Pleo have been great from start to finish. The platform is incredibly easy to use, but if you ever get stuck with anything, (its so easy, Ive only ever got stuck once,) their team offer great assis... Se mere
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Lokation
Skift lokationScrutton Street 32-38, EC2A 4RQ London, England, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Switching from using a traditional company credit card to Pleo has reduced our admin greatly. Pleo is very user friendly, easy to navigate and has some great features to reduce admin time furthe... Se mere
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Although we were sorry to lose Alice as our contact at Pleo, Fred has been fantastic in managing our account. He has taken the time to understand our business needs and helped us get the most out... Se mere
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We had about £8k stolen from our account after one of our staff members inadvertently added the card to his apple wallet. You wild have thought Pleo could integrate with this tech in this era, but no... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Softwarevirksomhed
- Regnskabssoftwarevirksomhed
- Business to business-service
- Finansiel institution
- Betalingsservice
- Softwareleverandør
Om Pleo - UK
Skrevet af virksomheden
The business expenses solution that empowers your people to do more. Join the thousands of companies that trust Pleo to make paying for stuff at work easier.
Experience Pleo firsthand with our interactive demo and learn how it can transform your expense management in just 10 minutes.
Experience Pleo firsthand with our interactive demo and learn how it can transform your expense management in just 10 minutes.
Kontaktoplysninger
Scrutton Street 32-38, EC2A 4RQ, London, England, Storbritannien
3,6
Middel
225 anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellence!
I felt fully supported throughout the entire gruelling experience of being a victim of Fraud. Every step of the process was handled with care. I was given updates and fully informed on how to proceed accordingly. I'm very impressed and extremely satisfied with Pleo
23. juli 2024
Uopfordret anmeldelse
Besvarelse fra Pleo - UK
Dear Rebecca,
Thank you so much for the positive review. We're truly sorry you had to go through the experience of fraud, but are very glad to have been able to support you during such a difficult time. Your satisfaction is of utmost importance to us, and we're pleased to hear that our team's effort made a difference.
If you ever need further assistance, please don't hesitate to reach out.
Warm wishes,
Team Pleo
Excellent Customer Service
Thank you to James for his help today, it was so much better to talk to a person, rather than trying to navigate the online chat, which took far too long. He sorted my issue out, even though it meant me getting to a ATM, he gave me a time he would call and called at that time on the dot. Card is working again now. Excellent service
7. november 2024
Uopfordret anmeldelse
Besvarelse fra Pleo - UK
Hello Victoria,
We're so grateful for your kind words and are delighted to hear that James was able to assist you effectively. Ensuring your card is working properly is a priority for us, and it's wonderful to know that we could resolve your issue promptly. We sincerely appreciate you taking the time to share your positive experience. If you need any further assistance, please don't hesitate to reach out.
Have a good day. Best regards, Team Pleo.
£500 fraud, slow to respond
Had over £500 come out of our account all to Shopify as fraud. Over 55 transactions, no notification came through from Pleo and they didn't stop a single transaction, fraud only stopped once account had been emptied. No phone number, took over 48 hours to get a response and that was then forwarded to fraud team who took over 7 days to get back and start refunding the charges.
28. oktober 2024
Uopfordret anmeldelse
Even on Sunday noon you will be…
Even on Sunday noon you will be assisted by PLEO, amazing. Thank you Keith Ja !!
3. november 2024
Uopfordret anmeldelse
Besvarelse fra Pleo - UK
Dear Isabelle,
We're delighted to hear that you had a fantastic experience with Pleo's support, even on a Sunday! We'll make sure to pass your thanks onto Keith Ja as well. We're here for you anytime you need us.
Warm wishes,
Team Pleo
Pleo Customer Services
PLEO customer services were very helpful when recently a staff member suffered from fraudulent transactions on their card. Jozef guided us through the processes involved to stop the card and gain a refund. Thank you Jozef. Very much appreciated.
14. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Pleo - UK
Hello The Soke Limited,
We're sincerely grateful for your wonderful review. It's great to hear that Jozef was able to assist you effectively through the situation with the fraudulent transactions. Our team is always here to support you and ensure the safety of your transactions. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Team Pleo
Besvarelse fra Pleo - UK
Hello James,
Thank you for taking the time to share your positive experience with our support team. We're delighted to hear that Jozef was able to provide the assistance you needed! Your feedback is greatly appreciated and will be shared with him.
Have a fantastic day. Best regards, Team Pleo.
Jozef
Jozef! was very quick with comms and dealt with our issue with the minimum of fuss. Thank you
21. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Pleo - UK
Hello Chris,
We are so glad to hear that Jozef provided you with quick and efficient communication. It's wonderful to know your issue was resolved smoothly and without any hassle. Thank you for your positive feedback and for taking the time to share your experience with Pleo.
Have a great day!
Best regards,
Team Pleo
Useless for charities
Waited 2 weeks for any sort of response. This was followed by a request for a ridiculous amount of personal information about charity trustees, followed by another email telling me that my account was closed.
Basically, don't bother with Pleo if you're a charity. They won't work with you.
18. oktober 2024
Uopfordret anmeldelse
Needed some help with card issue and…
Needed some help with card issue and James sorted everything for me very quickly
17. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Pleo - UK
Hello Iain,
We're so glad to hear that James was able to resolve your card issue swiftly! Your satisfaction is very important to us, and we're happy we could provide you with the support you needed. If you ever need any more assistance, please don't hesitate to reach out.
Warm wishes,
Team Pleo
Fraudulent activity taken seriously
I have recently experienced fraudulent activity on Pleo and can confirm the team at Customer support, who Jozef is part of, has been amazing as he updated at different stages proving to be a great communicator.
17. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Pleo - UK
Dear Riccardo,
Thank you for taking the time to share your positive experience with us. We understand how concerning fraudulent activity can be, and we're so glad to hear that Jozef and our customer support team were able to assist you effectively and keep you well-informed throughout the process. Your satisfaction is our top priority.
Wishing you continued security and peace of mind with Pleo. Have a good day.
Best regards,
Team Pleo
Help with disputing fraudulent Charges
Jozef helped us through the whole process of getting fraudulent purchases refunded.
16. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Pleo - UK
Dear Bhavna,
We're so grateful for your feedback and delighted to hear that Jozef was able to assist you effectively through the process of disputing fraudulent charges. Our team is committed to providing support whenever you need it, and we're glad we could help secure your refunds.
If you ever need further assistance, please don't hesitate to reach out.
Warm wishes,
Team Pleo
Extremely poor communication and service
Rejected a company account with no explanation, after we spent ages gathering all the directors detail and company information.
Deleted all our information so there was no possibility to resolve the unknown issue, and was told,
"We will unfortunately not be able to go into further details as to why and it won't be possible to create a new company account as the decision is final."
Extremely opaque and poor communication for a financial product that takes in so much sensitive information. If they can't take on new customers, they should just block new applications rather than wasting people's time sending in full applications.
7. oktober 2024
Uopfordret anmeldelse
Underinvested tech / programming shows with glitches
Pleo in principal is a good card system, however the inability to resolve issues with their customer service and glitches on their tech side affecting direct debits and in particularly autopay system this year (2024) suggests that they have massively under invested into the tech platform behind the card payment system, which carries a massive risk for businesses using Pleo.
10. oktober 2024
Uopfordret anmeldelse
They're just nice
1. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Pleo - UK
Dear Tim Aird,
We really appreciate you taking the time to share your experience with Pleo. Thank you for your kind words and the fantastic 5-star review.
Have a wonderful day.
Best regards,
Team Pleo
Excellent service and easy to solve the…
Excellent service and easy to solve the problem
25. maj 2024
Uopfordret anmeldelse
Besvarelse fra Pleo - UK
Dear John,
Thank you for taking the time to share your positive experience with Pleo! We're delighted to hear that you found our service excellent and our problem-solving process straightforward. If there is anything else we can do to assist you, please let us know.
Best regards,
Team Pleo
Excellent Customer Service
I think Pleo is a bit too expensive for the services it provides.
But the customer service is brilliant. I had a lovely lady called Constance who was so helpful and patient with my query.
Literally can't complain in that department.
24. september 2024
Uopfordret anmeldelse
Besvarelse fra Pleo - UK
Hello Kalayvani,
Thank you for taking the time to leave us a review. We're glad to hear that you had a positive experience with our customer service and that Constance was able to provide you with the help you needed. We take pride in our team's ability to assist our users with care and patience.
We appreciate your feedback regarding our pricing. We continually strive to balance cost with the value our services provide and will take your thoughts into consideration.
We're here for any further assistance you may need.
Best regards,
Team Pleo
Started the process
Started the process. Then had a call planned for a specific time and then when I called the call wasn't answered. I got an about scheduling a call the following day to which I wasn't able to call. I haven't heard anything since. Despite their promises and ads, I'm not convinced. It's been weeks since I started the process.
23. september 2024
Uopfordret anmeldelse
poor service and communication
poor service and communication
been waiting 1.5 months to pass verification. Keep being told we are busy with lots of applications.
I will go to a competitor instead
17. september 2024
Uopfordret anmeldelse
Much appreciated Jozef support in…
Much appreciated Jozef support in resolving the query
16. september 2024
Uopfordret anmeldelse
Besvarelse fra Pleo - UK
Dear Mr Sumit Chadha,
Thank you for your kind words and for taking the time to leave a 5-star review. We're glad to hear that Jozef provided the assistance you needed. We always aim to resolve your queries efficiently and are happy we could meet your expectations.
Wishing you a wonderful day.
Best regards,
Team Pleo
Fast response and issue sorted very…
Fast response and issue sorted very quickly by James
9. september 2024
Uopfordret anmeldelse
Besvarelse fra Pleo - UK
Dear Gillian,
Thank you so much for taking the time to leave us a 5-star review. We're glad to hear that James was able to assist you promptly and resolve your issue. Your satisfaction is our top priority, and it's wonderful to know we met your expectations.
Have a pleasant day!
Best regards,
Team Pleo
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.