advise others to avoid ordering from this company due to their poor communication and apparent disregard for consumer rights.
2. februar 2026
Uopfordret anmeldelse
Appalling
My experience was exactly like another review on here. Company is Not London, but China. Cheap fabric, rubbish quality. In other words a scam. Emailed for refund, no reply.
23. januar 2026
Uopfordret anmeldelse
Rubbish store with nonexistent customer service
Bought a hood/cloak which I later found they were selling for double the price it was on Amazon. The item came from China even though the store is registered in London. The quality was rubbish. Very thin fabric. I tried to return it and found out they have to email them to get the return approved. Sent the email and never heard from them. They have a number on the website to call. Tried that and it's permanently off.
Then find out the company only started in 2026 and is most likely a scam.
11. januar 2026
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.