What I saw when I ordered the part, on your web site, was a genuine Aqualisa part with the Aqualisa name clearly printed on the body of the part, matching the original one I had. The part that came wa... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was weary after reading mixed reviews....I shouldn't have been. Ordered Monday 19th August,asked why still showing as ordered being processed next day.Emailed Tuesday asking when it will be despatc... Se mere
What a refreshing experience. I e-mailed in the evening to ask two rather detailed questions about model numbers and stock availability. First thing next day I got a clear, accurate and concise reply... Se mere
Excellent service, ordered an item from the website unfortunately the part No. didn’t match the photo. Call explained they understood, sent a prepaid returns label while they sorted out the website... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We are plumbing and heating merchants. We supply a wide range of products such as shower pumps, water heaters, bathroom taps, electric and thermostatic showers, towel rails, heating controllers, thermostats, macerators and more. We offer an extensive collection of premier brands, including Salamander, Salus, Hyco, Polypipe, Bristan, Triton, Tapworks, Geberit, Insinkerator, Wirquin and Roca.
Kontaktoplysninger
Unit 1, Epsom Business Park, Kiln Lane, KT17 1JF, Epsom, Storbritannien
- 0303030 0115
- customercare@plumb2u.com
- plumb2u.com
Bed kunder om at skrive en anmeldelse
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Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Make sure you order the right thing. Very high cost for exchange
Make sure you order the right thing as refunds and exchanges are very expensive
They want to charge me 20% of the price of the cylinder even if you try to replace for a more expensive model.
Most places have a fix price
Also they say 1-2 days delivery and took a week. Perhaps go buy elsewhere when they don't rip you off for a exchange
Excellent service
Excellent service, delivery as promised. Replacement shower engine ordered at 12.30pm, paid for quick delivery as we urgently needed the part and it arrived by Royal Mail at 9am the following day. Would definitely recommend this company. The price was good too even taking into consideration the additional shipping cost.
Great service.
The part was exactly as described and what I needed, quick delivery, can't fault anything. Thankyou.
Quality company!
An absolute amazing company. I brought a new blowtorch 3 years ago and twice it became fault (no fault of Plumb2u) they swiftly replaced it both times for me with no questions asked. Thank you!
Very impressed with the cylinder
Very impressed with the cylinder, easy to track delivery and great price compared to local stockists even with delivery
Impressive Service
Easy to order, good stock availability, fast despatch and next day delivery (unexpected).
Haven't fitted the three sets of taps that I ordered yet, but hope they are as positive as the service received.
Quick delivery of stock parts
When our customer unit developed a fault and was 250 miles away from us. We located the plumbing part at a competitive price and in stock with them.
It was dispatched the same day and arrived the next day.
Great service
Good value great communication and fast…
Good value great communication and fast delivery would recomend and use again.
Items were purchased not delivered
Items were purchased, shipped directly from the manufacturer. The item was left outside, didn’t know it was even delivered when I checked in with plumb 2 u they provided me pictures of it being left outside. Upon inspection the items were not there. I had raised for further investigation, I got an email saying it was signed for, signature was not my signature and no pictures of anyone present.
Refund hasn’t been issued but investigation with the suppliers has been initiated. Full fraud and careless delivery.
I understand it isn’t plumb 2 u’s fault but I have purchased it through them so reimbursement should be given by them and should ensure a reliable delivery is made.
quick responce
Aqualisa loom assembly part ordered…
Aqualisa loom assembly part ordered arrived very quickly, fitted perfectly and the shower is now back to working as good as new.
Very helpful once contacted!
After some difficulty in contacting Plumb2U, they have responded and replaced a faulty item free of charge as well as taking back the old product. They were very responsive and helpful and I would use them again.

Besvarelse fra Plumb2u
Standard delivery useless
Standard delivery useless, advertise 2/3 days Royal Mail, give you a tracking number, then after 4 days royal mail says expecting the item, be delivered by 48 hours once received which would make it 6 days.

Besvarelse fra Plumb2u
Top notch customer service!
Was in a hurry for 2 pump bodies. I ordered the wrong ones by accident on Thursday evening online and sent an email to the contact address to explain. I received a response email at 10.49am the next day to confirm the order had been amended and still received the parts the next day. Absolutely top notch service, thank you very much.
5 star customer service
I needed to order a tool for a boilermag unit and some washers which I did using the free standard delivery Wednesday evening online.
Unfortuneately my Boilermag unit started to leak after placing the order and late in the evening.
I phoned Plumb2U the following morning at 9am , Thursday to ask if I could change to express.
I was so impressed with how Martin went and found my order and offered to change it to express especially as it had already got the standard postage label if I paid the additional fee which I was only to happy to do.
He then very kindly emailed me the Royal Mail 24hour tracking number and made sure my parcel was relabelled then updated the online order as well.
It arrived just after 10am this morning, Friday, the other side of the country to Plumb2u and my plumber changed the washer with the new tool at 11am.
It is very rare to get such amazing customer service and empathy about my leaking heating system.
I shall be using this firm when I need plumbing kit for the future and will recommend to friends.
1st class service
1st class service, excellent 2 day delivery, all very good indeed.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







